10.0 Excellent2022 May 03
Great service and very friendly stuff
2.0 Mediocre2022 Mar 08
Way over priced. SUV did not have any options to justify cost. No backup camera, no Navigation system, no Bluetooth, canvas seats. Basic model, yet charged like it was loaded. Avoid Budget/Alamo at Houston Airport location.
7.9 Good2021 Sep 13
I liked the flexibility in changing reservation dates, easy of pick up, drop off and calls to address inquiries. The only lowlight was the difference in cost between what was shared with me during reservation and as of drop off.
10.0 Excellent2021 Jun 13
The staff was very friendly and extremely helpful. The car was spotless and well maintained.
10.0 Excellent2021 May 19
Pickup & drop off was relatively painless. Neither rep demonstrated a welcoming attitude. All business. Pickup rep was eating while helping the customer ahead of me at pickup.A quick review of operating functions would have been helpful. I am a senior citizen not used to the new electronic wizardry. My wife & I spent a few minutes doing that at pickup and later again with headlight & windshield wiper settings. Picking up a vehicle and being thrust into traffic with rainy weather is not my idea of fun.
10.0 Excellent2021 May 05
Everything went very smoothly. I was shocked that I didn't stand in any lines to talk to someone.
2.0 Mediocre2021 May 03
Nothing- see belowThis was the worst rental car experience of my life. I got to the airport and was told that my reservation was cancelled with no warning! Apparently Alamo had sold out all their cars. This was a major inconvenience for me, as I ultimately had to spend $270 getting to and from my destination, instead of the $120 I had paid. If I had also known this before arriving I could have also tried making different arrangements, but also found out that everyone else was sold out by the time I got there too. This was a massive inconvenience and I will never use Alamo again, and it made me seriously question my use of Kayak as well
10.0 Excellent2021 Apr 12
Everything was easy & convenient
10.0 Excellent2021 Mar 28
There was a long wait at pick up. But everything else was great!
2.0 Mediocre2021 Jan 26
you gave me a choice of car modelWe were deceived we arrived and the car that we ordered it was not there and they tried to give us a very dirty and scratched car when we asked to replace it with another one we were told that this is the only pickup that is where we lost half an hour of time to cancel the order and change the company that provides rental cars, fortunately, the other company was in the same airport room but our experience showed that this is very not professional and looks like a customer's deception.