|"The staff were very friendly."||(in 11 reviews)|
|"The location is amazing"||(in 25 reviews)|
|"The location is amazing"||(in 25 reviews)|
|"Poor room service and housekeeping"||(in 3 reviews)|
|"The Parking is horrible."||(in 7 reviews)|
|"Carpets in rooms old and dirty."||(in 1 review)|
The location is extremely convenient as you can walk right into the Galleria
Everything had a tagged-on extra charge to it, including delivery charges for room service. What is the alternative - pick up from kitchen? Breakfast costs $30, which makes no sense for a continental buffet in a hotel.
Centrally located to everything in the Galleria area.
Location, rooms and beds.
Did not get reimbursed my last night from early check out. Unacceptable
Manager was hot/cold. Our expedia reservation was ow to co.e thru so we went for dinner. We asked if they would honor the rate for a second room and the manager said sure and then proceeded to put tax on top of the all inclusive rate I asked him to match. It was only $22 but still it was not what the rate was. At this point the manager intisted on staring me down to get me to praise and agree with him that he was doing me a major favor. Are we iin 3rd grade and he is my teacher? Really? I should have walked out but we were exhausted from Bush was travel as I was just returning on a pit stop from ASIA. We checked out the next morning from this under co struction hotel and stayed at Marriot the balance of the week for business. Guess customer first is something of a scarce commodity here at the top level mtg. Underlings were actually fabulous surprisingly. Bottom line - overpriced for what you get compared to elsewhere.
The agency ( Kayak ) didnot my reservation to the hotel i was stuck for 4 hours with no solution , later on I got email with refund.
Double queen size bed room is book but it's not available while checkin
Close to the mall, beds are comfortable, free parking
Needs to be cleaner
Although I arrived after 11:00 PM, I was greeted promptly, professionally and courteously. When it was discovered there had been an error in my booking information (Not by the hotel itself), they addressed and resolved the issue immediately. My room was spacious, clean. Self-parking was free.
There was no ramp for my rolling luggage between the parking garage and the hotel elevator. This, however, was a minor inconvenience.
There was a problem with one of the two rooms originally reseved. The staff was very helpful and friendly. Thank you! The room is spacious and beds, bedding are great!
Bathroom too small, too old. Coffee machine cheap, awful.
I liked that the hotel was connected to the Galleria Mall-the most outstanding "mall" I had ever visited!
Location is excellent for shopping. Hotel staff is friendly and very kind.
Air conditioning in the room doesn't work well. I saw three guests who have breakfast complaining about dirty grass of orange juice, my case was lipstick mark on the glass.
Location , excellent for shopping
Elevator . only 2 of 4 works and are very slow.
Located in Houston, Westin Oaks offers stylish, 4-star accommodation close to The Galleria. It also provides an outdoor pool, free Wi-Fi and a gym.
There are a variety of amenities at the hotel, such as valet parking, an express check-in and check-out feature and a day spa. Staff are available 24/7 and can assist with booking tours and tickets.
Westin Oaks features elegant rooms equipped with tea and coffee making facilities, a refrigerator and a hair dryer. There are also several connecting rooms designed to accommodate families or groups travelling together.
The on-site restaurant is an ideal spot to unwind while enjoying a selection of international dishes. Each evening, guests can relax in the cosy lounge bar. A selection of dining options can also be found in close proximity to the property.
The hotel is ideally situated for discovering the city, with Williams Tower and Gerald D. Hines Waterwall Park a short stroll away. George Bush Intercontinental Airport is a 35-minute drive away.
based on 937 reviews
Policies vary by room type and provider.
Guests with existing The Westin Oaks Houston at the Galleria reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at The Westin Oaks Houston at the Galleria for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Westin Oaks Houston at the Galleria is located at 5011 Westheimer Road in Uptown, 9.2 km from the center of Houston. Gerald D. Hines Waterwall Park is the closest landmark to The Westin Oaks Houston at the Galleria.
Check-in time is 15:00 and check-out time is 12:00 at The Westin Oaks Houston at the Galleria.
No, The Westin Oaks Houston at the Galleria does not offer free Wi-Fi.
Yes, The Westin Oaks Houston at the Galleria offers free parking.
No, The Westin Oaks Houston at the Galleria does not offer free airport shuttle service.
The Westin Oaks Houston at the Galleria is 20.5 km from Houston Hobby. The Westin Oaks Houston at the Galleria is 29.7 km from Houston George Bush Intcntl.
Yes, The Westin Oaks Houston at the Galleria is a pet-friendly hotel.
Yes, The Westin Oaks Houston at the Galleria has a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.