Dan Jerusalem

Great views of the city from Mount Scopio, spacious lobbies

This could be a good hotel, but it is terribly mismanaged. There is lots of staff around but many have no clue what they are doing. In fact most of them are nice people trying to be helpful but apparently they get no training and have no communication/coordination between various departments. The reception did not know till what time breakfast is served, it took them long time to find out - and in the end they still gave me the wrong answer! There is one restaurant but it closes at 9 pm. There is an outdoors swimming pool but it was "closed for the winter" in Nov although it was very hot, 30 degrees C! There were two expensive flat screen TVs in our suite but they were not working, it took the hotel staff long time to fix them.

Location and spacious lobbies

The hotel is terribly mismanaged. There is lots of staff around but many have no clue what they are doing. In fact most of them are nice people trying to be helpful but apparently they get no training. The reception did not know till what time breakfast is served, it took them 10 minutes and re-connecting my call to 3 diferent people to find out - and in the end they still gave me the wrong answer! They could not anwer whether the charge on my credit card will be made in local currency or US dollar. There were two expensive flat screen TVs in our suite and they were not working, it took two days, several calls and several visits of the staff to fix them. Restaurant closes at 9 pm. It's a bad joke.

The hotel has great spaces, good room design, nice range of facilities and has potential but needs a thorough cleaning, servicing and a coat of paint.

The hotel has great spaces, good room design, nice range of facilities and has potential but needs a thorough cleaning, servicing and a coat of paint.