Lahaina resorts

Cons: I booked the hotel room, paid for it, and when I showed up they told me I wasn't in the system and I couldn't stay there. What?!! Terrible front desk person who wouldn't let me stay at the hotel even though I showed her my receipt of payment for the room. Never again. I would not recommend this place unless you're sure they will give you your room.

Cons: Restaurant staff seemed hastled

Cons: NA

Cons: Went to Japengo for dinner...sat us in the lounge area...even though the lanai was ready for seating and to catch the sunset...were told it wasn't open yet although hours of operation stated 5:30...sat with our backs to the water and couldn't see the sunset through the bar...after 10 minutes about 20 Japanese tourists were seated in the restaurant. felt shunned. The floor/carpet was dirty in our room (201). Nasty stains (by the nightstands and throughout the floor) we wore slippahs in the room! Coming from Honolulu, expected more. We were on the second floor and couldn't sit on our lanai since the people next door were out there smoking cigarettes and it smelled disgusting. For $400/night felt ripped off! Also feel parking should be a couple dollars a day...not $16! Then an additional $30 hotel fee???? Hyatt residence club employees were shoving the "timeshare" experience down our throats! Didn't spend that kind of money to try to be persuaded to purchase anything.

Cons: The rooms need to have some upgrades done. Get rid of acustic ceilings old and outdated. The door to the bathroom at the bottom was chipped up and discolored. Moldings in bathroom needed to be recaulked.

Cons: The hotel room we stayed in was a bit of a ways from the lobby and we had to walk through a row of shops to get to the front, but towards the end it wasnt that bad being away from commotion. The breakfast was expensive for what was being offered. It wasnt bad, just not worth $30/person. Parking was $18/day which hurt after we were there for so many days.

Cons: The pool area could use cleanups throughout the day. Guests who swam in the ocean would track sand into the pool area.

Cons: The bathroom was very old and outdated. The ceiling was cracking and mildew around the bathtub.

Cons: Son'z restaurant food was terrible for 5-star, fine-dinning categorization. The popcorn ceilings in the rooms can be upgraded. It has no beach - we'd have to walk further the Marriott resort for the beach. Hyatt should do a better job enforcing the no-smoking policy on floors designated as non-smoking floors, it's never pleasant to be out on lanai and having to deal with someone next to your unit smoking up a storm.

Cons: Everything was overpriced, but we were in Maui, and Hawaii is expensive ... getting there is only the beginning when it comes to spending $$$$

Cons: A bit dated.

Cons: The beach. Too much coral and rock.

Cons: No custom omelette or fresh waffle station at breakfast.

Cons: That I was unable to stay longer.

Cons: Lots of hidden fees. Overpriced food and drinks. They would not give me a complete bill when I checked out. Cost to park my vehicle!

Cons: Staff unpleasant, not welcoming

Cons: The valet took 15 minutes to get our car and I had to ask twice to get the car. Two of the three elevators were broken so we eventually carried out bags down 5 flights of stairs after waiting 10 minutes. The bartender used his hands to put ice in people's glasss.

Cons: Dont think that guests need to pay for sofa or seet on the pool.

Cons: While the resort itself is great, it is on the far end of the walking path from the good swimming beach (closer to Black Rock) and to the shopping Mall that contains shops and restaurants (Whaler's Village). If you're content to stay at the resort all the time, this is fine, but possibly to be closer to everything else you might want to be farther North.

Cons: The rooms need a little updating

Cons: But the sheets were stained and had holes in them. Room cleaning was perfunctory at best, tv in room didn’t work (which is fine on vacation but late at night after a long day, it’s nice to throw on a movie, especially with kids - our friends couldn’t get their tv to work either). Overall, there just seemed to be a staff shortage, which is fair in tough times, but when you’re paying $600 a night with all the taxes and fees and $21 a drink and $9 for coffee, it’s harder to justify...

Cons: Nothing....this place was magic!

Cons: The room smelled horrible! The carpet had a weird stench that was a mix of old people perfume and perhaps mold or wet dog. It would be hard to miss by any person who had cleaned the room. It smelled by the bed and in the bedroom closet. Also the overall smell off the condo was just old and musty. The gym was an extra fee that was never mentioned $5 per person, which was also very dirty and lacked ventilation. The person who worked there was rude and condescending, which was completely unnecessary.

Cons: Everything

Cons: The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!

Cons: Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.

Cons: We paid for an ocean view but only could see from our lanai.

Cons: The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.

Cons: The room was very shoddy. Kitchen was dirty and had stains everywhere. So did the dishes. There was no spa or restaurant in the resort as was suggested in their details. The pool and hot tub weren't working for 2 days. Bathrooms were unclean as well and everything was generally old and dirty. Beds weren't comfortable either.

Cons: Surprise 'housekeeping' bill on check out for $90 (3 days stay!) This ruined an otherwise pleasant stay. I also hate the $15 per day resort fee but this was known in advance, the cleaning fee was not. There is no restaurant or pool bar here.

Cons: Much defered maintenance. Screen door off tratck, Toilet seat loose etc. View!

Cons: Cottage walls very thin; could hear every conversation of even the quiet neighbors. Unfortunately, many were loud and inconsiderate, talking loudly and playing TV at high volume late at night (>11pm). Upstairs neighbors had several apparently unsupervised children who were running, jumping and screaming well past 11pm several nights in a row. They occasionally ran outside behind our ground floor unit to play with other unsupervised children late into the night. I called Hotel Security several times, to no avail. Also had drunken man spend several minutes trying to get into our room, well past midnight, until his slightly less drunk friend figured out they were at the wrestling my door. Several weddings on the property probably contributed to the unsupervised children and wandering drunks.

Cons: YOU NEED TO HAVE MICROWAVES IN THE ROOM

Cons: Beds were REALLY REALLY uncomfortable. Hot tub was across parking lot and COLD 2 of the 5 nights.

Cons: The housekeeping staff seemed to always come really early as we were getting ready for the day. Call me crazy but when I am on vacation I sometimes like to sleep in,

Cons: Food variety at the restaurant. It was basically fast food selection at fancy restaurant pricing. Most everything in the menu has some sort of sweet seasoning or sauce in it without the possibility of asking for the plate without it and/or lack of variety. Far from other food selection. If you are without a car you are subject to eat at the restaurant only.

Cons: I'll have to think twice when making a reservation through Kayak.com. When I made my reservation, Kayak.com outsourced the reservation through some 3rd party vendor that I had never heard of before...Getaroom.com. I should have trusted my gut instinct and not gone thru either. When I arrived at the Westin, the staff informed me that I had no reservation on file. So I called Kayak.com, whose automated voicemail said they were closed. Fortunately, I was able to get in touch with Getaroom.com, but their staff had me wait over the course of one hour! The customer service rep from this online vendor kept putting me on hold for 15 minutes at a time. It was unprofessional and amateur at best. They said they had my reservation and that they sent it to the Westin. Yet the Westin never received it until an hour and a half after numerous attempts to get Getaroom.com to act on getting the propper email file sent. I was so tired from the ordeal that I was over the whole booking through Kayak.com. Beware.

Cons: At the check-in they told us our room is ocean view with king bed. When we got to the room, it had a view of a parking lot with an ugly building and had 2 twin beds. They did not have the room we booked a month in advance because they "overbooked" for the holidays. This was completely unacceptable. They refused to give us the room with Ocean View until the next day. We booked another hotel and disputed the amount I paid for this hotel. At the end we lost one day of our 4 day vacation.

Cons: Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.

Cons: N/A

Cons: This resort is not cheap, which is okay. What is not okay is you have to pay to rent a crappy plastic chair to use when sitting at the beach. And then you have to pay additional money to rent an umbrella. And if you want to sit in a shaded seat by the pool you have to pay for that too. Totally bogus.

Cons: We had booked the room for our honey-moon and the room they gave us was a suite facing the car park and right next to the lift. And this was after we were given a room on the 8th floor that stunk like toilet.

Cons: nothing

Cons: Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom

Cons: Rooms are beautiful but small.

Cons: The restaurant staff and the guys selling the Maui Jim sunglasses need some training on customer service. They were pretty rude. I was able to avoid the wait staff by eating else were but the towel sunglasses guys I had no choice.

Cons: Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.

Cons: The pool was a little cold.

Cons: It was perfect

Cons: Entire "resort" area unusable. Most pools closed. Those that were open were choked with diesel exhaust and unimaginable jackhammering between 9 to 5 every weekday. Even the spa quiet area was affected. All adults-only areas closed without notice. We spent extra money to stay here. We could have had more comfort for less money staying in a van on the beach.

Cons: The only thing we didn't like was that there wasn't a table in the room. There was a desk but not a small table to sit at and eat a little something the two of us.