Value for money
Distance to city center
Distance to airport
|"Beautiful views, great staff."||(in 105 reviews)|
|"Beds very comfortable and staff friendly!"||(in 13 reviews)|
|"Excellent hotel, great staff, fine facilities,."||(in 73 reviews)|
|"Staff was not accommodating and poor service"||(in 17 reviews)|
|"Not happy with the resort fee."||(in 6 reviews)|
|"The pool and room was small."||(in 8 reviews)|
|friendly staff||in 243 reviews|
|south beach||in 224 reviews|
|pool and beach||in 218 reviews|
|close to the beach||in 194 reviews|
|excellent hotel||in 166 reviews|
|great food||in 89 reviews|
|poor service||in 85 reviews|
|ocean view||in 61 reviews|
|expensive parking||in 50 reviews|
|tiki bar||in 47 reviews|
|beach chairs||in 34 reviews|
|room was small||in 25 reviews|
|hidden fees||in 18 reviews|
|bed was very comfortable||in 15 reviews|
|property was beautiful||in 9 reviews|
|happy hour||in 7 reviews|
|service charge||in 5 reviews|
There was a few small things with the television and the maids who did not necessarily pay attention to the “Do Not Disturb Red. Button”. The staff was amazing and I was very impress with their ability to provide the service they possibly could. I worked for the Ritz Carlton Hotel and they we’re just as capable of provoking the same service. There was a few discrepancies with the billing but hopefully they will go over the payments and do the right thing?
We loved the stay here. the staff was amazing
Great position on the beach
Really clean and well located
The night was windy and something on the roof or the building was flapping waking us up at night. After mentioning it to the front desk, we were just told: we will send somebody looking at it. I would have expect a discount to compensate as the hotel is a high end hotel. Really disappointed.
Room's view was gorgeous. Tiki bar and pool were hopping and service was attentive.
Beds were fulls and not queens so me, my wife and daughter were cramped. We were told facilities and services were 24 hours but pool area was a dark ghost town after 9 pm while neighboring hotels were jumping. $37 a day for parking was very high.
My stay at the Palms Resort felt like being in paradise! All services and facilities were exceptional.
The check in [front desk] staff was not the friendliest. The staff person told me that my reservations were made by HotelBeds and that the room preference was not guaranteed when reservations were made through 3rd party sites. I asked to speak with a manager and was told that the person was on a short break. The manager never spoke to me, however I was given the double room per the reservation.
Our stay at The Palms
It was quiet & tranquil. Enjoyed watching the few wedding ceremonies. Hotel staff cordial & efficient. Breakfast by the pool was enjoyable. Size of hotel just right cozy & understated rooms were comfortable we had small size rooms when we arrived & when we requested larger rooms they accommodated us. Would recommended to our friends.
Cannot recall that there was anything we did not like about the service or the hotel.
WORST Customer Service I've ever experienced
Close to the beach and spa is nice. The rooms are cramped but nicely furnished.
I am an experienced business and leisure traveler. I've stayed at over 250 hotels all over the world and I have never experienced such poor customer service from the front lobby employees. They seemed to purposely not want to accommodate any request. I would never want to stay here again even though I liked other aspects of the hotel.
Beautiful grounds- very relaxing
I adored the pool and beach area.... Just spectacular! Very relaxing! The rooms were nice. However, the first room they put us in smelled of mildew. Then they said they didn't have any other rooms to move is to. When I started freaking out, they found us a new room that was much better. Everything else was amazing! Great spa! Overall I would stay again!
Nice place with excellent happy hour.
Front desk service was very poor, I was kept waiting at time of my check-out while the front desk manager( never acknowledging my presence) was talking to a couple at great length about the best restaurants in town and other possible points of interest, all the while the concierge sitting at her desk directly behind us had nothing to do, finally after about ten minutes another front desk manager came out to assist me. I also did not like the $19 " hotel fee" for pool towels I did not ask for or use! When I politely asked to have the charge removed I was gruffly told "No". All the above left a bad taste in my mouth as I departed on what otherwise was an overall positive experience.
The hotel was beautiful. The grounds lovely and the complimentary chair massage a plus.
I didn't like the 19 dollar daily fee tacked on to your bill.
Staff and room.
the massage was good
The additional costs added to every item - nickle and diming
Staff is wonderfull. Location is the best. Will stay there again.
Too much sun lights enter the room. The Bath room door is a faded Glass and lights up the room and is not great if you wish to sleep in late.Over all the hotel is to dream of. The Location is superior
We enjoyed the room, the pool, the Spa and the restaurant.
Small hotel, but with relaxing atmosphere and good services. Convenient location, although 15 min by car from South Beach and Lincoln Ave.
I liked some of the designs especially the bar and outside areas. The hotel staff really made this place and I think that's important, in particular the beach and concierge.
It would have been wonderful if there was a jacuzzi outside near the pool. I also would have liked it if the hotel were clear about what I actually owed in relation to costs as there was a mix up over me taking something from the mini bar when I did not. Also, when I came there was maintanence and building work being carried out, I normally stay in the Loews and was advised to stay in the Palms as an alternative because the Loews were having construction also. I was dissapointed by the noise which was practically next to my room, although I did speak with the front desk manager who offered a complimentary breakfast and room change as compensation.
The pool and beachside facilities were very good, The staff were very friendly and went out of their way to help,Well worth the 18% service surcharge. The Bar and restaurant offerings were also very good. The oceanfront suite was excellent, albeit the bathroom was small.
Music in the lifts! Annoying and uncomfortable sound levels of 'Musak'. I had forgotten that hotels still employed this measure of customer torture!!
Staff was very nice and accommodating. pool and beach were wonderful.
I couldn't stay any longer than i had.
I liked the prompt and atention of concierges.They were terrific!
The beautiful grounds, attentive staff and appointed rooms are great - your every need is attended to from the pool to the resturant.
2 of the 4 elevators were broken causing some delay in getting to your room.
Looking for both the beach and downtown proximity in Miami for your next stay? The Palms Hotel and Spa is the perfect combination of both in a tropical setting. A total well-being hotel that offers oceanfront tranquility, yet is minutes from the scene on South Beach.
The 251 rooms are comprised of both classic rooms and suites. The classic room offers views of the city, lush gardens or oceanfront. Each room features AVEDA toiletries that reflect the connection to the Palms AVEDA Spa. Fall asleep in luxurious bedding that melts guests to sleep after a night out on the town so they are prepared to take in the beach when they wake up.
The Essensia Restaurant continues to uphold the emphasis of well-being at the Palms Hotel by offering fresh farm-to-table food. Food is exciting at each meal as the menu offers unique variety for every palate. Looking to enjoy some drinks with friends, simply check out the Essesia Lounge, or the relaxed poolside Tiki Bar to enjoy the tropical ocean breeze.
Guests won’t want to miss an opportunity to continue their relaxation by visitng the award-winning Palms AVEDA Spa. Well-being sits at the top of the list as the spa is open 7 days a week from 8am to 9pm, while giving individuals a variety of unique offerings depending on their desire. Guests can upgrade to a Tiki Cabana in the garden for a more serene experience.
At the end of their stay, The Palms Beach Hotel and Spa will have guests feeling relaxed and ready to book their next visit at this tropical oasis.
based on 1,065 reviews
Value for money
Policies vary by room type and provider.
Who wouldn’t like to see the sun fade into the ocean while taking deep breaths and bending the body in all sorts of yoga poses? With Sunset Yoga offered at the hotel, you can experience a unique and mindful session which will surely create wonderful memories of your trip. After reenergizing with yoga, you can drop in at the Essensia Lounge to listen to hot Latin beats and sip themed cocktails. Drinks for a great price can also be enjoyed during the lounge’s Happy Hour every Tuesday, Wednesday, and Thursday from 5:00 pm to 7:00 pm.
The resort spa really goes to great lengths to provide a unique and dynamic relaxation experience. Every month there are new specials on the menu which you can snatch up much cheaper than usual. Additionally, they also feature combined massages like Chakraflexology or Fusion Stone Massages, which give innovative twists to well-known favorites. For children and teens, there are even junior packages and treatments tailored to their young skin’s needs.
Packages of all sizes and shapes can enhance or upgrade your stay at this resort. One particular and popular one is the Zen Days Package, which takes place every Sunday from 10:00 am onwards. Kicking off the day with yoga, followed by brunch, and a stroll to the beach, this package creates the calmness and serenity craved for a Sunday. Couples will fall in love with the Romance Packages available, which come with bubbly, nights at the hotel (the amount depends on the package) as well as chocolate-dipped strawberries among many other perks.
Doing business close to the beach of Miami may make it less exhausting, and with the additional comfort and style provided by the meeting rooms, time will fly by. Different sized rooms provide space for groups of 20 up to 120 people. For banquets, outdoor spaces like the South Lawn are also a good option.
All children are welcome to visit the hotel and can stay for free if they are 12 and under. Extra beds cannot be accommodated by the hotel, so it is important that the initial sleeping space is sufficient.
Try to plan your travel arrangements to comply with the given check-in and check-out times to provide a smooth travel experience. Late check-outs can be arranged in some cases at The Palms Hotel & Spa, but, depending on when you want to leave, will be charged separately and are subject to room availability.
In order to enjoy valet parking of your vehicle at the hotel-owned parking lot, prepare to pay approximately $42 per day. Parking at the hotel lot means you don’t have to walk long ways to be in your room and have your car safely stowed away during your trip. Reservation of a spot is not needed. (Prices checked 28/05/19).
The Palms Hotel & Spa is located at 3025 Collins Avenue in Mid-Beach, 1 km from the center of Miami Beach. Miami City Ballet is the closest landmark to The Palms Hotel & Spa.
Check-in time is 16:00 and check-out time is 11:00 at The Palms Hotel & Spa.
Yes, The Palms Hotel & Spa offers free Wi-Fi.
No, The Palms Hotel & Spa does not offer free parking.
No, The Palms Hotel & Spa does not offer free airport shuttle service.
The Palms Hotel & Spa is 16.3 km from Miami. The Palms Hotel & Spa is 29.6 km from Fort Lauderdale.
No, pets are not allowed at The Palms Hotel & Spa.
Yes, The Palms Hotel & Spa has a pool onsite.