8.0 Excellent2021 Jul 03
Did not realize tax was not included in the online price when I booked. I ended up spending an additional $99 upon arrival. It was still much cheaper than the other places that were closer to my home. Nice friendly customer service made it better to accept.
10.0 Excellent2021 Jun 23
Very kind, helpful staff. Got a good little car that was economical. It was expensive, but reasonable for Miami beach.
2.0 Mediocre2021 Jun 05
It was awful!! NEVER recommend this agency. We arrived by 8:00 am as per the agreement. They were not open on time. They then declared THEY HAD NO CAR! They never said they were sorry, helped to find a solution or empathized. The associate and the manager just “walked away” I have never had such a horrible example of customer service.They could have worked on finding another vehicle for us. We were on time constraints and needed to leave that morning. We arranged everything in advance so as not to have issues. The nearest agency was a cab ride away. They were helpful, efficient, polite, respectful and pleasant!! Unfortunately we had to pay THREE times the price!
2.0 Mediocre2021 May 22
Thrifty did not have a vehicle available and did not help in finding another location with available cars. Blamed it on the third party supplierThey need to honor a pre-paid, or any other, advance reservation. I will never use them again and not sure about ever using a third party on-line booking site like Kayak, priceline, etc...
2.0 Mediocre2021 Apr 30
Nothing.I made the reservation days in advance and they didn't have a car. They said I could be wait listed for much later in the day. I went to talk with them the day prior to ensure that had a vehicle and they were closed during supposed open hours of operation. I had to alter my plans due to Thrifty not working with the third party reservation. I had not been contacted by Thrifty to say no car available.
6.0 Good2021 Apr 24
Staff was friendly.Even with a reservation, it took an hour to get the car.
2.0 Mediocre2021 Mar 07
Nothing. NEVER RECEIVED CARKAYAK OVERBOOKED THE LOCATION BY 35 CARS. THERE WAS A FOUR DAY WAIT FROM MY SCHEDULED PICKUP TIME. Absolute trash, you guys at kayak.
4.4 Okay2019 Oct 22
1. The vehicle we ordered was not available. 2. The Vehicle was not full with fuel. 3. We needed to change the drop-off location and it would cost more than then entire week of rental.Change fees should not be more than an entire rental for one full week. Thrifty is stealing.
8.0 Excellent2019 Aug 11
Rental location was only 1 block away from our first hotel in Miami Beach, so that was great. We then used the car to drive to the Keys.Rental agent was very pushy about buying the toll road option.
6.4 Good2017 Jun 19
The employee arrived late, after the opening hour. We can't dropoff outside business hours ans there is no free parking on Miami beach, so we had to pay USD$19 for the parkijng (1 night) to bring back the car the morning after... Which makes the overall rental price much higher than expected.