The agent was extremely poor in mannerism, approach, attitude, bordering on prejudice if not racist. I eventually did not get the rental.... He might have wanted not to be there. Please don't let someone else encounter him again!!!!!
Very good. Friendly, quick service, great value for money
My flight was delayed almost 2 hours. When we arrived we found out they had canceled our car rental reservation. Because we had not been there within an hour of scheduled pickup time. How was I supposed to call them from the airplane? Terrible practice.
Well I booked for $69. I knew it had to be too good to be true. It ended up costing over $325. Quite a big difference. They said they didn’t except my insurance that was $25 per day. There was a daily fuel surcharge but I was responsible for the fuel. I had to pre pay tolls at $20 per day. Plus other odd fees. There was also a $1000 hold on my credit card on top of the charge It is NOT at the airport. It is off site and you have to take 2 buses to get there. The worst part was, there was no one at the business to return the car. The doors were open but there were no employees. 3pm. Thankfully we left 3 hours before our flight. We waited over 30 minutes. No one. We finally got ahold of their Miami office. They had me turn the keys in to a guy out side who work for the car rental next door. She refused to give me proof of return or a receipt for over an hour. I had to trust she would email it. I had to catch a plane. Not to mention 2 buses to get back to the terminal. It was an awful experience. It ruined my trip. The fact you offer this as an option is shameful. It’s a scam.
I'll never go back to them. All well-known rental car companies typically ask who your insurance company is and you tell them and thats that. In my case Travelllers. This was not enough. They wanted proof, so I called my insurance company and they emailed me my insurance card. This was still not enough either, they wanted the declarations page, so I called again and had that e-mailed which worked. Super inconvenient and the guy behind the counter had the personality of a brick, his English was poor, spoke so fast one could not understand what he was saying and he did not really care about making the experience a pleasant one. I overheard the clients at the counter next to me mention the words, Mickey Mouse company, so I was not the only one disapproving of renting here. Car was ok for the money and clean enough. I wanted to extend and called both numbers on their contract. all 4 times I tried I was placed on hold, and the call was dropped within 5 seconds of being placed on hold, as if it was intentional. So I emailed and asked if an extension was possible at the same rate I had of $15.00 per day. They came back with $50.00 per day and I decided to return the car. I guess that's their prerogative but I chose to return the car and be done with them rather than extend. I'll never use these guys again and the impression I got was that they did not care about future happy clients at all
The rental location is not at the airport, so you need to take 2 different shuttles to get the car. The shuttle that takes you from the rental car center at FLL to the actual rental company location is unmarked and only shows up maybe every 30 min. When you arrive, the process to rent the car is difficult and they require proof of insurance yet they don’t tell you this in advance. Also, there is no local contact phone number for the company. The only number provided is an international number. Overall, a terrible experience.
