2.0 Mediocre2021 Oct 26
The initial quoted price quoted by Kayak more than doubled at the Fort Lauderdale counter of NextCar. When I requested a breakdown of the costs, the clerk acknowledged unnecessary fees, such as insurance for personal belongings in the car during the rental period. NextCar also charged my credit card a second, separate charge of $250 that they said would be credited back within seven business days of my rental return. Lastly, the vehicle had so many dings, dents and scratches that I believed it unsuitable for rental. So, I asked the NextCar counter clerks to void the two charges they made to my credit card moments ago, and they insisted on charging me $50 to do so. In sum, I believe NextCar is a fly-by-night car rental business and that their Fort Lauderdale storefront will disappear from the landscape within the next six months.
1.9 Horrible2021 Oct 15
Awful do not rent a car here! Has a reservation booked get there and they almost doubled the price. Walked out without getting the car
1.9 Horrible2021 Jul 27
I called twice to explain my flight was getting in later than reservation starting, they didn't take any notes, and then explained that they had cars, but because there were no notes, that I would have to pay the upgrade fee. cancelled reservation and didn't take the car.
1.9 Horrible2021 Jul 08
We waited 2 hours and then decided to leave. We did not rent a car from here.
2.0 Mediocre2021 Jul 04
Terrible experience snd horrible staff - this company is scamming you - cheapest cars out there but not worth the savings. Nowhere does it say that you take the shuttle to the rental car place to then take another shuttle to this off property location. When you get there, they make you show proof of insurance which inevitably won’t cover $300k so they’ll charge you an extra $30. The place is old and run down. The staff are anything but courteous. Avoid.At a minimum, there should be a warning to plan an extra hour into your trip to get the extra shuttle and suffer through the lengthy rental process.
4.0 Okay2021 May 23
So soPay the price I was quoted and not what was added to my quote price
6.0 Good2021 May 17
Pick up and delivery location was poor at best. Not enough staff, clean up crew consisted of one- and yet at least ten customers waiting for cars. Many waited over one hour just to get to the counter then at least 45 minutes to get car.
2.0 Mediocre2021 May 16
Bait and switch pricing requiring $300,000 in extra insurance only to be given a car w a permanently dead battery barely able to be jumped each time it was turned off. Company didn’t answer, hung up, then blamed me and said, “the battery was fine when we gave it to you.” Even though I paid 50% extra they refused to tow or replace the car until I paid to bring it, three hours, back to them.
4.0 Okay2021 May 11
It should be very clear when booking the rental to ensure clients know this is a third party rental, "outside" of the airport. You have to take a shuttle to the car rental center, then another shuttle to the third party, "next car."
2.0 Mediocre2021 Apr 17
Telling us beforehand we need the declaration for our insurance and about tolls.Check in process was so lengthy the only good thing about this place was the car was nice