3 stars
Hotel Universel Montreal
Photos of Hotel Universel Montreal
Overview
Located under a 20-minute walk from Pie IX Metro Station, Hotel Universel Montreal provides guests with an ideal base while in Montreal. It features a fitness centre, as well as an indoor pool, a beauty centre and a sauna.
Those staying at this 4-star hotel can plan excursions with help from the tour desk. In sunny weather, an outdoor terrace offers a nice place to relax.
The hotel's rooms are comfortable and feature a kitchenette that is equipped with a refrigerator and a microwave. They offer a desk, tea and coffee making facilities and wireless internet access.
On-site dining options include restaurant, which is a convenient spot to have a meal. For those who would like to enjoy a beverage of an afternoon, the on-site bar provides the perfect spot.
Hotel Auberge Universel Montreal provides easy access to Olympic Stadium. The Montreal Biodome and Saputo Stadium are within walking a distance.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Hotel Universel Montreal
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Hypoallergenic pillow
- No smoking
- Upper floors accessible by elevator
- Designated smoking area
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Pool and spa
- Spa and wellness center
- Massage
- Heated pool
- Indoor pool
- Outdoor pool
- Sauna
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Vending machine (drinks)
Kitchen
- Microwave
- Refrigerator
- Coffee machine
- Kitchenette
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Golf
General
- Hardwood or parquet floors
- Telephone
- Carpeted
- Storage available
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Parking and transportation
- Free parking
- Private parking
Health and safety
- Safe
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of Hotel Universel Montreal
7.6
Good
2043 verified ratings
Wonderful
639
Very good
483
Good
403
Okay
203
Fair
151
Mediocre
75
Poor
89
Guests say
Guests generally appreciated the hotel's location, particularly its proximity to Olympic Stadium and various attractions in Montreal. Many found the location convenient for walking and parking. However, there were significant complaints regarding service and cleanliness, with guests reporting slow restaurant service and issues with room cleaning. Several guests noted unpleasant experiences related to staff competency and room maintenance, impacting their overall satisfaction.AI-Generated from customer reviews
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Score by provider
7.6 out of 10
753 reviews
7.9 out of 10
30 reviews
7.9 out of 10
6 reviews
8 out of 10
6 reviews
Pros (+) all
Cons (-) everything was good
Pros (+) The hotel is right across the street from Olympic Parc and an easy walk to the Biodome and Botanical Garden.
Cons (-) There aren't many good places to eat nearby, but there are several very good and affordable restaurants in the Hochelaga neighborhood which is just a mile away.
Pros (+) The reception desk personnel, outside pool lifeguard and our room cleaning service staff manager was the most pleasant staff to deal with.
Cons (-) Against my better judgement, I've let our room cleaning staff manager talk me out of commenting about our reasons for our dislikes, because she promised she would take care of the areas she was in charge of. However the hotel restaurant was another bad experience service was horrible never received the water wife ask for, my tomato juice watered down and something removed from inside the glass in ...
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Pros (+) none
Cons (-) none
Pros (+) We went for an event at Olympic Stadium and the location could not have been better. We could leave our car at the hotel and walk.
Cons (-) There was a band aid stuck to the counter in the bathroom when I arrived. I think it was placed there on purpose to hold the laminate counter in place (it looked like it was coming loose), but I didn't investigate further since it was gross.
Pros (+) Staff were excellent in assisting us with taking the Subway and showing us different touring locations to visit.
Cons (-) We called three times for a shuttle from the Viau Metro Station. When we complained to the front reception the woman responded " it wasn't me that took your call ". Thanks, a simple apology would have been fine.
Location
5000, Rue Sherbrooke Est, Montreal, QC H1V 1A1
What's nearby
- Parc olympique0.7 km
- Jardin botanique de Montreal1 km
- Square Saint-Louis5.6 km
- Théâtre Saint-Denis5.8 km
- Chapelle Notre-Dame-de-Lourdes5.8 km
- Marché Jean-Talon5.8 km
- Parc Jean-Drapeau6.1 km
- Place Jacques-Cartier6.5 km
- Vieux-Port de Montréal6.8 km
- McGill University7.1 km
- Musée Pointe-à-Callière7.1 km
- Casino de Montréal7.1 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 2025-11-30, 554466
When to book a room at Hotel Universel Montreal
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Average nightly price per month
Average nightly price