The journey was nice, all the crews were very good and services are excellent
Very pleasant.The crews are very nice.Food were excellent.
When you buy Emirates you don’t expect low cost. Choice of coffee/tea vs water. Entertainment on demand. Seat distance won’t allow food tray to extend without hitting belly (and I didn’t grow lately)
Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets
The internet connection did was not functioning as per normal.
Absolutely terrible delays for 3 hours changed seats after we paid an upgrade on both legs. It appears it’s up to us to request a refund after they down graded our seat. Never again !!
This airline is one of the best Ihave travel around the world well use them again in the future the food was higher quality plus your personal aboard communicated in many languages on our flights 13 this was amazing 👏 🤩 😀 👌 😄 thank you
Check-in process at Bengaluru airport was atrociously slow. Emirates should allow baggage drop option after online check-in and verification of documents. The rest of the flight was quite good and we didn't have any complaints.
Me and 2 other rows were forgotten during food service. We waited over an hour before they finally served our food. Then only had what was left. They did apologize. Also, they locked the bathroom due to turbulence and my 4 year old had to pee himself because they wouldn’t unlock it for him.
service was slow, to get water had to press 4-5 times , crew come near but never notice, serving those they like to serve, hope this crew can improve their attentive ness and serve everyone respectfully.
Loved the courtesy and punctuality. Very professional and most importantly on time.
Very limited legroom in a 10 hour flight.very old plane.
The flight was delayed for 30 minutes with no apparent reason. There is no entertainment at all, and no USB or electric outlets for charging your phone or tablet.
Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection
Friendly staff, always good food , as comfortable as it can be in economy
Austrian airlines lost my bag in Vienna and it took 2 days to find it and deliver it to me
Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.
Management and staff att viena wasn’t professional,and they are not good by how to communicate and solve the problem, I was shocked , as I know Austrian airlines was amusing Thank you
I bought the ticket a month before my flight but checked in couple hours before my flight and had to wait seat assignment just before take off. On top of that there was not enough room in the overhead bin for my luggage.
Overall pleasant flight . The lunch was exceptional! Delicious chicken curry with perfect rice and amazing chocolate (Sacher torte) for desert. I have not eaten such a good airplane meal in a very, very long time.
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
Very good crew. Food service above average. Seats very small for a 12 hours flight.
They lost my baggage and I still have not got it back. Disgrace
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
A couple of minor delays in boarding but very professional and efficient staff.
Everything was good with Tap Air Portugal. It was Logan Airport that was a problem. The fuel system was down and delayed my 10:40 boarding. I wasn't able to board my flight until 2:00 am...after that my flights were great.
Better leg room than expected in economy. Nice crew. Adequate bathrooms. Seat cushions a little thin, but recline well and have adjustable headrests. Best value. Liked having nonstop from ORD to Lisbon.
The worst thing was baggage claim. In my return flight I was waiting 90 minutes for my baggage. and when I asked the airport they said it’s the airline. So frustrating after an 8-hour flight.
Terrible flight attendant attitude. Average 3-star hotel employee has better hospitality skills. Business class seats are literally a joke. TAP executives should ride business class in other airlines to develop some rudimentary sense of what business class is.
Do you have a bad service And And treat customers terrible
I fell from the stairs while carrying a baby on the way to the bus to take us to the plane because TAP is too cheap to pay for a proper gate on their hub airport (not even an elevator). Plus, they were late (which they always are). Terrible airline.
Our flight was delayed an hour and take-off was also delayed. Then our luggage was misplaced upon arrival causing a lot of stress snd more delays. We arrived at the hotel almost 5 hours later than anticipated and had to cancel our plans for the day. Overall a very bad experience. We will not travel with Portugalia in the future.
Spacious (space to extend your legs and not feel crammed) and good entertainment and decent food!
Airline attendant never walks along the isle to check if everyone is ok. The food is worst I’ve experienced. Chicken pasta is very salty while the fish is bland and over-cooked. Only two toilets for the entire economy section.
I like: The food provided was really good. I really enjoyed it Dislike: I couldn't open my window during the whole trip. Every time I wanted to do it, one of the crew came to me saying "please close it" It was a day flight. I wanted to have my window open and they didn't let me.
Well I had insisted to be put on standby because I knew there was one seat so there should have been another. There was, seat 36AC for both of us, the last row in the plane that does not recline nor does it have any room in the overhead bin because of plane necessities. The bathroom right behind so a line up with people's bums on your arm rests, etc. We were happy to get a flight earlier because of the missed connection, but we saw flight people who were sitting in customer seats and I felt we should have been seated there and they should have been put in the back. Plus the stewardesses were wearing so much perfume, I had to hold my nose because of a severe allergy to perfume.
Air Canada was delayed on the initial flight causing us to be put on another flight that took us to a different airport that did not have our connecting flight. We had to rebook the flight from Tokyo to Bangkok when we arrived after clearing customs. We spent and additional 8 hours because of this. Return flight was also delayed on departure but we were able to make or connecting flight in Tokyo. The business seats need improvement, the seats are a bit hard for such a long flight.
It’s a good airline. Polite service and good communication.
The trip was very smooth; the seat was quite comfortable, and the food was excellent and tasty.
We ran into trouble in Montreal. Exited the plane and Air Canada was excellent getting everyone quickly to their destinations. I give Air Canada a 100%.
I was notified 8 hours before that my flight was cancelled due to mechanical issues and they would let me know when they put me on a new flight. Didn’t hear back for 6 hours and was never notified and had to log into the app to find out I was put on a new flight. First time flying with air Canada and won’t fly with them again.
Air Canada changed this flight from July 6th to July 16th without sending ANY notification. This was not discovered until arrival at the airport. We then had to spend 6 hours on the phone with JustFly to get rebooked on a different airline. No explanation given.
The flight was delayed and we would have missed our connection. We had to switch to a different airline in another airport
Multiple delays and flight cancellations meant that I arrived five and a half hours late at my destination. There was limited communication from the airline. The airline left my checked bag at my departure city and stopped tracking it almost immediately. The airline has made no apparent effort to return my bag despite filing a report, and has provided no communication or ability to check on the status of the bag.
Staff was not attentive to the needs of the passangers. We have tried to call Air Canada for over a week with no answer.
