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Boarding was slow again. Too many people with too much luggage.

Not much food service - comfort + seat wasn’t that comfortable

Flight delayed several hours so missed connection. Plane boarded from the front to the back made things excessively slow to board Seats to narrow and I'm a very slim person Food was awful - had diarrhea for hours after eating it Heathrow transfer was a nightmare... few people at security, check through took over an hour. No one seemed to be in a good mood of the staff. They all seemed annoyed by their jobs. One large argument between manager and his staff. It will be difficult for me to consider flying BA again after such an experience - certainly will reconsider ever flying through Heathrow again.

The entire airline industry seems to be a total disaster these days, and this flight was no different. They never posted the gate until boarding time, then bused us to the plane, a 777! We then sat on the plane for over two hours, with almost no information as to why. When they did give us information, it was an obvious lie, like saying we would be underway in 10 minutes, while being number 5 in line for deicing. I worked in the airline industry for 20 years, it takes longer than that for each plane, and a pilot would certainly know that. All in all, a 6 1/2 hour flight was 9 1/2 hours on the plane, just ridiculous! The entire time we were given little to no information as to why things weren't happening as they should. And to top it off, the pilot had the nerve to joke upon arrival into Boston that he was glad we had joined them for the short flight from London. Just what you want after 9 1/2 hours on a rock-hard seat, someone minimizing the agony you've been feeling for hours! Oh yeah, and the added time was just enough to allow the snow to start flying in Boston, which lead to multiple accidents, which made our 1 1/2-hour drive home, 3 hours, icing on the cake!

From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!

45 minute delay take off. Entertainment system froze half through the flight.

Left on time. Good flight. Good crew and decent plane.

Lufthansa flight was late leaving Toronto. Rescheduled us on another connecting “flight” to Leipzig even before we left Toronto. The gate agent gave us boarding cards for the second flight and assigned us new seats. But when we go to Frankfurt, it was total confusion. The terminals in the airport showed our new flight was going to Nurnburg, not Leipzig. No one from Lufthansa would help us inside the airport. After spending 45 minutes getting through passport control, we finally went to a Lufthansa counter and they told us that the “flight” was actually a train to Nurnburg, with a stop in Leipzig. Long, hot train ride (4 hours). Ironic part is that the flight to Frankfurt was almost on time and we would have made the flight to Leipzig and been there in the early morning, not the late afternoon. At least European laws will allow a penalty of EUR 800 to each of us for that inconvenience (unlike Canada) but it was an ordeal that I would gladly had given up that penalty for. The 747 that Lufthansa used for this trip was also very worn out. We paid the extremely overpriced fare for business class of $7,500 return to Germany from Toronto and expected far, far more for that price. The lie-flat seats were extremely uncomfortable (way past their “expiry date”). Flight attendants were helpful but I need 4 blankets underneath me to not feel the plastic under the seat. Food was pretty mediocre, too. We had another mediocre Lufthansa experience coming back from Croatia this past July, with an even older plane. Lesson learned: avoid Lufthansa business class!

In the airport of Toronto, the person in charge a man with beard was an stupid person, he send everything to caos. Not helpful at all. Sunday to from 6:00 am to 8:20 am he was there, a people who work in front desk cannot be stupid and with that Ego !!

United kept us on the tarmac for 8 hours without giving us the straight story. Cancelled the flight and told us to run to another gate. No flight to Vancouver there only to Ireland. We arranged another flight to Vancouver through Chicago and stayed up all night to get it. That flight was then cancelled. No one at United took responsibility for managing information, There was no way to reschedule until 5 days later and so we didn't go. Lodging costs sunk. Family disappointed, Now I can't get through to get a ticket refund. How do I get a refund for this horrible experience?

For Business Class, I prefer many other airlines. I will avoid Air Canada i the future - for the money, they are just not offering the aircraft design and amenities that other airlines offer for long-haul flights. For one thing, if you are traveling with a companion, the split design prevents you from seeing them or speaking with them. The food was very average, as was the service. For what I paid, I expected lot more.

Boarding was horrible. Plane was late . At the end they open second gate to speed up the process ( which was good) . Old plane . I can't watch movie as there was no sound. My wife was able to watch movie but system was slow , rebooted a few times.

Flight was delayed for over an hour. The plane was an older Bombedier 900 whose bins were too small to fit most peoples' carryon luggage, specially anything hard cased. Big hassle to wait for people to try to jam it in the overhead bins, then end up taking back to the front to be checked. Plenty of blame to go around. Staff should have warned that bins smaller than larger and more modern planes. People should not expect hard case bags to fit overhead. Just a beverage service, so no food. Seats gave plenty of leg room.