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Old cabine without flat bed in business for a 12 hour flight is not acceptable

Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.

They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .

Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.

They charge me for luggage which is was included on the ticket

Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.

I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.

No birding was given for next trip on same carrier, food was very moderate.

A couple of minor delays in boarding but very professional and efficient staff.

Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet

Overall I will say it was a very good experience. It was as comfortable as can be expected for such a long flight - 12 hours from Toronto to Tokyo. Everyone was very pleasant and polite. Even the passengers were cooperative and trying to be nice to each other. Of course the space is limited on such a long flight. The bathrooms were actually very clean. The food was very good. I liked how there was a variety of food options. The in flight entertainment system was also very impressive! There were some children on the flight but they were well behaved and hardly ever crying. Great Job Canada Air! I will definitely fly with Air Canada again!

Seats could be more comfortable and food can be better and price was too high

Lost my bag. My first ever flight with them that they forced me to gate check my bag on, due to them having a 30 year old plane with small carry on bins, and they lost my bag. Never again.

The seats are so close together and when the person in front of you reclines the back of their seat you have even less room. It's quite uncomfortable.

The trip was fine and uneventful. The seat in business class was very uncomfortable which was disappointing given the extra cost. It was spacious but it felt like I was sitting on metal bars. The food in business class wasn't very good. The flight was ahead of time, the staff was professional and courteous and our luggage arrived safely.

Got the email to check in but when I tried to check in it said "cannot connect to server", so checked in at the desk.

For me was not enough water. + 200 ml would be perfect… Generally it was good.

Again we were late leaving Austin , there was no tv screen for the 3.5 hr flight, the pizza I bought was kinda bland

Main chicken dish was okay but the beef snack was not. Restrooms in the back were clean and uncrowded in spite of the full plane, although our friend in the section forward did not find them the same there. Delayed one hour on tarmac before we could leave Rome.

The crew could have been more gentle passing thru the isles rather than violently hitting/bumping into isle-side seats. They were always running through the isle.