Ottawa car rentals

Ottawa car rentals

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Ottawa, ON, Canada
2 Jun — 9 Jun
Same drop-off
Ottawa, ON, Canada
Thu 02.06
Noon
Thu 09.06
Noon
Driver's age:

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Ottawa car rental information

Pick-up locationOttawa
Rental locations79
Airport locations12

Cheap car rentals in Ottawa

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Intermediate
Standard
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SUV
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Mini car in Ottawa
Economy car in Ottawa
Compact car in Ottawa
Intermediate car in Ottawa
Standard car in Ottawa
Full-size car in Ottawa
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Pickup truck car in Ottawa

Ottawa car rental reviews and directory

Rated #1
Enterprise
Best rated
8.8 Excellent (293 reviews)
16 locations in Ottawa
Enterprise
Locations in Ottawa
  • 9
  • 8.9
  • 8.8
  • 8.8
  • 8.6
Recent reviews
10.0 Excellent2021 Oct 11
Easy pick up and drop off Car was clean and ready gave me a choice of a couple models
2.0 Mediocre2021 May 04
They cancelled the booking a few days in advance and I was very upset as I had to vacate my apartment and needed the rental to do so
10.0 Excellent2021 Feb 04
The staff was excellent at both Enterprise locations - loved the vehicle - there was no surprises (e.g. switch of make/model). Great service.Pricey. But everything else was great! Thank you!!
10.0 Excellent2020 Aug 12
Drive back service
10.0 Excellent2020 Jul 27
The staff are nice and they make the effort to show you the car before you drive off.
3.2 Mediocre2020 Jul 14
They did not have an economy car available despite the fact that I had booked economy.The car was dirty. The attendant made an excuse to say she tried to clean up the car but in fact she did nothing. There was dirt in the trunk and around the hinges of the trunk door.
4.0 Okay2019 Jun 05
The staff at pick-up was super friendly.The interior of the car could have been cleaner. The drop-off experience could have been WAY better. They might be able to update their Computer System - 1 -easy access for local locations to change drop-off if that's what the customer is requesting, and 2 - have the ability to convert currency!
10.0 Excellent2019 Apr 08
It was easy in and out. Great car
10.0 Excellent2019 Feb 03
The service was really good. Staff was friendly, quick and efficient.I wish they would have told me about being able to give rides to customers who are going to a nearby address.
10.0 Excellent2019 Jan 09
Excellent customer service at the downtown location.
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Rated #2
Budget
8.7 Excellent (50 reviews)
11 locations in Ottawa
Budget
Locations in Ottawa
  • 8.4
  • 8.8
  • 8.7
  • 9
  • 8.3
Recent reviews
10.0 Excellent2022 May 17
Everything from service to car safety and cleaning
10.0 Excellent2022 May 11
The check-in staff was very good. And the Manager was excellent in quickly approving my request to alter the time of return.
10.0 Excellent2022 May 04
Pleasant and nice and efficient service agent.
8.0 Excellent2022 Mar 14
Helpful staff. Car was clean and ready. The entire process took approx 5 minutes.
8.0 Excellent2022 Feb 02
It was a great vehicle though super hard on gas! The only real issue we experienced is that the headlights were not very bright
10.0 Excellent2021 Oct 26
From reservation to pickup to drop off everything went well.
10.0 Excellent2021 Oct 18
Great experience with this budget! They were super friendly and very helpful. Definitely will rent here again
3.9 Mediocre2021 Sep 15
There were garbage under the car seat. Obviously the vehicle wasn't properly cleaned.
10.0 Excellent2021 Aug 14
Owner of store was the perfect gentleman -- extremely kind and efficient. Great experience overall.
7.9 Good2021 Aug 11
I had a lot of difficulty trying to manage the rental (make changes) online. Also used the chat line, who were unable to help & gave me a phone number to call that was out of service. Then, when I only wanted to change my pickup & drop-off time, it wanted to make me restart the whole rental process.
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Rated #3
Alamo
8.7 Excellent (44 reviews)
1 location in Ottawa
Alamo
Locations in Ottawa
  • 8.9
  • 8.7
  • 8.6
  • 8.7
  • 8.2
Recent reviews
10.0 Excellent2022 Apr 06
Very good service fast . Ben was great
10.0 Excellent2022 Mar 11
Price is good but prefer more cheaper, everything else excellent
10.0 Excellent2021 Oct 14
Don't forget to top up the fuel as the charge for Alamo to do it is super expensive!
7.9 Good2021 Aug 28
Friendly staff, efficient service! I was fully satisfied.
10.0 Excellent2020 Feb 10
Pick up was simple, drop off was easy, staff was very friendly and helpfulMore signage to help find the drop off location
9.2 Excellent2018 Nov 19
Last minute decent few.
7.6 Good2018 Aug 28
Price gougingPrice
2.0 Mediocre2018 Jun 19
Closed when I arrivedI booked a car for a late evening arrival but when I arrived to pick up my car Alamo was already closed. Thankfully Avis was open and able to rent me a car
5.6 Okay2018 Jun 12
Decent, Unlikely to ReturnCar upgrade, competitive weekend price.To extend rental for 24 hours was quoted to cost more than the entire total for previous 3 days - no flexibility to meet customer needs despite not needing the vehicle for another reservation.
9.6 Excellent2018 Jun 11
I wanted a smaller car but I got a Nissan Altima.
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Rated #4
Hertz
8 Excellent (80 reviews)
7 locations in Ottawa
Hertz
Locations in Ottawa
  • 8.1
  • 7.9
  • 8
  • 8
  • 7.8
Recent reviews
10.0 Excellent2022 May 01
Just the location is terrible.
10.0 Excellent2021 Sep 09
It should have been made clear that off site pick up was to avoid the Airport surtax. This was not a problem and solved by a short taxi ride.
10.0 Excellent2021 Aug 29
The car was very clean and comfortable, rode very smoothly and quietly. I appreciated the fact that I did not have to return it to the downtown location but could leave it at the airport when I leave. Saves much time and effort when leaving on an early morning flight. The price quoted was very competitive. I will probably use Kayak again when I rent my next vehicle.
4.8 Okay2020 Nov 04
Noone was there when I dropped the car off. I found papertowel (used) in the car. Not acceptable at all given this is a Covid pandemic. I was told after I had booked the car that Costco members get a discount. The agents never really tell you about any features or benefits. When I showed up the woman was not there so I had to wait for her.
4.4 Okay2020 Sep 21
Nothing but the initial price of the car itself.Customer service, after hour return policy, initial and final inspection accuracy, insurance plans, ease of finding the rental place, and so many more.
2.0 Mediocre2020 Aug 29
The company cancelled on me!
5.6 Okay2020 Jul 27
The staff was okay. I was told the car was a new model but when I got in the car it smelled like marijuana. The AC was on and this is what it smelled like.
4.0 Okay2020 Jul 14
I had asked for an economy car but I was told that none were available despite the fact that I had booked economy.They should go outside with the customer to do an inspection of the car and to explain the features of the car.
6.0 Good2019 Oct 01
When someone rents a GPS it should have instructions with it or the operation be explained. I could not get sound out of it and old address kept coming up. It was night time rain and it seems all the City is in Construction, and the GPS does not work very dangerous.
10.0 Excellent2019 Jul 06
Both the pick up and drop off were very easy. Staff on both occassions were friendly and helpful.
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Rated #5
Routes Car & Truck Rentals
6 Good (37 reviews)
1 location in Ottawa
Routes Car & Truck Rentals
Locations in Ottawa
  • 6.2
  • 6.8
  • 5.9
  • 5.9
  • 5.9
Recent reviews
10.0 Excellent2022 May 16
Customer service was great. Money value for the car was great. Keep up the good job guys 👌🏾
2.0 Mediocre2022 Apr 27
They did not have the van I rented and did not call to tell me. I drove all the way out there to find out and all they said was oops.
2.0 Mediocre2022 Apr 27
We filtered the search results to find a car with Unlimited Kilometers. It was written in bold on the booking. When we arrived to get the car, we were told that the fine print limits the kilometers with a daily max.
8.0 Excellent2022 Apr 20
Overall great experience. You call for a shuttle at the airport and they come in about ten mins to get you. The car was overall good - we got the surprise one and it was a Kia sedan. We’ll maintained car. We’d rent from this company again!
4.0 Okay2022 Apr 11
The smell of the car was terrible because smells to Marihuana so I had to back again and required change of car
8.0 Excellent2022 Apr 03
Employee was very professional..
6.0 Good2022 Mar 01
Car wasn't cleaned and smelled strongly of cigarette smoke. Car was in good condition otherwise. Staff were friendly, but didn't wear masks for any interaction including shuttle.
2.0 Mediocre2022 Feb 22
Did not like anything about my experience. Company called me 7 minutes before pick up to inform me that there was no vehicle available for me. Had to alter my plans for the long weekend. On top of all that, my payment wont be refunded for at least another 10-15 business days. Not a positive experience at all. Won’t use them again.
4.0 Okay2022 Jan 16
Sooo, booking said unlimited mileage but in person I was surprised when the front desk lady said there’s a 200km limit. She was nice enough to make it 300km after I said I was under the impression it was unlimited. I was also surprised again by a $1,500 security deposit which was never mentioned when I booked. Also, I was forced to take the daily insurance. This booking was just full of surprises, not what I expected at all. Customer service was meh, they tried to help where they could but nothing over the top. Overall, I’d go else where next time for a rental.
2.0 Mediocre2021 Nov 16
Poor customer service. No detail information. Hiden charges. Not like other rental companies. Everything you have to read before you book.
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Rated #6
Dollar
8.8 Excellent (4 reviews)
5 locations in Ottawa
Dollar
Locations in Ottawa
  • 9.4
  • 8.4
  • 8.4
  • 9.4
  • 7.9
Recent reviews
10.0 Excellent2022 Mar 06
Customer service was perfect.
7.9 Good2021 Sep 06
Special thanks to the staff who was working on Sept 4 weekend. Very helpful when we returned the car. Thank you!
7.6 Good2020 May 15
We had purchased rental insurance through thinking we were doing the insurance through you but in actuality we later found out that tha insurance agency was a third part called Allianz Global Assistance. The car rental man did not have any record of that so when he asked if we wanted insurance I figured that the earlier transaction for purchase did not go through. In fact I later learned it had gone through and this I was charged for insurance twice.,,once by Allianz Global and a second time by the car rental man. Fortunately I was doing other online banking, noticed the charge from Allianz, disputed the charge with them and was refunded. If you are using a third party for insurance good idea to have open line of communication between you and them so that the customer doesn’t get duplicate charges as in my case.
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Rated #7
Europcar
8 Excellent (6 reviews)
5 locations in Ottawa
Europcar
Locations in Ottawa
  • 7.6
  • 8.3
  • 8
  • 8.3
  • 8.3
Recent reviews
10.0 Excellent2022 Mar 01
These guys are extremely flexible. I got stuck at the border twice and both times they allowed me to return the car 4-6 hours late, without any extra charge. Once the car was not clean and had smoke smell so an hour was wasted at pick up. Without any demand from my side they gave me a refund of 25 CAD to make up. The guy Vivek, is extremely friendly and accomodating. The downside of my experience is that I am still waiting for the refund of 500 CAD a month later, despite several reminders.
10.0 Excellent2021 Dec 12
Friendly staff and a brand new car. Previous driver must have chain smoked in it, so I had to but a deodorizer, but other than that, very friendly, great service. Highly recommend!!
10.0 Excellent2017 Dec 28
Great experience with DiscountFirst time with this rental firm and I'll be back Quick pick up at airport Friendly efficient staff Great car
2.0 Mediocre2017 Aug 07
Didn't HappenNothingThe fulfilling agency lost my reservation. I went off in my own to find a rental.
Rated #8
Avis
7.7 Good (25 reviews)
11 locations in Ottawa
Avis
Locations in Ottawa
  • 8.3
  • 8.3
  • 7.7
  • 7.5
  • 7.6
Recent reviews
6.0 Good2022 Feb 24
The vehicle was a year-old, high end Ford Escape SUV. Nice! However, the vehicle had not been cleaned when I went to pick it up at the agreed time, so I had to wait 30 extra minutes in their offices while they cleaned it. Secondly, the vehicle did not have snow tires. It was a dangerous trip. Given the winds, ice, and blowing snow, I was literally worried for some sections of the trip that we would have an accident and possibly die. Thirdly, one or more of the tires was not balanced. We had an 1100 km drive, round trip, and it was AWFUL the whole time, as the whole vehicle shuddered above 80 km/h. Going through Toronto, where the traffic was moving at 120+, the seats and all our luggage were shaking, and our voices were affected as we spoke -- that helicopter pilot sound. It was a long and extremely uncomfortable trip. It gave me a very long time to consider the negative reviews I would leave when I got home. This is one of them.
10.0 Excellent2021 Oct 28
Easy booking, good value and no delays at counter during pickup or drop off.
1.9 Horrible2021 Oct 16
This company is simply not interested in renting cars to people who have money. From the se one I arrived until the second I left , the agent at the counter could not have been any more rude. Not sure if it’s the way I look ( 100% it is ) but for the life of of me I could not get him to give me the car I choose wanted and paid for! It’s was insane, I drive an Audi and wanted something comparable, so I choose premium class , I called ahead and everything was ready until I arrived. This man looked like I was bothering him and then greeted me by saying “ what” ! I politely gave him my name and said we spoke earlier I believe, he said nope not me ! Turns out that all the other 30 vehicles were unavailable and had reservations, the only car he had was a Corolla, and it might not be clean if that was ok, it was all mine! For 25 mins this man did everything he could think up of to make sure that I only got the Corolla. I understood who he was and what he was doing , and I have zero time for that kind of garbage , so I canceled politely and left. Or so he though, took less then 10 mins for someone to walk up and within 5 mins off they went in the bmw ! It’s 2021, last time I checked , my money is just the same as other peoples money. Never again AVIS YOW
3.9 Mediocre2021 Sep 02
The rules at Avis are far too rigid. As a foreign traveller it seemed their policies were set for local drivers only. When I didn’t have the kind of card they accept (German card) it wasn’t possible to use my companions Canadian card as payment as she didn’t have a drivers license. It also took an incredibly long time to process the booking (45 minutes in all) when we had already made the reservation and provided all of our information online. I would not go with Avis again.
1.9 Horrible2021 Jul 18
Truly a terrible experience in both the pick-up and drop-off of the vehicle. The vehicle had been booked weeks in advance and had been set to be picked up at a location that would be open after our flight had landed in Ottawa; the hours on the website and booking site both indicated they would be open upon our arrival. Upon landing we arrived at the Avis location and saw that there was a notice on the door saying that effective immediately their hours had changed. They were closed. The number on the door was for the inside so that was of no use to us. We called Avis (impossible to get through) and they said that our rental is cancelled and that we should have called. All Avis representatives could not comprehend that one cannot call on an airplane saying that we are on our way (flight delayed from 1500-1600 arrival). After numerous phone calls with Avis and call drops (ridiculous wait times leading to call dropping on their end), I spoke with someone the next morning who accused me of not being reliable, and a poor customer. That would be a nice conversation to hear on their recording. He also said that they canceled our reservation and should have shown up… After dealing with that I called the original Avis dealer as they should be open with their new hours (0730), no one would pick up until (0805). The rep said he can see what he can do but that we should have showed up the day previously or called from the air (??). He said he would call us back. He called back and said he could give us a rental. The rental price was not discounted and charged us the extra day. He was also quite accusatory as well. The drop off location no one was on site when we went to drop off the vehicle (1100), so we called the number and he arrived 15 minutes later. When we went to ask for some leniency with pricing because of the issues he said he can’t do anything so just figure it out later. Horrible customer service on all fronts. Would advise to use a different company. Would like to be contacted regarding this issue.
8.0 Excellent2020 Dec 05
Despite booking an intermediate on Kayak, the Avis received my booking as a compact. Thankfully, Avis found an intermediate car for me at a nearby location for no extra charge, which I appreciated. Seems like a miscommunication between the Kayak and Avis systems.
6.8 Good2020 Aug 28
We received quite a larger vehicle than booked as the type of vehicle we had booked was not available so I think the vehicle should have been the correct size. Also, the vehicle had Florida license plates and being in Canada and driving, because of the travel restrictions and people’s heightened stress, we didn’t feel comfortable driving in Canada with the Florida plates under Covid.
10.0 Excellent2019 Apr 10
After streetparking my mirror had been flopped back. Sure enough-two dents in the door - I had been side swiped. I reported to insurance and Avis Ottawa who were very calm and supportive. Returning the car, an employee immediately told me that it was old damage. Honest and clear service.
2.0 Mediocre2019 Feb 25
The rental place was supposed to open at 8 A.M. (as was indicated on their own front door), which was when my pickup was arranged for. I got there at 8:05 A.M. and waited until 8:25 A.M. until I had to find other arrangements to get to my appointment because no one showed up.
Rated #9
National
7.7 Good (13 reviews)
2 locations in Ottawa
National
Locations in Ottawa
  • 7.8
  • 7.6
  • 7.8
  • 7.8
  • 7.2
Recent reviews
2.0 Mediocre2022 Mar 16
I arrived at 4:55 for my 5 PM rental. Store was closed and no workers whatsoever. Definitely disappointed!
10.0 Excellent2021 Oct 02
Everything was excellent. The drop-of at the Ottawa airport was very easy and fast and very close to the departures entrance.
10.0 Excellent2021 Sep 07
Everything was great, our family really enjoys the car we have rent it. Ford Escape hybrid is the way to go when you are travelling. It only cost us less than $200 of gas by to travel 11 days around the east coast of Canada.
1.9 Horrible2021 Jul 10
There was no car available for me to rent even though I booked through Kayak.
8.8 Excellent2019 May 03
Drop off wasnt that easy.
6.0 Good2018 Aug 05
People were niceO had booking for 10 am, got there at 930. After checking waited 2 hr to get the car
10.0 Excellent2017 Aug 13
Excellent serviceThey even offered an upgrade for a lower cost when we got there. Offered a GPS and ezpass for tolls.
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Rated #10
Thrifty
2 Mediocre (1 review)
6 locations in Ottawa
Thrifty
Locations in Ottawa
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
2.0 Mediocre2022 May 12
You left us stranded in ottawa , Horrible Experiance !!!!!!
Discount Car & Truck Rentals
6 locations in Ottawa
Discount Car & Truck Rentals
Locations in Ottawa
Recent reviews
keddy by Europcar
4 locations in Ottawa
keddy by Europcar
Locations in Ottawa
Recent reviews
Payless
2 locations in Ottawa
Payless
Locations in Ottawa
Recent reviews
Sunnycars
2 locations in Ottawa
Sunnycars
Locations in Ottawa
Recent reviews
553 travelers who rented a car in Ottawa gave the car agency they used an average rating of 8.4

Car rental locations in or near Ottawa

Good to know

Most popular car type

Mini

When to book a rental car in Ottawa

Average daily price per month
Rental car prices as pick-up date approaches

Top tips for renting a car in Ottawa

  • Canada’s capital is an evergreen city that is overflowing with spectacular parks and gardens. Ottawa is located along the Ottawa River and is connected to the Rideau Canal, providing extensive opportunities to get outside and enjoy the wonders of nature. Renting a car will give you unrivaled access to the glorious hiking trails of Gatineau Park while also allowing the time to take in the significant cultural arts attractions, such as the National Gallery and Canadian Museum of History. If you are planning to attend an Ottawa Senators ice hockey match, renting a car is the best option since Canadian Tire Center is more than 25 km (15 miles) from the downtown district.
  • Ottawa Macdonald–Cartier International Airport (YOW) is located approximately 11 km (7 miles) from downtown and you will be able to arrive in just over 20 minutes of driving. hire companies Alamo, Avis, Budget, Hertz, and Enterprise have their counters located on Level 1 of the parking facility, directly across from the baggage claim area.
  • Since the expanse of parklands and outdoor activities lends Ottawa to be an optimal location for bike riding, so be vigilant while driving and remember to check blind spots regularly. Turning right at a red light is legal in Ottawa unless otherwise indicated by signage; however, always remember to stop at the intersection and ensure the road is clear.
  • Ottawa and the surrounding areas of Ontario are well known for the heavy amounts of snowfall they often get during the winter. If you are planning to travel during this time of the year you will witness some beautiful frozen lakes and scenery; however, be extra cautious while driving. It is important to regularly check weather reports which will provide information on road conditions and safety. When driving on icy roads, remember to reduce speeds and allow more braking time and space than you would in normal conditions.
  • Book your rental car in Ottawa at least 7 weeks before your trip in order to get a below-average price
  • Mini rental cars in Ottawa are around 0% cheaper than other car types, on average

FAQs about renting a car in Ottawa