Guest reviews
Overall rating
8.2
Excellent
Based on 31 reviews
Cleanliness
8.3
Comfort
8.2
Pick-up/Drop-off
8.4
Value for money
7.8
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
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customer service
car was clean
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friendly staff
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great experience
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6.8
Cons: When we booked the car for our trip we requested a Ford Focus or similar. This is a 4 door sedan. When we arrived we were given a Volkswagen Beetle. Not exactly what we were expecting or similar.
review from
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8.4
Pros: Getting to the rental agency and eventually to the vehicle was very convenient.
Cons: Agent was slightly confused about the fact that it was a one-way rental. After a long drive, the budget drop-off office had no bathrooms available, apparently, and I had to walk across four lanes of rush-hour traffic in the snow WITH LUGGAGE to use a bathroom at a coffee shop across the street! The agent there was aware of my obvious discomfort (made a comment to me about such) but didn't offer to hold my bags or allow me to use the staff bathroom even though I was a paying customer.
review from
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10.0
Pros: Central drop off location, clean car
review from
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9.2
Pros: upgraded free of charge to fully loaded vehicle...very nice
Cons: waiting for my wife to pick me up from the depot
review from
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6.0
Rip off prices
Pros: Drop off at Pearson T3 was quick and effucient.
Cons: - CDN $800 for 4 days is a rip off - no hint of additiona insurance charges until pickup - car wad a gas guzzler that i was 'upgraded' to without a choice - hatch back with missing luggage cover - not very clean upon pickup - disabled sat nav - are you guys kidding - other agencues that I've used don't do this..
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10.0
Pros: Counter service excellent.
review from
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2.0
Cons: Dirty car at pick up
review from
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10.0
Centraly located & easy to use
Pros: Very nice personnel working the counter. Easy to pick up and drop off after hours. Would use them again when in the area.
review from
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4.4
Pros: they did get on ready quickly
Cons: I was 20 minutes early for my car, so one was not available. they did however get one ready for me quickly, it was very dirty in side the location of the rental car place was very very dirty and unprofessional looking.
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2.0
Cons: Truck was the only available vehicle despite booking a small car. Massive increase in gas costs for trip. Terrible location to get to, and cost more than initial quote (thanks to USD). Back to Enterprise forever.
review from
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10.0
Really great service, reallu great car!
Pros: I booked this car through a third party site and I was worried something would go amiss, but instead I got a warm reception from the location owner-manager, prompt service, and a really lovely vehicle that was clean and safe and fun to drive. Returning it was easy and again Bilal (I think?) was courteous and efficient. I was charged exactly the quoted price and I had a positive experience overall. I would use this company again.
review from
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10.0
Pros: Perfect service
Cons: American made cars.
review from
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Top tips for renting a car from Budget in Ottawa
- Compact rental cars from Budget in Ottawa are around 54% cheaper than other car types, on average