Pros: Noone was there when I dropped the car off. I found papertowel (used) in the car. Not acceptable at all given this is a Covid pandemic. I was told after I had booked the car that Costco members get a discount. The agents never really tell you about any features or benefits. When I showed up the woman was not there so I had to wait for her.
Pros: Nothing but the initial price of the car itself.
Cons: Customer service, after hour return policy, initial and final inspection accuracy, insurance plans, ease of finding the rental place, and so many more.
Pros: The company cancelled on me!
Pros: The staff was okay. I was told the car was a new model but when I got in the car it smelled like marijuana. The AC was on and this is what it smelled like.
Pros: I had asked for an economy car but I was told that none were available despite the fact that I had booked economy.
Cons: They should go outside with the customer to do an inspection of the car and to explain the features of the car.
Cons: When someone rents a GPS it should have instructions with it or the operation be explained.
I could not get sound out of it and old address kept coming up. It was night time rain and
it seems all the City is in Construction, and the GPS does not work very dangerous.
Pros: Both the pick up and drop off were very easy. Staff on both occassions were friendly and helpful.
Pros: Simple and easy rental application
Cons: Just including the information about the insurance price
Pros: Long hours and good cars
Cons: Accuracy of available cars, wanted a German car, got an American one instead, big difference in quality
Pros: Friendly staff for pickup.
Great downtown location.
Cons: The vehicle check. According to the staff, the vehicle was damage free. Upon review, I found multiple areas with minor to moderate damage. This was rectified and an apology was given.
Cons: Enhance the customer service
Pros: Staff was friendly and very helpful.
Cons: The office was small. Garage was cold, wet and damp. Hertz needs to update the facility.
Intermediate (Toyota Corolla or similar) is the most frequently booked rental car type from Hertz in Ottawa.
Hertz has 6 rental locations in Ottawa. Take a look at our Hertz rental location map to find the best rental cars near you.