Book Routes Car & Truck Rentals car rentals in Ottawa

Reviews for Routes Car & Truck Rentals in Ottawa

Recent reviews

Traveler rating

Wonderful

8

Very good

3

Good

0

Okay

4

Fair

0

Mediocre

0

Poor

23

2.0

bad, they charges me cross border fees, in the same region. NO sense.Reviewed 2024 Apr 01

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8.0

The price was great. The staff were very helpful. The software and paperwork too cumbersome.Reviewed 2024 Mar 12

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2.0

I never got the carReviewed 2024 Feb 10

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10.0

Great service and friendly staffReviewed 2024 Jan 18

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2.0

They didn’t give me the car ‘cause my G2 was not a valid driver's licenseReviewed 2023 Dec 30

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2.0

It was the worst experience in my whole life. They keep charging me for unreasonable amount for no reasons and even when I gave back the car they kept charging me. That have my card number informations but they do t have the right to take money on my cards. My location was supposed to cost me 90$ and it end up costing me 230$. Absolutely unacceptableReviewed 2023 Nov 21

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2.0

I booked a moving truck/van online with UNLIMITED km's on the vehicle (it said so on the website as well as my conformation email) just to be told no we are going to charge to 30 cents per km. I told the lady there no I have proof that it says unlimited and I showed her as well as the other employees then she said no its in the terms of service.....So she tried to find it and it wasn't there. I read the ENTIRE thing and its not there. I asked her what is the excuse now because she was wrong and I could tell the whole time she knew she was wrong, then she said ok I will give it to you for 15 cents per km....along with the $1500 deposit for a truck stay away from this place!! They will try to scam you with their BS km and just booking the vehicle is non-refundable so they get you to book just to be told when you get there that you cant have it for what was advertised.Reviewed 2023 Nov 01

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2.0

RiReviewed 2023 Oct 31

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2.0

They ddid not have the car that I reservedReviewed 2023 Oct 26

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2.0

The contract said unlimited milage but Routes would not honor it. The Route staff was very rude and refused to give his name so that I could launch a formal complaint. In the end, I ended up not renting from them. I was stranded as I had recieved a ride to pick up the van from Routes location. It was terrible experience. I will never rent with Routes again even if it was free. Regards, NazibReviewed 2023 Oct 09

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4.0

Few points to mention: - Reservation clearly stated and I had the printed "terms and conditions" where it says "Unlimited Mileage" - but when we came to pick-up, we were told that only 200 km a day are included!!! We needed to make a trip involving abut 1000km and accounted for that when booked. - Then we were told that we need to put down a deposit of $1500!, while we have insurance provided by our credit card - The car at pick-up although ok on the outside, inside was dirty - Also, we booked a Nissan Rogue and got a Ford Escape, which was not our first choice... I most likely, will never rent a car from this company. Very misleading information.Reviewed 2023 Mar 16

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2.0

The front guy is incredibly ignorant. As someone who lives in the area I’m disgusted by how I was treated. He actually hung up on me when I Was trying to find out why they take a 1500 hold for a car rentalReviewed 2023 Mar 16

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• What is the most popular rental car from Routes Car & Truck Rentals in Ottawa?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Routes Car & Truck Rentals in Ottawa.

• How many car rental locations does Routes Car & Truck Rentals have in Ottawa?

  Routes Car & Truck Rentals has 1 rental location in Ottawa. Take a look at our Routes Car & Truck Rentals rental location map to find the best rental cars near you.

• Does Routes Car & Truck Rentals have a car rental location at the airport: Ottawa airport (YOW)?

  Yes

• Does Routes Car & Truck Rentals offer shuttle or airport pick-up services from Ottawa airport (YOW)?

  Yes