Cons:Routes car rentals does not allow locals to rent their cars, which is a bizarre and discriminatory policy. This is also the kind of thing that should be made very clear before you make the reservation, but it wasn't. I had to cancel last minute and find another way to travel the day before Thanksgiving. I was told I'd be given a full refund. Later I noticed a $20 charge from the rental company, and when I called to ask about it, I was kept on hold for 20 minutes. I got angry and hung up and this is still unresolved.