Car rental at Ottawa Airport

Car rental at Ottawa Airport

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Ottawa, ON, Canada - Ottawa
25 May — 1 Jun
Same drop-off
Ottawa, ON, Canada - Ottawa
Wed 25.05
Noon
Wed 01.06
Noon
Driver's age:

Search hundreds of travel sites at once for car rental deals at Ottawa Airport (YOW)

Ottawa Airport car rental reviews and directory

Rated #1
Alamo
Best rated
8.7 Excellent (44 reviews)
1 location in Ottawa Airport
Alamo
Locations in Ottawa Airport
  • 8.9
  • 8.7
  • 8.6
  • 8.7
  • 8.2
Recent reviews
10.0 Excellent2022 Apr 06
Very good service fast . Ben was great
10.0 Excellent2022 Mar 11
Price is good but prefer more cheaper, everything else excellent
10.0 Excellent2021 Oct 14
Don't forget to top up the fuel as the charge for Alamo to do it is super expensive!
7.9 Good2021 Aug 28
Friendly staff, efficient service! I was fully satisfied.
10.0 Excellent2020 Feb 10
Pick up was simple, drop off was easy, staff was very friendly and helpfulMore signage to help find the drop off location
9.2 Excellent2018 Nov 19
Last minute decent few.
7.6 Good2018 Aug 28
Price gougingPrice
2.0 Mediocre2018 Jun 19
Closed when I arrivedI booked a car for a late evening arrival but when I arrived to pick up my car Alamo was already closed. Thankfully Avis was open and able to rent me a car
5.6 Okay2018 Jun 12
Decent, Unlikely to ReturnCar upgrade, competitive weekend price.To extend rental for 24 hours was quoted to cost more than the entire total for previous 3 days - no flexibility to meet customer needs despite not needing the vehicle for another reservation.
9.6 Excellent2018 Jun 11
I wanted a smaller car but I got a Nissan Altima.
Rated #2
Enterprise
8.4 Excellent (35 reviews)
1 location in Ottawa Airport
Enterprise
Locations in Ottawa Airport
  • 8.9
  • 8.5
  • 8.4
  • 8.6
  • 7.8
Recent reviews
4.0 Okay2019 Jun 05
The staff at pick-up was super friendly.The interior of the car could have been cleaner. The drop-off experience could have been WAY better. They might be able to update their Computer System - 1 -easy access for local locations to change drop-off if that's what the customer is requesting, and 2 - have the ability to convert currency!
10.0 Excellent2019 Apr 08
It was easy in and out. Great car
10.0 Excellent2018 Dec 06
Well DoneExcellent service at the front counter when I picked up the car.
10.0 Excellent2018 Nov 29
No wait at EnterpriseOffered me an upgrade vehicle because the one I ordered was not quite ready yet. Very courteous. They were clearly making an effort to please the customer.
6.0 Good2018 Nov 28
Car was great experience poorThe vehicleI got there and they didn’t have the Jeep Wrangler initially and tried to talk me into another car. Ended up getting me the correct vehicle after a bunch of wasted time. Upon return they couldn’t find the vehicle or my reservation in the system. It took a ridiculous amount of time to find it and they claimed i was assigned the wrong vehicle. I had to pull up all my emails because they couldn’t find the car in the system after repeatedly asking if I was sure I was returning it to the right place. At the end they were able to make something work so I could get to my plane on time. They did apologize for the inconvenience but it was frustrating overall.
10.0 Excellent2018 Oct 05
Best rental companyStaff was incredubly helpful and friendly
3.6 Mediocre2018 Jun 18
Customer serviceUpon arrival there was a long line of customers with only 1 person at the desk. I imagine this was a peak time, there should have been another employee.it took almost 20 mins just for me to get to the front of the line. Just after paying for the rental, while sitting in the car the agent approached me about insurance. I assured him I spoke with another representative that said I did not need the insurance as my personal insurance would suffice. He tried to strong arm me into getting coverage until I called my insurance company to confirm, the call took almost 40 mins just to confirm in 1 minute what I had been telling the representative. When trying to return the vehicle I called the location multiple times to speak with a representative about the process and no one answered after almost 30 mins of calling. When I arrived I realized that again, only 1 employee was at the desk. I suggest having more than one person at a time as well as training your staff on customer service. I felt as though the representative was pushing too hard for me to get the coverage although I explained to him I was covered by my own insurance. I understand he was doing his job, but he could have done so with a bit more tact.
8.8 Excellent2018 May 31
Central 1-800 numberCalled 1-800 twice recieving different quotations and limits on the Kayak option. Nearly didn't rent based on that experience but our local St Catharines location provided some clarification and all was quick and effective at Ottawa location except initial charge was $5 higher than stipulated on reservation.
8.4 Excellent2018 May 28
Customer service with Enterprise is always excellent and way better than other experiences I've had with competitorsThe price to rent from the Ottawa airport is always way higher than other locations which is disappointing
10.0 Excellent2018 Apr 03
Easy check in and drop off. Friendly and helpful staff
Rated #3
Routes Car & Truck Rentals
6 Good (37 reviews)
1 location in Ottawa Airport
Routes Car & Truck Rentals
Locations in Ottawa Airport
  • 6.2
  • 6.8
  • 5.9
  • 5.9
  • 5.9
Recent reviews
10.0 Excellent2022 May 16
Customer service was great. Money value for the car was great. Keep up the good job guys 👌🏾
2.0 Mediocre2022 Apr 27
They did not have the van I rented and did not call to tell me. I drove all the way out there to find out and all they said was oops.
2.0 Mediocre2022 Apr 27
We filtered the search results to find a car with Unlimited Kilometers. It was written in bold on the booking. When we arrived to get the car, we were told that the fine print limits the kilometers with a daily max.
8.0 Excellent2022 Apr 20
Overall great experience. You call for a shuttle at the airport and they come in about ten mins to get you. The car was overall good - we got the surprise one and it was a Kia sedan. We’ll maintained car. We’d rent from this company again!
4.0 Okay2022 Apr 11
The smell of the car was terrible because smells to Marihuana so I had to back again and required change of car
8.0 Excellent2022 Apr 03
Employee was very professional..
6.0 Good2022 Mar 01
Car wasn't cleaned and smelled strongly of cigarette smoke. Car was in good condition otherwise. Staff were friendly, but didn't wear masks for any interaction including shuttle.
2.0 Mediocre2022 Feb 22
Did not like anything about my experience. Company called me 7 minutes before pick up to inform me that there was no vehicle available for me. Had to alter my plans for the long weekend. On top of all that, my payment wont be refunded for at least another 10-15 business days. Not a positive experience at all. Won’t use them again.
4.0 Okay2022 Jan 16
Sooo, booking said unlimited mileage but in person I was surprised when the front desk lady said there’s a 200km limit. She was nice enough to make it 300km after I said I was under the impression it was unlimited. I was also surprised again by a $1,500 security deposit which was never mentioned when I booked. Also, I was forced to take the daily insurance. This booking was just full of surprises, not what I expected at all. Customer service was meh, they tried to help where they could but nothing over the top. Overall, I’d go else where next time for a rental.
2.0 Mediocre2021 Nov 16
Poor customer service. No detail information. Hiden charges. Not like other rental companies. Everything you have to read before you book.
Rated #4
Budget
8.7 Excellent (14 reviews)
1 location in Ottawa Airport
Budget
Locations in Ottawa Airport
  • 8.7
  • 8.7
  • 8.7
  • 9.1
  • 8.1
Recent reviews
10.0 Excellent2022 May 11
The check-in staff was very good. And the Manager was excellent in quickly approving my request to alter the time of return.
8.0 Excellent2022 Mar 14
Helpful staff. Car was clean and ready. The entire process took approx 5 minutes.
8.0 Excellent2022 Feb 02
It was a great vehicle though super hard on gas! The only real issue we experienced is that the headlights were not very bright
10.0 Excellent2021 Oct 26
From reservation to pickup to drop off everything went well.
3.9 Mediocre2021 Sep 15
There were garbage under the car seat. Obviously the vehicle wasn't properly cleaned.
6.8 Good2020 Feb 13
When we booked the car for our trip we requested a Ford Focus or similar. This is a 4 door sedan. When we arrived we were given a Volkswagen Beetle. Not exactly what we were expecting or similar.
8.4 Excellent2019 Nov 15
Getting to the rental agency and eventually to the vehicle was very convenient.Agent was slightly confused about the fact that it was a one-way rental. After a long drive, the budget drop-off office had no bathrooms available, apparently, and I had to walk across four lanes of rush-hour traffic in the snow WITH LUGGAGE to use a bathroom at a coffee shop across the street! The agent there was aware of my obvious discomfort (made a comment to me about such) but didn't offer to hold my bags or allow me to use the staff bathroom even though I was a paying customer.
10.0 Excellent2018 Aug 12
Counter service excellent.
Rated #5
Hertz
8.4 Excellent (20 reviews)
1 location in Ottawa Airport
Hertz
Locations in Ottawa Airport
  • 8.5
  • 8.7
  • 8.4
  • 8.7
  • 8.4
Recent reviews
6.0 Good2019 Oct 01
When someone rents a GPS it should have instructions with it or the operation be explained. I could not get sound out of it and old address kept coming up. It was night time rain and it seems all the City is in Construction, and the GPS does not work very dangerous.
10.0 Excellent2019 May 05
Long hours and good carsAccuracy of available cars, wanted a German car, got an American one instead, big difference in quality
7.6 Good2019 Jan 01
Couldn't find the gas gaugeWith the red part at the bottom of the gauge and the hash marks at various points, and the confusing symbols for "full and "empty (Yes, I know a filled circle should be full and an empty circle empty but if you don't drive all the time and as I said, the red colour at the bottom made me think that the graph would turn red as it emptied.) Then, after reading the materials, saying the car was 8/8 full, I thought maybe the rpm thing to the left, which has 8 divisions, was the gauge. The woman who was working your counter on Dec. 24 at 7 pm when I picked up my car was phenomenal. Give her a raise and hold onto her. There were 3 of us and she handled us professionally and with friendliness that's rare these days. A++ for her.
10.0 Excellent2018 Aug 05
We got more than what we asked for.When we arrived late Robert said.we will have a treat for you. Instead of a corolla we got to brand new cadilac for our vacation. It was a pleasure to drive and a major enjoyment to our holiday.New cars have so many new controls. Took a couple of days to figure them out. The on star navigation not activated.
10.0 Excellent2018 Feb 22
Pleasantly ConvenientStaff were very helpful during pickup and drop off. Convenient airport location.
8.0 Excellent2017 Oct 04
Unstaffed after hours drop in Montreal (Drummond St) was a bit hard to figure out.
Rated #6
National
8.3 Excellent (6 reviews)
1 location in Ottawa Airport
National
Locations in Ottawa Airport
  • 7.9
  • 8
  • 8.3
  • 8.9
  • 7.3
Recent reviews
10.0 Excellent2021 Sep 07
Everything was great, our family really enjoys the car we have rent it. Ford Escape hybrid is the way to go when you are travelling. It only cost us less than $200 of gas by to travel 11 days around the east coast of Canada.
6.0 Good2018 Aug 05
People were niceO had booking for 10 am, got there at 930. After checking waited 2 hr to get the car
10.0 Excellent2017 Aug 13
Excellent serviceThey even offered an upgrade for a lower cost when we got there. Offered a GPS and ezpass for tolls.
Rated #7
Europcar
8 Excellent (6 reviews)
1 location in Ottawa Airport
Europcar
Locations in Ottawa Airport
  • 7.6
  • 8.3
  • 8
  • 8.3
  • 8.3
Recent reviews
10.0 Excellent2022 Mar 01
These guys are extremely flexible. I got stuck at the border twice and both times they allowed me to return the car 4-6 hours late, without any extra charge. Once the car was not clean and had smoke smell so an hour was wasted at pick up. Without any demand from my side they gave me a refund of 25 CAD to make up. The guy Vivek, is extremely friendly and accomodating. The downside of my experience is that I am still waiting for the refund of 500 CAD a month later, despite several reminders.
10.0 Excellent2021 Dec 12
Friendly staff and a brand new car. Previous driver must have chain smoked in it, so I had to but a deodorizer, but other than that, very friendly, great service. Highly recommend!!
10.0 Excellent2017 Dec 28
Great experience with DiscountFirst time with this rental firm and I'll be back Quick pick up at airport Friendly efficient staff Great car
2.0 Mediocre2017 Aug 07
Didn't HappenNothingThe fulfilling agency lost my reservation. I went off in my own to find a rental.
Rated #8
Avis
7.8 Good (9 reviews)
1 location in Ottawa Airport
Avis
Locations in Ottawa Airport
  • 7.9
  • 7.7
  • 7.7
  • 7.9
  • 7.3
Recent reviews
10.0 Excellent2021 Oct 28
Easy booking, good value and no delays at counter during pickup or drop off.
1.9 Horrible2021 Oct 16
This company is simply not interested in renting cars to people who have money. From the se one I arrived until the second I left , the agent at the counter could not have been any more rude. Not sure if it’s the way I look ( 100% it is ) but for the life of of me I could not get him to give me the car I choose wanted and paid for! It’s was insane, I drive an Audi and wanted something comparable, so I choose premium class , I called ahead and everything was ready until I arrived. This man looked like I was bothering him and then greeted me by saying “ what” ! I politely gave him my name and said we spoke earlier I believe, he said nope not me ! Turns out that all the other 30 vehicles were unavailable and had reservations, the only car he had was a Corolla, and it might not be clean if that was ok, it was all mine! For 25 mins this man did everything he could think up of to make sure that I only got the Corolla. I understood who he was and what he was doing , and I have zero time for that kind of garbage , so I canceled politely and left. Or so he though, took less then 10 mins for someone to walk up and within 5 mins off they went in the bmw ! It’s 2021, last time I checked , my money is just the same as other peoples money. Never again AVIS YOW
6.8 Good2020 Aug 28
We received quite a larger vehicle than booked as the type of vehicle we had booked was not available so I think the vehicle should have been the correct size. Also, the vehicle had Florida license plates and being in Canada and driving, because of the travel restrictions and people’s heightened stress, we didn’t feel comfortable driving in Canada with the Florida plates under Covid.
10.0 Excellent2019 Apr 10
After streetparking my mirror had been flopped back. Sure enough-two dents in the door - I had been side swiped. I reported to insurance and Avis Ottawa who were very calm and supportive. Returning the car, an employee immediately told me that it was old damage. Honest and clear service.
Rated #9
Thrifty
2 Mediocre (1 review)
1 location in Ottawa Airport
Thrifty
Locations in Ottawa Airport
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
2.0 Mediocre2022 May 12
You left us stranded in ottawa , Horrible Experiance !!!!!!
Discount Car & Truck Rentals
1 location in Ottawa Airport
Discount Car & Truck Rentals
Locations in Ottawa Airport
Recent reviews
keddy by Europcar
1 location in Ottawa Airport
keddy by Europcar
Locations in Ottawa Airport
Recent reviews
Sunnycars
1 location in Ottawa Airport
Sunnycars
Locations in Ottawa Airport
Recent reviews
172 travelers who rented a car in Ottawa Airport gave the car agency they used an average rating of 7.9

Car rental locations at Ottawa Airport

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Top tips for renting a car at Ottawa Airport

  • Book your rental car at Ottawa Airport at least 5 weeks before your trip in order to get a below-average price

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