Traveler reviews
Overall rating
6.2
Good
Based on 924 reviews
Boarding
6.2
Comfort
6.3
Crew
7.1
Entertainment
5.7
Food
5.8
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Economy
LOT information
| IATA Code | LO |
|---|---|
| Routes | 192 |
| Top route | Krakow J. Paul II Balice to Warsaw Frederic Chopin |
| Airports served | 86 |
| Top airport | Warsaw Frederic Chopin |
LOT traveller reviews
Pros
"The seats were very comfortable."
(in 29 reviews)
"Cabin crew was very nice."
(in 155 reviews)
"Short flight everything worked out"
(in 145 reviews)
Cons
"missed connecting flight to szczecin"
(in 15 reviews)
"Paid for business class on LOT."
(in 20 reviews)
"No entertainment for short flight."
(in 266 reviews)
Recent reviews
Traveler rating
89
15
14
38
8
Find reviews that mention:
connecting flight
crew was great
flight attendants
flight was cancelled
good flight
lot airlines
seats were comfortable
food was good
great service
late boarding
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10.0
I didn’t use Entertainment so, no comments on it. Staff was courteous, efficient and helpful. Wines (I also tried Polish White wine) were really good, so also the food. The accessories provided were good (a goodnight chocolate would have enriched the experience 😀) Originally flight reached before time but we didn’t understand why it was sidelined for almost half an hour and also, luggage was delivered quite late (20-25 minutes) and that too after changing belt! That need not be LOT’s fault! Overall, I would certainly like to travel again with LOT, worth recommending!
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2.0
I didn't understand why I couldn't do a check-in at home
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4.0
Pros: Quick Check in
Cons: The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own.review from
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8.0
Cons: The TVs didn’t work even thought the steward ESS restarted them .
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10.0
Cons: Everything is good! But the monitor on back not working very well lot of brakes when you watch a movie or listen music!
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10.0
Pros: Everything is good
Cons: 😍review from
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6.0
Cons: The option to be able to drink enough water.
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8.0
Cons: My mother had a food poisoning and needed a lot of water. The crew member at the end refused and told her no more. Since when there is a limit to how much someone can drink water? She had to stay dehydrated because she was dined the option to drink. Just upsetting.
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8.0
Pros: Crew was polite
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2.0
Pros: Nothing to like
Cons: This Iwa’s very bad experience. Never again will use LOTreview from
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2.0
Cons: Never again
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10.0
Pros: Everything was great - service, food, boarding
Cons: More food choice would be greatreview from
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2.0
Cons: The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company.
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2.0
Cons: The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my CC company.
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10.0
Pros: The seats were very comfortable. The plane was clean and the crew was very friendly.
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10.0
Pros: All is excellent
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10.0
Pros: All was excellent
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9.0
Pros: The crew was very profesional . Our fly was safe and on time.
Cons: Maybe variety of good movie could be better .review from
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3.5
Pros: Food
Cons: To train the flight attendant to do better.review from
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7.3
Pros: The crew was really great, seats like in any Airbus (I guess better then Boeing)
Cons: Very old movies as entertainment.review from
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10.0
Pros: Smooth flight
Cons: Foodreview from
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2.0
Cons: Everything
review from
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2.0
Pros: Never made on plane
Cons: The company booking was reserved the worse company on the world , couldn't reach them to make a changes , I had to give up my ticket and lost all the money , zero response from their side.review from
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4.3
Pros: Sit was not comfortable, looks like that airplane was not for long trip.
Cons: Comfortable seats, screen, usb charger.review from
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7.0
Pros: New plane, comfortable seats, very nice flight attendants.
Cons: There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking.review from
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8.3
Cons: Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food.
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0.0
Cons: somebody lost my bag with ski boots, never again with polish air lines,NEVER AGAIN!!!!!!
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4.0
Cons: entertainment, comfort
review from
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5.2
Pros: The flight was very late taking off meaning I had to literally run across the airport at Krakow to make my connecting flight to London Heathrow which was over an hour late arriving at Heathrow Airport.
review from
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8.6
Pros: Crew was very professional. USB port to charge your phone or tablet. Nice selection of music from many different eras.
Cons: No maps on the screen in front of me. Not the best selection of comedy TV shows. No veggie option for Vegans.review from
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Flight status
LOT route map
Top airports served by LOT
- Warsaw Frederic Chopin Airport (WAW)
- Krakow J. Paul II Balice Airport (KRK)
- Wroclaw Strachowice Airport (WRO)
- Gdansk Rebiechowo Airport (GDN)
- Vilnius Airport (VNO)
- Václav Havel Prague Airport (PRG)
- Rzeszow Jasionka Airport (RZE)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Schiphol Airport (AMS)
- Poznan Lawica Airport (POZ)
- Tallinn Ulemiste Airport (TLL)
- London Heathrow Airport (LHR)
- Szczecin Goleniow Airport (SZZ)
- Paris Charles de Gaulle Airport (CDG)
- Frankfurt am Main Airport (FRA)
LOT contact information
- LO IATA Code
- +48 22 577 77 55 Call
- lot.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.