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Cons: Service was cursory

Cons: If it wasn’t 3 hours late.

Cons: delayed. gate changes

Pros: Crew did the best with what they had

Cons: Four hour delays with little to no updates along the way are inexcusable

Cons: Unclear how Air Canada is still claiming “beat airline in North America.” I think that was true 5+ years ago but the last two years they have been an operational nightmare with customer service also being atrocious

Pros: Crew is ok.

Cons: Be on time

Pros: Crew is great!

Cons: Delay

Cons: Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated

Pros: Crew were great...

Cons: Food was very poor. Entertainment was awful

Cons: No food included (and that fact wasn't made clear when speaking to Air Canada on the phone -- which was, itself, a whole fiasco during booking). Exact options for "meal tray" would have been nice to see on the in-flight entertainment system.

Pros: Crew member was grumpy, not friendly and did not give eye contact

Cons: Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety.

Cons: crew could have been more professional, the signs for boarding were confusing

Pros: seats were pretty cramped in economy

Cons: AC changed departure lounges and nearly missed flight.

Cons: Departed one hour late due to weather from incoming flight departure city, YVR.

Cons: AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report.

Cons: Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern.

Cons: Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight.

Pros: Timming Was ok

Cons: No Food, old tv, poor confort seat

Cons: Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out.

Pros: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.

Cons: The flight itself was great but it was very late in starting due to technical problems with the aircraft.

Pros: Flight delayed. Missed connecting flight

Pros: Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC

Cons: Everything

Pros: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Cons: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Cons: 4 hour delay.