Pros:Our introduction to The Hutton was by American Express. The 1st person I spoke to was Lisa Powers from the Concierge Team. She was fabulous. She sent us an extensive list for proposed things to do in advance. She spent a great deal of time prior to arrival talking to me about options for tours, restaurants etc.. I was coordinating for a group of 6. By the time we arrived our shows and tours were booked. She even assisted with a wonderful hair and dinner appts.. She greeted us upon arrival and the service continued. What a great intro. The entire hotel team, Tony, Laura Will, Megan, Eric and Ellie and Wendall who handled room service. The team in the restaurant bar, Rachel, Dennis, Cody and Eric were fantastic as well!!!
Cons:Despite the fact that the rooms were beautiful and clean, we felt the maid service could have been a little more through. We had one meal at the 1808 Restaurant. It was fabulous. It might be a best kept secret. Perhaps it is because the hours for dinner of 5:30-9 was a little limiting. We had an Italian restaurant up the Street that begins with an A. We had to have dinner there one night. The food was good but no comparison to 1808. The service was terrible. I think 1808 might be a hidden gem.