10.0 Excellent2020 Nov 26
Pros: Yes! Friendly professional staffCons: Loved my KIA SOUL
10.0 Excellent2020 Nov 16
Pros: Super friendly staff (especially Herman, he made our visit and trip so much better). Clean car. Easy pick up and drop off.Cons: I had reserved a minivan and ended up getting an SUV. The trade was fine, but I would've preferred the minivan.
10.0 Excellent2020 Nov 02
Pros: Alamo is the best. Always friendly and accommodating.
6.8 Good2020 Oct 28
Cons: First of all my sister had rented the car and I was the driver unable to pick up vehicle and Tony was no help and very rude. 2nd the next rear tire kept going low and we had to stop frequently to our air in the tire. We called a lost the tire issue and was told we needed to take it to Firestone and have the tire fixed or have them change the spare. There was no sense in Alamo sending someone out for just a tire. Well if that tire had blown out you would of been doing more than just a tire. I don’t feel it’s my job to fix the tire on a rental care but then again pick was terrible so why would I think custom service would be any better. Do not rent from Alamo ever
10.0 Excellent2020 Oct 27
Pros: Friendly staff and very accommodating. I wasn’t able to get the SUV I wanted but was offered to come back to get a bigger car the next day. My family & I were able to make it work though so no worries.Cons: They were really busy and I think they did well with helping all of us and getting us out of there as fast as possible.
4.0 Okay2020 Oct 22
Pros: I rented form Alamo and no one was at the booth so had to go thru Nattional and the line was very longCons: Price was amost 30 dollars more then what was suppose to be and they would not change it
10.0 Excellent2020 Oct 20
Pros: Staff was a delight early Monday morning when I came to pick up a vehicle for a long ride North. Additionally when explaining the purpose of my rental Herman Patton, not only attentively listened but, was helpful in guiding me to a vehicle that better suited my needs. His advice has proved to provide to me a safer, more economical , and appropriate rental choice. So much so that I have just extended the rental for another week. Thanks again to all 4 of the staff, and I wish to reassert my opinion if it will help settle the issue of whether the agent claiming it was her 50th birthday was being truthful - doesn't look a day over 35.
8.8 Excellent2020 Sep 25
Pros: Friendly staff. Especially at Louisville. Rode us over to our airline.
6.0 Good2020 Sep 07
Cons: Only one car available. Key was broken and could only manually unlock vehicle from one side.
8.8 Excellent2020 Aug 23
Pros: Pick up was delightful. Everyone super helpful. The only part of the experience that I didn't enjoy was the person who received the car was not wearing a mask. I wish he had for his safety and mine.Cons: If you could make sure everyone is wearing masks that would be great. Thank you.