I reserved a car through Kayak...wrong location. No cars available at BNA airport.Reviewed 2023 Nov 01
review from
10.0
Pros:Yes thanksReviewed 2021 Jun 01
review from
4.0
Cons:On pick up, they gave us a choice of 3 mustang convertibles “upgrade” because our 4 door std was gone . The agent tried blowing smoke up our butts. Traded it in next day. Drop of was easy but agent was unable to print a receipt . Said they would email it. Haven’t seen it yet so don’t know if charges were correct. Not impressed.Reviewed 2021 May 01
review from
8.0
Pros:I liked the comfort of the car and it's cornering. The staff was very nice and accommodating.Cons:I HATE all the assists on the car. It would constantly grab the wheel and forcibly turn it back into the lane if I got too close to the line. I also could not figure out the display panel without reading the manual. Also, the wait time at the Gallatin Pike office was exceedingly long. We had to wait for them to go pick up a car from the lot and it took a long time.Reviewed 2021 Apr 01
review from
8.0
Pros:YesReviewed 2021 Mar 04
review from
2.0
Pros:I put Nashville airport in the search but got some Enterprise in Nashville not at the airport. Poor website design.Cons:Better website search design.Reviewed 2021 Jan 03
review from
2.0
Pros:Nothing. The rental place called me twice to confirm my reservation and failed to tell me that they would closed at my scheduled pickup time and cost me lots of money after being strandedCons:For the agency to be awareReviewed 2020 Dec 29
review from
2.0
Pros:The location wasnt open and we ended up cancelling. I’m now out $44 for insurance on a vehicle that i couldnt get. There is no service number that leads to a human being who can give me a refund. I wont be using Kayak againCons:Ability to get a human being to helpReviewed 2020 Dec 03
review from
10.0
Cons:NothingReviewed 2020 Nov 10
review from
8.0
Pros:Decent vehicle although not what I rented. The drove us back to the airport.Cons:Lots of electronic issues with the vehicle. Had to take an Uber to Enterprise even though it was one mile away. Vehicle different when we got there and the one we got wasn't ready so we ad to wait.Reviewed 2020 Oct 30
review from
8.8
Pros:Very friendly employees.Cons:Text about the airport counter being closed. Too much unnecessary walking. A little too long wait for rental.Reviewed 2020 Oct 11
review from
8.8
Cons:Walked all the way to airport counter then found out it was closed and to proceed directly to garage. A text would have been nice.Reviewed 2020 Oct 11