8.0 Excellent2022 May 07
10.0 Excellent2022 Mar 17
For a compact car, the VW T-Cross we got had surprisingly many features, hill holder, lane assist, wireless phone charging, great navigation and parking aid. Stuff was nice. However, keep in mind that presenting a credit card is a must, debit cards are not accepted.
6.4 Good2019 Jul 11
The car was good. It ran great. No issues with it. Got me to point A to point BI had purchased the accident insurance from you Kayak. But when I arrived from the Pick up desk and told them that I had insurance already they told me if I didn’t not purchase insurance through them they were going to have to place a €1000 deposit hold on my credit card. All the money I had left.
10.0 Excellent2018 May 13
Friendly staff, clean car, ease of pick up and drop off.
10.0 Excellent2017 Sep 10
Smooth and pleasant rental experienceExcellent customer care and we were quick on the road.Paid for the GPS but this was included with the car.
10.0 Excellent2017 Aug 31
Great experience - wish every car rental was like thisFriendly pickup, got upgraded to a new volvoImmediate dropoff, no issues.
2.0 Mediocre2017 Jul 11
Very bad service. Accuses for damange which I didn't do.
6.0 Good2017 Jun 28
Car was comfort and cost saving from fuel consumption point of view.I didn't get enough explanations on how to use the GPS and it took me couple of minutes, while driving to get it working. I have returned the car few min' before 7:00pm and I was told that I can drop the keys at the office but the staff already left and I needed to go to the parking
8.0 Excellent2017 Jun 10
It was pricy.
4.4 Okay2017 May 14
Being threatened by the desk guyI did like the price and the Ford Fiesta.When we picked up the car it took us 40 min. I did book the cars in Kayak.com. They have the the chance of having insurance for 9€/day. And I booked the 2 cars with the Kayak,s Insurance. When we wanted to get theses cars, there was a blond woman that insisted in havin to pay 27€ a car in terms of getting the insurance... otherwise we had to pay over 2000€. She took over 2000€ from my credit card to book 2 Ford Fiesta, but before she had been so rude to me. Telling that I might be robbed, or that she has noting to do with Kayak. She made me feel quite miserable, and she got my nerves. My escursion to Kokenhauf with my family... ruined. After that his partner took like 8 min reviewed each car to see if there was something wrong to charge me when we were back. Like 5h later and 84kms. I really though she was going to come up with something to screw me... because I didn't want to pay daily insurance twice.