3.6 Mediocre2019 Aug 26
Pros: The pick up agent is slow and unfair. She charged us for 2nd driver without our consent. Also, it took her over one hour to complete the process yet our pick up time started as soon as we talked.Cons: The pick up time should be from the time we got the key, not from the time we were at the signing desk.
6.8 Good2018 Sep 22
Tims Van reviewPros: nice van. Exactly what we needed.Cons: Price for an additional day was absurdly high. Van had dents all over it.
10.0 Excellent2018 Jul 11
Quick and efficientPros: Car was what we expected and we were able to get in and out of the Avis counter pretty quickly. At the end, we dropped off the keys in the dropbox, which was convenient. Drop-off is 24/7.
9.2 Excellent2017 Sep 04
Avis waa excellentCons: A problem with Kayak. I wanted to pick up the car 3 hours earlier , Avis was open but ithad to be arranged by Kayak. Kayak was closed due to time difference probably, I made a request through email, never got an answer.
4.8 Okay2017 Aug 27
Very poor pickupPros: The car was goodCons: The pickup was beyond unacceptable. 2 hour wait. Cannot do that again. Would not rent from avis
8.4 Excellent2017 Jun 30
Pros: pretty good signage, easy dropoff, friendly staff.Cons: still not sure if the pre-existing exterior damage was considered our responsibility.
2.0 Mediocre2017 Jun 08
Pros: Overcharged for no reasonCons: Overcharged for no reason
5.6 Okay2017 May 11
Pros: The automobile was great -- Volvo xc60, almost new.Cons: The rental pickup and return was terrible. I tried to change the location for the pickup and return, and spent hours on the phone trying to contact the locations themselves, without success. I first called from the U.S. to try to pick up the car in the city of Amsterdam instead of Schipol airport -- I was told this would cost me an additional $900! Attempts to reach the rental locations in Amsterdam to confirm this were impossible - on hold for more than an hour. When I went to Schipol airport to pick up the car, they told me that I could have picked up the car in the city center at no extra charge! Similar situation on the dropoff -- I was unable to reach any location to see if I could drop the car closer to my hotel in Paris. Finally, I left a pair of sunglasses in the car. I spent three days trying to call the bureau to see if they were found, and also emailed the customer service departments in Paris and Amsterdam. No response
4.8 Okay2017 May 02
Cons: We used the car for less than 24 hours but Avis charged us for 2 days. Fuel on the car when we rented it was supposed to be full. It was a little over 3/4 full
8.0 Excellent2017 Apr 09
Good Experience until ParisPros: Everything was fine. The people at the desk even gave us the vehicle in our rental category with the largest luggage capacity which was important.Cons: All was good.