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|""Very pretty hotel, vintage vibe""||(in 9 reviews)|
|"Staff was super nice and helpful."||(in 135 reviews)|
|"Very nice hotel with a great ambience"||(in 86 reviews)|
|"Wasn’t a huge deal."||(in 1 review)|
|"especially the front desk and engineering"||(in 10 reviews)|
|"Adjoining Stumptown Coffee Shop"||(in 3 reviews)|
|staff was very helpful||in 287 reviews|
|pool area||in 256 reviews|
|hotel room||in 250 reviews|
|great hotel||in 204 reviews|
|bar and restaurant||in 191 reviews|
|great location||in 160 reviews|
|great restaurant||in 116 reviews|
|front desk||in 66 reviews|
|live music||in 60 reviews|
|great atmosphere||in 44 reviews|
|new orleans||in 29 reviews|
|coffee shop||in 27 reviews|
|french quarter||in 27 reviews|
|cool vibe||in 16 reviews|
|stumptown||in 16 reviews|
|big deal||in 15 reviews|
|great place||in 12 reviews|
Ace was aces
I really enjoyed the rooftop pool area and getting coffee in the great coffee shop downstairs. The hotel had a bit of a funky vibe but still a little luxurious. I enjoyed the atmosphere and it really seems they pay attention to what people are looking for on vacation
Very minor. But lighting was very poor in hallways elevators and in the room and could give a dingy feeling sometimes
Ace is well designed with NoLa touches throughout. it is a very happening place in NoLa, with a full event calendar. We went to a dance party on Friday at Ace and the next afternoon there was a dance competition. Stumptown coffee is adjacent to the hotel so great coffee guaranteed. Located in the Warehouse district , 10 min walk to French Quarter and around the corner from the St. Charles street car stop. Staff was very friendly.
it is can get busy and crowded so if you are looking for something quit and private, Ace is probably not for you. Charge for water. Mattress was not very comfortable.
My husband and I stayed at the Ace for three nights in July. We had read some reviews about poor AC, so I was concerned that we may not have the most comfortable room. I was wrong. Our room was great and COLD (in the best way). Check in was way and pleasant. The coffee shop and restaurants connected to the hotel, as well as the shops like Freda, were great. The lobby is a popular hangout and had an awesome reggae band Saturday night. The pool area was busy but also pleasant. Clean room. Comfy bed. Highly recommend.
Wish they offered room service.
Not the best Ace
I enjoy the general aesthetic and vibe of Ace hotels, and I've always liked the playful elements they throw in that really add to the overall experience.
The room we were in was kind of terrible. Light switches were located in inconvenient and counterintuitive places, the bed was entirely too big for the room, the doors kept sticking (the room door had to be yanked open and slammed shut, repeatedly, which i'm sure our neighbors loved; the bathroom door closed just fine, but required patience and strategy to open), and the location of the bed meant that only one side got a nightstand. I ended up having to put my phone and glasses on the top of the headboard, which was kind of precarious. I hope this was just one bad room, but I honestly doubt I'll ever have a chance to find out if that's true.
Underwhelmed and disappointed
Pool, bar, restaurant, minibar, room service and location were great.
Our flight arrived early, around 1:00 so we checked in with the front desk, knowing our room probly wouldn't be ready. They checked us in, stowed our bags and got our number and said they would call when our room was ready. By 4:15 when we hadn't heard anything we headed back to see what was up. The front desk had just forgotten to call us...so went ahead and told us our room was ready and gave us a key. The hotel lobby/bar is so beautifully done. And then we got to our room... The Art Deco lighting, while cool in theory doesn't nearly shed enough light in the very dark rooms. Especially since one nightstand was missing it's lamp all together and the over head lighting fixture was only partially working. In addition the very heavy doors close behind you automatically and do not have a "soft close" feature so doors are constantly slamming up and down the hallway which is incredibly loud, especially while trying to sleep. To add to the discomfort neither the beds nor pillows were particularly comfortable. This was our first getaway without our baby and even as sleep deprived parents of a six month old... we weren't able to get a good nights sleep. This wasn't helped by the visit from housekeeping at 8:00am on the day of check out nor the 2 subsequent visits by staff to see if our room was empty all before 9:45am. Not quite as bothersome but still disappointing were stains on the bathroom linens, only one robe in the closet, and the cable box dangling from the tv that was mounted to the wall. There is a fine line when decorating with a minimalist aesthetic and unfortunately without proper upkeep the room just looked bare and run down. Not good for a hotel less than a year old. Lastly, and this is more of a design flaw, in my opinion, the beautiful large window in our room had 2 shade options 1) a sunscreen that offered a light filter from outdoor light and 2) full shutters that can either be open fully or closed fully. If you open them partially, the light that comes through shines directly on the pillows, so right in your face, and fully closed you are in a tomb, which is great if you want that...but good luck getting to the bathroom because it is pitch black. No small illumination option in the bathroom to light your way. Oh and the bathroom... no vent or fan in the room or bathroom, so if someone goes to the bathroom and you don't want to smell it, you pretty much just have to leave the room. No matches, either. (Sorry probably too much information, but...a real issue!) Also, the water pressure and temp were set so low after showering I contemplated waiting until I got home to avoid having to take another Luke warm shower. I hate writing this! I'm not a complainer, just honstly beside myself with this experience. I historically love Ace Hotels and have stayed at several of their properties and have great experiences, which is why I booked the room here for our New Orleans getaway. So disappointing, hope they improve.
Overall it was a good experience.
The room was 45 minutes late being prepared for us and it mad us a little late getting to a meeting place for our party.
Very comfortable and hip vibe. There was also a great band at their in-house music venue.
Very disapointed on all fronts
I used to live down the street. The Hotel is in a great location, close to lots of great restaurants, and close to many businesses. I was excited to stay here as they have live music every night, a good restaurant, and lots of young people hanging out.
I believe the Hotel went way too far when trying to be 'hip'. 1. Upon check in the front desk attendant was not polite, sighed ignored my request twice when I asked for the corporate rate then made me wait 5+ minutes while she waited to ask her manager (I told her to ask him when he was free and get back to me - this never happened). 2. The hotel room AC only goes down to 68F which felt much more like 75F when trying to sleep. I have seen other reviews which also mentioned the same thing. 3. Each time I valeted my car (with a standard transmission) it took the valet over 15 minutes to retrieve it. Upon check out, the valet showed up in my car with it stinking of burning clutch. I noticed a new dent in the door, and pointed it out to the valet at which point he shook my hand and said "I never drove a manual before and I just taught myself how to on your car. Thanks so much."
In the heart of the city that brings Mardi Gra to life every year is the Ace Hotel. This art deco 1920s building brings vintage and modern together with decor that shines with the spirit of New Orleans. The Ace Hotel is located near Bourbon Street and the French Quarter so guests never have to miss out on the action. Every year in March, New Orleans has a fabulous week-long Mardi Gra Celebration. It’s a popular location for adults and Spring Breakers.
This hotel is equipped with 234 rooms that all have a full-size vintage refrigerator, exquisite French Deco details, unique furniture pieces, and guests have the choice of a king or two double beds. Most rooms have window seats, outdoor terraces or bench seating within the room. Each room is comfy and feels just like home. The down-to-Earth feeling has guests coming back year after year.
Among the other hotel amenities there are several places to dine on-site such as, the Josephine Estelle Italian Restaurant, Seaworthy Oysters and Cocktails, the Alto Rooftop Garden and bar, and the Lobby Bar. There is also an intimate music venue on-site called the 3 Keys. Guest can enjoy the pool, gym, or coffee at Stumptown Coffee Roasters. Also available is a 4,000 square foot event room that can hold up to 500 people.
The Ace Hotel is close to shopping, museums, art galleries and as well as, all the fun nightlife that happens in New Orleans. The hotel is in walking distance of the French Quarter making a prime location to stay for Mardi Gra. This immaculate hotel offers guests great services and fun events, whether a guest stays in or decides to head out for a night on the town.
based on 636 reviews
Policies vary by room type and provider.
Start your day with a hearty breakfast at Josephine Estelle restaurant, which is open daily from 7:00 am. Italian-inspired options include the Farmer’s Breakfast with Tuscan vegetables, peperonata, basil, and a poached egg, and the Fried Chicken Biscuit with Calabrian honey butter and dill pickles. Healthy alternatives include quinoa bowls, quiche, homemade yogurt, vegan oatmeal, and fresh fruit. The restaurant is also open for brunch on the weekends from 7:00 am to 2:00 pm, serving specialties such as BBQ shrimp and grits, short rib benedict, and the BEC Breakfast Sammy with croissant, applewood smoked bacon, and a fried egg. Guests can also choose from a wide selection of signature cocktails.
The regular check-out time at Ace Hotel is at 12:00 pm, but if you would like to stay in your room for a little longer, you can pay a late check-out fee to stay in your room until 5:00 pm.
Dedicated to celebrating New Orleans music, The Three Keys is a popular venue inside the Ace Hotel. Live music and entertainment is offered almost every night, including brass bands, DJs, and drag shows, as well as special events and weekenders featuring music, art, and culture. Music genres range from New Orleans Jazz, to R&B, soul, tech, and much more.
Host your next cocktail party or private function at Ace Hotel New Orleans, and select from private dining rooms, spacious halls, courtyard spaces, and flexible function rooms. Whether you are planning an intimate affair or a large function, gourmet catering can be arranged for your group, from buffet breakfasts and sit-down dinners, to hors d’oeuvres and a wide dessert selection. Full bar packages can also be organized, as well as attendants, bartenders, and security personnel.
Ace Hotel New Orleans has a number of ADA compliant rooms, including Ace Suites, Corner Suites, and Double rooms with accessible bathrooms. In the case of emergencies, visual fire alarms have been installed. Braille signage can be found in all guest rooms and public spaces, and a pool lift is available at the Alto rooftop pool for easy pool access.
If you’re traveling to New Orleans with family or a group of friends, Double rooms are furnished with two double beds with hypoallergenic mattresses to accommodate four guests. Deluxe amenities include a flat screen television, Smeg refrigerator, Tivoli Radio, and original artwork on the walls. Suite rooms for two include a king bed, custom cotton matelasse quilt, and window seats, as well as a Music Hall turntable and an acoustic Martin guitar. Room service is available until 11:00 pm and all rooms are pet-friendly. Opt for the Mangiare add-on and receive a daily voucher to spend on coffee, cocktails, and meals at the hotel.
Ace Hotel New Orleans is located at 600 Carondelet Street in Central Business District, 0.5 km from the center of New Orleans. Louisiana Children's Museum is the closest landmark to Ace Hotel New Orleans.
Check-in time is 15:00 and check-out time is 12:00 at Ace Hotel New Orleans.
Yes, Ace Hotel New Orleans offers free Wi-Fi.
No, Ace Hotel New Orleans does not offer free parking.
No, Ace Hotel New Orleans does not offer free airport shuttle service.
Ace Hotel New Orleans is 18.3 km from New Orleans Louis Armstrong. Ace Hotel New Orleans is 109 km from Gulfport Biloxi Regional.
Yes, Ace Hotel New Orleans is a pet-friendly hotel.
Yes, Ace Hotel New Orleans has a pool onsite.