Value for money
Distance to city center
|New Orleans Louis Armstrong|
Distance to airport
|"The staff was great!"||(in 78 reviews)|
|"Location is perfect to explore New Orleans."||(in 7 reviews)|
|"Gorgeous hotel straight walk into bourbon street!"||(in 17 reviews)|
|"Bathroom didn’t have hot water"||(in 18 reviews)|
|"Room was not very clean."||(in 50 reviews)|
|"Room was not very clean."||(in 52 reviews)|
|great location||in 221 reviews|
|corner room||in 197 reviews|
|friendly staff||in 195 reviews|
|room service||in 173 reviews|
|great hotel||in 124 reviews|
|valet parking||in 56 reviews|
|hot water||in 50 reviews|
|french quarter||in 48 reviews|
|comfortable bed||in 36 reviews|
|new orleans||in 21 reviews|
|executive lounge||in 20 reviews|
|canal st||in 18 reviews|
|hot tub||in 10 reviews|
|nice rooms||in 8 reviews|
|streetcar line||in 5 reviews|
|staff were very friendly||in 2 reviews|
|breakfast was good||in 1 review|
|hotel perfect||in 1 review|
|hotel was very clean||in 1 review|
|location good||in 1 review|
Nice location! Amazing service! Kept period details.
location is excellent and in an historic building
Front desk staff very rude; claiming problems with reservation made with hotels.com; pool closed for maintenance without any notice.
Location, service of staff, willingness to help
Everything was great
Really Great Hotel with One Big Exception
Had a really great time in New Orleans and coming back to our hotel room was always a treat. Fantastic price for a very comfortable room and the staff were all very friendly and helpful.
What I did not appreciate was when I went to check out, I was told that mI was being charged for a night of valet: $42. I explained I didn't have a car in NOLA and that we've relied on Lyft the entire time. The staff asked that I was sure I didn't use valet or that maybe a friend had spent the night. I explained again, calmly if somewhat confused, that no, it was just the two of us and that had we a friend with a car, we'd use their car and not taxis/Lyft. I was told it would be taken care of but after breakfast, we went back to the front desk just to make sure. There I was told that someone had used my name to add this charge to my account, asked again if I was sure I didn't have a friend visit - as though this prompt would jog my memory of a friend I'd forgotten about visiting. The manager came out and told me that I would still be charged the $42 until they could launch an "investigation" and then reimburse me. I didn't argue too much but I feel it really is ridiculous that a customer should bear any financial burden for their mix-up. I cannot explain the circumstances but I know I had no car and no guests, so why must I be charged $42 for a mistake made by an international company? I feel as though Hilton could eat the cost of an unsolved mystery, rather than treating the guest as untruthful until proven otherwise. It just seems like bad business and it left a really bad taste in my mouth at the end of a stay at an otherwise lovely stay. No word as to how long this investigation process will take.
Generally a very good stay
Staff was quick, friendly and helpful Bathroom was first-rate; excellent fixtures and amenities Large room by NOLA standards Great location Plugs by the bed Lobby is very inviting
TV difficult to navigate; few stations Pocket door to bathroom not ideal, and ours did not close; however, when we reported this, it was promptly fixed Lots of streetcar noise and sidewalk music on 4th floor facing St. Charles Bedside USB charger did not charge; however, adjacent socket worked; would have been nice to have this on both sides of the bed
Delay in getting towels when calling Response time was greater than 30 minutes
Good Location, nice room and comfortable bed. Friendly staff. I'd stay there again!
Asked for wash rags twice. Even went down to front deak in person. Never got them.
Location was convenient, it is walking distance to the French quarter. Staff was friendly, room was clean.
Parking is pricey. It is across the street and it is $25 for 24hrs. Beds were really small. Bathroom was also small.
So much better than the 4 points Sheraton!!!
Loved this hotel! Wish we would've booked all 4 nights here! The only reason we stayed here Saturday night was because the Sheraton on Bourbon didn't have a room available. We had booked the Sheraton sun through weds and then decided we were going to New Orleans Saturday also. Needless to say, will stay here anytime I go to New Orleans! AWESOME hotel! Beds are very comfortable and the bathroom was huge! And this hotel is well within walking distance of the French Quarter! Staff is very friendly!
An expensive stay
Close to French Quarter.
Very expensive for the quality of the room, our windows were facing a wall, the room was located on the third floor. The front desk had poor customer service.
Poor Resolution to Issues
The room was spacious (we chose space over views) and the beds were comfortable. Very clean and the maid service was excellent - my colleague's wallet fell out of her bag inside the room as we rushed out to dinner and the maid put it on the center of the bed so we could see it immediately when we got back. The room was quiet (on the top floor) and the location is an easy walk to the French Quarter.
Tried to order room service and couldn't get through to either the number in the menu or the number on the phone (which were different). After half an hour, called the front desk and told them the issue; they said they would call the restaurant manager and have her call my room directly. That took another half an hour and then the order I got was wrong. Didn't have time to call and correct it, so I paid $35 for the wrong breakfast and went outside the hotel the rest of the trip. Should have realized when there wasn't a pre-order form to place on the door that ordering breakfast in might not be a regular routine? When checking out, I asked for a copy of the bill showing the total paid with a zero remaining balance, which I need for travel reimbursements at work. Was told I would need to get that through the booking service (I used Kayak, which I find dependable). I was able to convince the person checking me out that I needed a hotel bill that showed I do not owe any balance, but this shouldn't require so much time and explanation - don't people stay here frequently enough for business that staff understand the standard documentation process? As a frequent traveler, I haven't had this issue anywhere else with a rating above 3 stars.
The staff was very pleasant especially the ladies at the front desk. My room was large and comfortable. The only thing missing was a refrigerator.
I truly enjoyed myself and could not have picked a better place to stay. The staff was more than friendly and even suggested things to do and see while in town.
It doesn't have parking space for guest to use.
The hotel location was great for everything that we wanted to do, and everywhere we wanted to go.
Great location, superb staff
Excellent location, only 3 blocks from French Quarter and walking distance to major sightseeing spots downtown and RTA Street car stop.
The staffs are kind and helpful. The room is clean and pillows are very confortable. Quite close to restaurants and shops. I am glad that I chose this hotel and I will stay agin whenever I visit New Orleans.
Hilton New Orleans/St. Charles is a very convenient location to stay at when vacationing in Louisiana. The hotel is walking distance from Bourbon Street, is located along the Mardi Gras parade route, and only a few blocks away from the French Quarter. The Hilton New Orleans/St. Charles was restored in 2007 and renovated in 2014. The original chandeliers, marble floors, and marble walls are still intact, making for a beautiful and historic sight.
Rooms available include: guest rooms, suites, executive rooms, and accessible rooms. The guest rooms contain a choice of bed(s), wireless internet, and a well-lit work desk. Suites have a mini fridge and a separate living area that contains a pull-out sofa. Those who want ultimate relaxation should check out the executive rooms which have complimentary continental breakfast, a Hilton Serenity bed and premium television channels. Guests staying in a Hilton executive room will also have access to the Executive Club Lounge, where there are different options for entertainment, such as computers, board games, and a billiard table.
The food in New Orleans is a must-try, and the Luke restaurant at the hotel is no exception. It has a lively atmosphere, curated wine list, and specialty cocktails. There is a raw bar and a Creole-inspired menu that is wonderful for tasting what the city has to offer. Luke is led under the direction of Chef Erick Loos. Classic Creole dishes to try include the shrimp and grits, gumbo soup, and boudin sausage. Crawfish boils are offered when in season.
Hilton New Orleans/St. Charles Avenue is able to accommodate the needs for larger events like business conferences, weddings, and family reunions. There is over 10,000 square feet of indoor event space.
based on 645 reviews
Value for money
Policies vary by room type and provider.
All reservations at Hilton New Orleans St. Charles Avenue – even non-cancellable stays – on or before June 30, 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Hilton New Orleans St. Charles Avenue is located at 333 St. Charles Avenue in Central Business District, 0.2 km from the center of New Orleans. Audubon Butterfly Garden and Insectarium is the closest landmark to Hilton New Orleans St. Charles Avenue.
Check-in time is 15:00 and check-out time is 11:00 at Hilton New Orleans St. Charles Avenue.
No, Hilton New Orleans St. Charles Avenue does not offer free Wi-Fi.
No, Hilton New Orleans St. Charles Avenue does not offer free parking.
No, Hilton New Orleans St. Charles Avenue does not offer free airport shuttle service.
Hilton New Orleans St. Charles Avenue is 18.4 km from New Orleans Louis Armstrong. Hilton New Orleans St. Charles Avenue is 108.7 km from Gulfport Biloxi Regional.
No, pets are not allowed at Hilton New Orleans St. Charles Avenue.
No, Hilton New Orleans St. Charles Avenue does not have a pool onsite.