The staff was really great.
4 stars
Sheraton New Orleans Hotel
Photos of Sheraton New Orleans Hotel
Overview
Located in New Orleans, Sheraton New Orleans Hotel provides 4-star accommodation, as well as an outdoor pool and a bowling alley. It is situated a brief walk from The Historic New Orleans Collection, Harrah's New Orleans and Jackson Square.
Hotel Sheraton New Orleans has been recently refurbished and offers an express check-in and check-out feature, a sun deck and 24-hour room service. Staff are available 24/7 and can help with booking tours and tickets. Also on offer for guests are a 24-hour business centre, a concierge and valet parking.
All rooms are air conditioned and equipped with a hair dryer. There are also honeymoon suites available.
Sheraton Hotel in New Orleans features a conveniently located on-site café. Alternatively, there are plenty of dining options close by. Guests can also unwind with a drink at Pelican bar.
Sheraton Hotel New Orleans is situated amongst the area's sightseeing attractions, including Bourbon Street, which is within walking distance. The Saenger Theatre is also within walking distance.
Latest deals for Sheraton New Orleans Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Sheraton New Orleans Hotel
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Valet parking
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- Bottle of water
- 24hr front desk
Basics
- Internet
- Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Coffee shop
- Vending machine (snacks)
- Dining area
- Dining table
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Hypoallergenic
- Allergy-free room
- No smoking
General
- Window
- Executive lounge access
- Family rooms
- Sofa
- Telephone
- Carpeted
- City view
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Bathroom
- Hairdryer
- Toilet paper
- Bathrobe
- Private bathroom
- Walk-in shower
Parking and transportation
- EV charging station
- Parking
- Valet parking
- Private parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Fold-up bed
- Alarm clock
- Sofa bed
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
Health and safety
- Daily housekeeping
- Safe
Pool
- Rooftop pool
- Outdoor pool
Things to do
- Gift shop
Fitness
- Fitness center
Reviews of Sheraton New Orleans Hotel
8.1
Very good
2832 verified ratings
Wonderful
1500
Very good
427
Good
276
Okay
163
Fair
190
Mediocre
94
Poor
188
Summary of reviews
Guests say
Guests appreciated the hotel's location as it was central and convenient for accessing attractions, resulting in many positive comments. However, cleanliness was a significant issue, with multiple complaints regarding rooms smelling of mold and poor housekeeping. The service at reception was often noted as discourteous, which detracted from the overall experience. Some amenities, such as wifi and cleanliness of the carpets, were also highlighted as lacking. Overall, while the location was a major plus, several aspects of the hotel's maintenance and service need urgent improvement.AI-Generated from customer reviews
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Score by provider
8.1 out of 10
1 review
8 out of 10
68 reviews
8.4 out of 10
24 reviews
All reviews
Pros (+) The room/bed/view were lovely.
Cons (-) For the price, it was ridiculous to not have complimentary wifi or breakfast options. Was placed in a handicap room which meant a very small, uncomfortable shower/sink set up. Again, not the experience I wanted for the price I was paying. Front desk was very slow to answer phone and seemed to be unsure of answers to simple question
Pros (+) Location
Cons (-) The elevators are a disaster. Honestly this would cause me to pick a different hotel
Pros (+) I liked the elevator system, how the staff got the homeless folks out of the lobby, and the quick professional staff when seeking attention.
Cons (-) I didn’t like how many folks were sitting on the front step blocking the doorway. Doormen should be pushing folks along. Then get benches out front for guests to sit instead of them blocking the doorway.
Pros (+) Location was ideal. Staff were friendly.
Pros (+) Great location
Cons (-) Rooms could use some sprucing up
Cons (-) They were replacing the hotel sign and I drug across out window for the entire stay. That was the only issue.
Cons (-) The room I got was right next to the elevators. Very noisy, you can hear everything that goes on.
Pros (+) Loved the location for all sorts of entertainment and access to transport. Clean and airy rooms with a great view!
Pros (+) Everthing
Cons (-) Nothing
Location
500 Canal Street, New Orleans, LA 70130
What's nearby
- Place St. Charles261 m
- Historic New Orleans Collection0.6 km
- Saenger Theatre0.6 km
- Jackson Square0.7 km
- Bourbon Street0.8 km
- Robert E. Lee Monument1.1 km
- New Orleans Morial Convention Center1.2 km
- Caesars Superdome1.3 km
- New Orleans Mint1.4 km
- French Market1.5 km
- Frenchmen Street1.6 km
- Mardi Gras World2 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Sheraton New Orleans Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Sheraton New Orleans Hotel
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in New OrleansGood to know
Value for money | 7.7 |
|---|---|
Distance to city center | 0.2 km |
Nearest Airport | New Orleans Louis Armstrong |
Distance to airport | 18.6 km |