Value for money
Distance to city center
|New Orleans Louis Armstrong|
Distance to airport
|"Great staff and super clean rooms."||(in 71 reviews)|
|"Staff is friendly, service helpful and outstanding!"||(in 83 reviews)|
|"Great customer service and follow up!"||(in 10 reviews)|
|"Worst hotel I've ever stayed in"||(in 29 reviews)|
|"Worst hotel I've ever stayed in"||(in 28 reviews)|
|"No mini fridge or micro wave"||(in 9 reviews)|
|great location||in 246 reviews|
|nice room||in 225 reviews|
|room was not ready||in 189 reviews|
|great staff||in 185 reviews|
|nice hotel||in 116 reviews|
|great view||in 111 reviews|
|hotel staff||in 108 reviews|
|valet parking||in 76 reviews|
|night parking||in 58 reviews|
|parking fees||in 58 reviews|
|comfortable beds||in 45 reviews|
|french quarter||in 34 reviews|
|free wifi||in 24 reviews|
|fridge or microwave||in 22 reviews|
|new orleans||in 21 reviews|
|customer service||in 17 reviews|
|distance from bourbon||in 16 reviews|
|good food||in 1 review|
|need updating||in 1 review|
The elevators are a disaster. Honestly this would cause me to pick a different hotel
I liked the elevator system, how the staff got the homeless folks out of the lobby, and the quick professional staff when seeking attention.
I didn’t like how many folks were sitting on the front step blocking the doorway. Doormen should be pushing folks along. Then get benches out front for guests to sit instead of them blocking the doorway.
Location was ideal. Staff were friendly.
Rooms could use some sprucing up
They were replacing the hotel sign and I drug across out window for the entire stay. That was the only issue.
Rooms by the elevators are noisy.
The room I got was right next to the elevators. Very noisy, you can hear everything that goes on.
Great location and helpful staff
Loved the location for all sorts of entertainment and access to transport. Clean and airy rooms with a great view!
Service at it's finest
The staff was friendly and helpful. Rooms were clean when we arrived.
We asked the housekeeping to clean the bathroom one day of my stay and all she cleaned was the toilet and removed the dirty towels. She didn't touch the tub.
I didn't like the fact I had to change rooms at midnight due to there being a MOUSE in my room. I was told I'd have a $100 credit to my room and that someone would assist me in moving. Whoever came up just handed us a key to the new room and left. I wasn't assisted with a cart to move. The new room was 12 floors higher but way more spacious. I was content until the next morning I went to shower and there was pubic hair or something slapped across the back of the shower meaning no one bothered to clean the shower....it probably could have been easily removed with a wipe of a cloth but apparently that was too much effort. As I checked out I mentioned my $100 credit which I now learned went back to the hotel. The fact that it was $100 to spend within the hotel was not communicated to me and in my opinion I thought I was going to be refunded $100 from room cost. I was very unhappy with that. How would I know to use the credit before check out and when would I use it between the time I had to transfer all my stuff to another room with no help,sleep,get ready and overcome being disgusted by the shower,and checkout by noon. I would like a refund for my stay. The manager supposedly is communicating with this company since this was a third party ordeal.
Got to the front desk to check in and they told me they never received my booking info but my payment was paid in full then they told me all rooms were filled so I had to find another hotel near by but it wasn't to the quality which took 5 hours to process and wasn't compensated anything for their mishap so I will never use the Ahoma.com service again
There isn't self parking, valet only I upgraded my stay to include free Breakfast but wasn't worth it
I like the distance to bourbon street
Very dirty, very smelly (especially in the lobby), not good services. The cleaning lady arranged only one bed in a double bed room! She forgot the other one???!!! That's a Sheraton, indeed?
Very clean and welcoming.
The staff was excellent and helped us with any issues we had and followed up to make sure we were satified
It was easy access
The room temperature was warm, no matter if you adjusted the air conditioner
Was close to everything!!!!!!!! I always stay at the Sheraton when come to New Orleans!
Nothing about the hotel.....the only thing I didn't like was it rained the whole time........BUT Loved everything about the hotel
One of the most famous neighborhoods in the world, the French Quarter of New Orleans holds many spectacles for guests, new and returning alike. Centrally located in the heart of the action is the 1,110-guestroom Sheraton New Orleans, making it an excellent hub for exploring the Big Easy.
Rooms offer standard and comforting hotel amenities, including plush and luxurious beds, floor-to-ceiling windows, and views of both the city and the mighty Mississippi river. With ten different room and suite options, the Sheraton offers configurations that will suite any traveler or group. There is plenty of recreation around the hotel, including a 24-hour fitness center, outdoor pool, and a business center.
In addition to room service, the Sheraton offers multiple breakfast options, including a buffet and a simply continental option. For those looking to indulge in the local flavors, guests can also visit Roux Bistro on-site, specializing in Cajun cuisine for breakfast and lunch. Light bites and classic cocktails can be found at the Pelican Bar, perfect for unwinding.
The true gem of the hotel is its central location. Bourbon Street is just steps away from the hotel, giving guests access to incredible nightlife. Jackson Square, another top New Orleans attraction, can be found just 10 minutes away on foot. Beignets are a signature dish that visitors always want to try and some of the most famous come from Café du Monde, which is only an 11-minute walk away from the hotel.
The Sheraton is ideal for visitors looking to explore the heart of vibrant New Orleans and experience the culture of this Southern city.
based on 1,391 reviews
Value for money
Policies vary by room type and provider.
Sheraton New Orleans Hotel is located at 500 Canal Street in Central Business District, 0.2 km from the center of New Orleans. Audubon Butterfly Garden and Insectarium is the closest landmark to Sheraton New Orleans Hotel.
Check-in time is 16:00 and check-out time is 11:00 at Sheraton New Orleans Hotel.
No, Sheraton New Orleans Hotel does not offer free Wi-Fi.
No, Sheraton New Orleans Hotel does not offer free parking.
No, Sheraton New Orleans Hotel does not offer free airport shuttle service.
Sheraton New Orleans Hotel is 18.6 km from New Orleans Louis Armstrong. Sheraton New Orleans Hotel is 108.4 km from Gulfport Biloxi Regional.
Yes, Sheraton New Orleans Hotel is a pet-friendly hotel.
Yes, Sheraton New Orleans Hotel has a pool onsite.