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|"Great staff, great bathroom."||(in 112 reviews)|
|"Location great with friendly staff."||(in 110 reviews)|
|"Short walking to everything!"||(in 9 reviews)|
|"Will never book this hotel again."||(in 24 reviews)|
|"Pillows and parking not free"||(in 39 reviews)|
|"Small window to an office building."||(in 5 reviews)|
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Needs to be more clear about parking. Is there a valet stand? Do we leave everything with the desk? Wasn’t clear on arrival.
Great location, poor customer service
The hotel is in a great location. It is a short walk from Elgin Street and Bank Street, where there are great shops and restaurants. Very convenient.
When we arrived, there was no power in the hotel. Of course this is not their fault, but we weren't even informed by the concierge when checking in, it was the teenage doorman who told us that there was no power. Not a great first impression. When they checked us in, they sent us to an occupied room which was absolutely mortifying. The next morning we woke up and noticed that there was a blood stain on the top sheet.. that was not from my partner or I. We immediately called and asked for the sheets to be changed, and informed them we were heading out for the rest of the day. When we returned back to the hotel hours later, the sheets had not been changed. Totally disgusting. The next morning my partner decided to stay in Ottawa one extra day, and wanted to stay in the room an extra night (it was close to everything and his stuff was already there). When we went downstairs to pay the extra charge, they took an ADDITIONAL deposit. Totally ridiculous as they still had a deposit from the first two nights. Definitely would not stay here again! The location was great but there were far too many issues.
I liked the Hotel, loved that there were glasses and not plastic cups in the room and bathroom
Staff were very friendly. Room was clean and comfortable.
A little worn
Glass of wine in the evening was nice.
Lack of curtain or window screen. Only a blackout shade was available so either your window was open for two very close buildings to peer into or your room was dark. Also the hotel was a little worn and the carpet needed a shampoo.
Situated a short stroll from Laurier Bus Station, Arc The Hotel provides guests with a convenient base when in Ottawa. It is located a brief stroll from National War Memorial, Peace Tower and Parliament Hill.
Those staying at the hotel are welcome to benefit from the relaxation facilities, which include a beauty centre. Amenities include facial and body treatments, plus a 24-hour business centre and valet parking.
The rooms at Arc The Hotel have a CD player and movies-on-demand.
Those preferring to eat at the hotel can dine at the on-site restaurant, open for breakfast, lunch and dinner. Each evening, guests can wind down in the comfortable lounge bar. A selection of eating options are also found in the surrounding area.
Arc The Hotel is located in the City's well-known shopping area. It is easily accessible on foot from Mackenzie King Station.
based on 1,051 reviews
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Most Popular Landmarks
- National War Memorial 0.4 km
- Parliament Hill 0.5 km
- Peace Tower 0.5 km
- Shaw Centre 0.6 km
- Bytown Museum 0.6 km
- Supreme Court of Canada 0.7 km