Park City resorts

Cons: Called before making our reservation online through Kayak to make sure we would still receive the military discount, whoever I spoke to assured me we would. Upon check in, the manager told me this was not possible and said we could get a discount next time (thanks?). We also had a room with a seemingly broken thermostat. The entire night it would not go below 77-78 degrees no matter how low we turned it. None of us got a good night sleep because of it. I advised the woman at the counter upon check out and she said sorry and the would check on it for the next guest. Super disappointed... Otherwise our room was very clean and nice. Customer service was disappointing...

Cons: The room was tight to move around in. The a/c unit made a loud thump every time it shut off which was like every 5-10 min, all night. Kept us awake!

Cons: Small workout room/pool area

Cons: That we only chose to stay 1 night. The TV in the room was a little too small to see from the bed.

Cons: Room feels a bit cramped

Cons: We were advised to talk to a woman across from the check in counter to get info about coupons and activities. When we went to talk to her she said abruptly “ I can’t talk to you right now”. We didn’t go back.

Cons: Some furnishings from the most recent renovation are not very practical (20+ lbs metal dining room chairs, white couch in main seating area already showing wear, very noisy casters under the ottoman). Activities schedule is only available on paper upon arrival. Making these available online (via Facebook page, for example) would allow guests to incorporate resort activities into their schedules more easily. Activity room (The Mine) was not always unlocked during scheduled open times.

Cons: The bathrooms are very outdated, but clean. The bedroom furniture was very worn down, but clean and functional. The whole place could use a fresh coat of paint. The heating/cooling system struggled. There seemed to be lots of popping pipe sounds, loud bathroom exhaust fans, and general rattles, but we never heard TVs or neighbor's voices.

Cons: I'm used to hotels coming in and cleaning, so after I came in after the second day I was surprised to find that they hadn't come in to clean.

Cons: Could be difficult to find parking at times.

Cons: The heat didn’t work and the hotel didn’t offer any alternatives, compensation, or sympathy.

Cons: First room they sent us into wasn't clean. Second room they put us in someone was already in there! Didn't comp anything or upgrade anything. Tried to get our money back for second night at noon and they wouldn't give us our money back. We will never stay there again.

Cons: Service (a lot of service failures), furniture a bit tired

Cons: Horrible service

Cons: This is not an acutal hotel, it is a time share run by a management company. It does not have the same services as a hotel, the staff is mostly not helpful even rude, the house keeping never on time, the rooms not well-kept. There is not a nice place with good options near by or in the resot to have a breakfast. It is overwhelming big, loud and overcrowded. It is dominated by families with kids, it has three pools , one noisier and more impersonal than the other. The check in is at 4.0 ( do not count on anything sooner) where as the check out is at 10 ( they have an attitude if you ask for a late check out , the latest is at 11.0 with lots of attitude). The housekeeping did not clean my room till 4.0 PM the first day, the main door was stuck and the engineering did not show up for half an hour and after ten phone calls. Worst of all , the last night the alarms went off seven times , starting at 11.0 PM, no one came to our floor to calm the situation, we kept calling the reception which of course was busy. The last alarm lasted more than 20 minutes. There was not even an apology the next day before I complained, and when i told them why no one even came up to our floor to calm the situation down, the answer was that for resort with more than 600 unites, there was only one security guard and one person at the front desk. Does any one out there thinks this is acceptable for a large resort ? I will never come back again. The manager promised to return my money for at least one night, for the night we could not even sleep , let alone shaken, as of now nothing. If you have extramoney to throw out and be disrespected and aggrevated and not even get a proper sleep, you have to choose this resort. Of course , the next day, those of us who were paying customer were very upset ( not the time share people). In any other industruy, with this degree of misservice, we would have been at least compensated for our loss. Not even a sincere apology , not even a coupon for a coffee. There was no acknowledgment of the disturbing night the " Elk Lodge side" had the next day, one of the front desk people was even rude to me before he referred me to " justin " the manager. I was very unhappy staying there, spending a lot of money for being aggrevated. Could not ski or function the next day after that, after waking up over and over again by the alarms, no energy was left in me to be productive the next day. Just complained to the manager ( no result as of now) and get out of there.

Cons: Bring a tool kit. Awoken two nights to chirping smoke detectors, then again the next afternoon. Broken ceiling fan and light, loose toilet seat that wouldn't stay up, loose toilet handle, missing hair dryer, door incorrectly keyed at check in. Two requests for a manager call that went unresponsive.

Cons: Nothing!

Cons: Small cramped rooms. No bathtub in room. Difficult to find your way around the hotel. Extra $30 resort fee.

Cons: Worst. Service. Ever.

Cons: nice hotel, just not very well run. It has so much potential though.

Cons: nothing, would go back

Cons: Very hard to find the facilities in the hotel, the floor plan in the room wasn't great, the queen sleeper sofa took too much room, making very uncomfortable to walk around , the king bed was very noisy, the queen sleep sofa was very uncomfortable. The facilities were hard to find , the room was very far from everything , very inconvenient overall. Terrible experience

Cons: Bed could have been more comfortable.

Cons: room was not ready until 2 and a half hours AFTER checkin time Staff wanted to sell me a time share and made me sit through a 10 minute shpeil when I wanted to go to my room after being delayed over two hours because my room wasn't ready when I arrived after a long journey. Staff was more interested in selling amenities and time shares than my comfort and enjoyment. Place was way too big and there were families with small children running around mixed in with adult couples like we are. Parking lot is a long walk from the rooms in the building we were in. place was under construction but we were not informed until we arrived for a pre-paid room.