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Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."

Pros: "Awesome service, comfy business cabin!"
Cons: "Boarding in Istanbul and Tel Aviv was chaotic, no business class boarding. Checking laptop in Istanbul was inconvenient. Lounge Istanbul was awesome however way too crowded to fully take advantage of it. Also should control people and what they takfor food. The lines were long and people would literally pile their plates with massive amounts of food, take it to their seat then leave it. Fix the lockers and add more, they are a wonderful asset but I was not able to take advantage of. Consider limiting access to manage crowds."

Pros: "Great service and polite staff."
Cons: "Didn't make any announcements as the time was getting closer to board. Passengers had to hover around counter and strain to hear. It all worked out well, though!"

Cons: "Wish they used a large plane like the Istanbul to MIA one."

Cons: "poor to non existence service in economy class. all crew up front with zero crew In back."

Pros: "Excellent customer service"

Pros: "They shipped my dog from Tel Aviv perfectly. No problems."
Cons: "The laptops and Ipads are removed from the cabin"

Cons: "Flight staff very pleasant and accommodating. Have always found "foreign"airlines have always been very good I will not fly domestic airlines out of the country Bad unpleasant experiences"

Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."

Pros: "The seats were roomy. Turkish gives you lots of amenities for a comfortable flight. The food is a hot meal."

Pros: "The crew in the flight is amazing! Very attentive"
Cons: "The Tel Aviv airport check in is a nightmare!! We were there 3 hours ahead of our flight and the line would not move. Finally made it to the front 20 min before our flight!!! The people in the check in bags did not care if we missed our flight, was very rude and sloooooowwww!!! I have been to many airports and this is by far the worst! I had to run to my gate and ran into another check where they let me pass bc my flight was about to close! Made it 2 minutes before the bus left! Nightmare!!!"

Pros: "Quick in Check In."
Cons: "Horrible customer service."

Pros: "Very nice crew"

Pros: "The staff are all very professional and nice."

Pros: "הכל"
Cons: "שום דבר"

Pros: "The flight crew were exceptionally nice and the food was the best I have had on any airline."
Cons: "The flight was delayed without any explanation and I was worried about making my connection in Istanbul."

Pros: "Crew was nice and courteous."
Cons: "I'm 2.05m tall, and had no leg room or an exit seat. These seats should be saved for these specific occassions, which made the flight uncomfortable."

Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"

Pros: "outstanding service, flight attendants are superb"

Cons: "No entertainment."

Pros: "amazing !!!"

Cons: "Sits are uncomfortable and very tight compare to other delta for example also the food quality is poor, the quality and ingredients are cheap."

Pros: "The flight attendants are very kind unlike the one with United airlines."

Cons: "Too bad there's no entertainment options, or even wifi, on these relatively short flights."

Pros: "Crew was top notch , food was great, loved the hot towels you get to freshen ourselves with, crew friendly and very patient. Loved that flight wasn't full and the three of us could spread out and be as comfy as possible."
Cons: "Very late 1.5 hours leaving JFK on way to Istanbul causing us to miss our connecting flight to Tel Aviv. Arriving almost 2.5 later in the evening."

Pros: "Things that I liked I expected - we take it for granted: crew must be polite, boarding - efficient, leg room is normal."
Cons: "Even in business class leg room is not ample, aircraft seems to be quite old, inside is well scoffed and scratched, my foot rest couldn't be raised or extended, no personal ventilation, temperature is interchangeably too hot or too cold, movie choice is far from awesome"

Pros: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Cons: "Seats a bit narrow"

Pros: "Crew was solicitous and cordial. Movie choice had too many that seemed like they would have guns. I did find a couple of films to my liking, however."

Pros: "Very nice service"

Cons: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."

Pros: "The service was good"
Cons: "Didn't like the airplane. Bit old. Too long till boarding."

Pros: "good job rushing us to the correct gate"
Cons: "late"

Pros: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
Cons: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"

Pros: "Great service and the aircraft was clean and comfortable"

Pros: "Liked the strong team from the Captain's handling of plane to the cabin crew service and food."
Cons: "Confusion in Istanbul about connecting flights due to Turkish time change."

Pros: "Your airline is wonderful and I hope that you always keep to the same high standards you have set for yourselves. I look forward to flying with you again soon, Robin Lerner"

Pros: "Good service"
Cons: "They need better movies and music"

Pros: "Movies crew"
Cons: "All was good"

Pros: "The people and service and food were all excellent. My only problem was missing the connecting flight. See comments on the right."
Cons: "The flight was late in leaving, so I missed my connecting flight and had to stay overnight in Instanbul. It would have been nice if they were more organized and could have postponed the flight, or made arrangements for those who were on a connecting flight to be driven over there quickly."

Pros: "Crew and food were quite good"
Cons: "Leg room was quite tight on plane the carry on bag limit was too restrictive at 8kg"

Pros: "The price of my ticket to Israel from San Francisco was a steal. The crew, the service, the cleanliness are beyond anything I could have wished for."
Cons: "The food was not good, which surprised me because on my last flight with T.A., the food was absolutely delicious, the best plane food I had ever had. The T.V. In two different seats were not working. But the crew obliged until I found one that worked."

Pros: "The food is always good!"
Cons: "Thry promide Wifi but it didnt work Touch screens- the touch works really bad"

Pros: "crew,food seats,"

Pros: "The crew and food were good"
Cons: "Overall a bad experience both ways: Flight from TLV was cancelled. 48 h delay. Seats lost. Handling by both the ground crew in TLV and the Turkish Airlines customer service was poor. Plane in TLV parked in Terminal 1 but boarding was in terminal 3. A long bus ride was needed to reach plane. Connection in Istanbul is bad. Lines were long and not orderly. Bad experience overall. Flight out of Istanbul was late. The reading light did not work. The crew was very nice and service was good. Again, luggage did not arrive. This time 2 out of 2 pieces. One piece arrived a day later the second took more than 48 h."

Pros: "The airline didn't let me go on the flight and I had to buy another flight with a different airline. I am asking for a refund. Please contact me Regards Dotan"

Pros: "The hospitality"

Pros: "I liked the service. And I also enjoyed the food."

Pros: "The food was gourmet and delicious. The on line entertainment system worked flawlessly. 10/10 would fly again."

Cons: "It was long bat ok"

Pros: "Plane and cree"
Cons: "Terrible breakfast if u want to call it thst"

Pros: "Staff friendly & made sure that everyone on the plane was aware of someone with a peanut allergy so no peanuts were to be eaten. Ground staff worked hard to get us rebooked & on our way as our first flight was so late that we missed our connection. So glad to finally see a charging port as our long haul flight didn't have them."
Cons: "Not the crews fault but this was the slowest disembarking process on a plane that I have ever seen. Hard to get comfortable in the seat. Not able to sit with husband as it was a rebooked flight & the flight was full."

Pros: "I was upgraded to First at the gate. The crew was very professional and friendly. Food mini-minimal, but OK."
Cons: "On this A320 craft, old style, the First class seats are a joke. I had seat 2B. The pitch is apparently less than in the Comfort+ rows. The passengers in 1A and 1B started reclining even before departure, and during the whole flight. For me and my neighbor, with that seat on our chest, it was impossible to reach down to the seat-back pocket, not to mention to the bag stowed under the seat in front. To get out of the seat, I almost could not get my legs through the 5-in. interval between the back of the front seat and the irremovable armrest. I shook the passenger sleeping in 1B rather violently a couple times. The lady in seat 2B apologized, but she had to climb and put her feet on my seat to get out of hers, there was really no other way. Delta needs to address this ridiculous situation of their First Class seats urgently."

Pros: "Mostly everything was ok"
Cons: "Delay in taking off was probably the only issue."

Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."

Cons: "I accidentally left a coat at my seat because the flight was late. And I was one of the last passengers off the plane. I returned within 10 minutes to the gate, but the gate agent was unable to find the coat. It was obvious that one of the cleaning crew took it and I will never see it again. The gate agent responded with a casual, sorry, as if this happens all the time. So much for the integrity of Delta employees."

Pros: "I definitely like the variety of entertainment that was given throughout the flight."
Cons: "The flight attendant was so rude to others including myself. I'm not one to be to needy but when i was about to ask the lady if I can switch seats to the fair back where there was two empty seats she gladly let the other person but not me. She said no that if I wanted to sit back I needed to set with the other person. Our flight was from NYC to PR 5hour long and in between those hours she let a couple sit together on the other empty rows while I was feeling supper sick. Other passengers notice and had told me that they felt sorry for me. I was Embarressed. I was debating on venting on Twitter just yet and also on this review because what difference does it make. What matters the most is that we all got to our destination safely."

Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."

Pros: "the Ground team from Israel to New York was amazing and very helpful."

Cons: "Waiting in plane for two hour, it got hot and stuff cuz they had to turn of air to defrost plane and was thirsty."

Cons: "Must have been an older Delta jet. It had no entertainment. The wifi was poor."

Pros: "N/a"
Cons: "N/a"

Pros: "The only thing that helped was that the flight attendant asked people to sit down if they did not need to make a connection."
Cons: "We arrived too late. The next flight was already boarding."

Pros: "They got us there."
Cons: "They changed my husband's seat. The plane was old with my knees touching the seat in front of me. The plane was way too hot. The little antique tv screen was not useful for watching The Martian movie."

Pros: "The flight got us from LAX to SLC"
Cons: "I bought my ticket in October, checked in yesterday and when I got to my gate was told I didn't have an assigned seat!!? This was totally unacceptable, I was told I didn't select a seat on the seat selection screen and that I was now on standby. I specifically remember the seat selection screen being extremely misleading and thought that I had selected seats when in fact I didn't according to Delta. Maybe instead of focusing your website on getting customers to upgrade their seats you should focus on getting them a seat first. Secondly make sure tickets can't be purchased unless a seat is assigned first. Who would want to buy standby tickets 3 months in advance? I'm guessing not many people."

Pros: "Flight was as expected"
Cons: "Unruly Kids in the plane"

Pros: "Good flight, on time, uneventful. The best kind"
Cons: "No free beer :)"

Cons: "lost mom's glasses"

Pros: "We arrived safely"
Cons: "See above... comments are primarily for Atlanta to Salt Lake portion of trip. I'll try to avoid a 757-200 in the future, since (as you know) there is absolutely minimum legroom."

Pros: "I flew United from Anchorage to Ft. Myers, FL, and I will NEVER fly United again. Delta crew is friendly and helpful, more leg room, more comfortable seats!"
Cons: "I didn't like that this was my longest flight of 3 heading to Anchorage (13 hrs total for the trip home) and we were on one of the smallest planes in their fleet, ridiculous. The overhead bins were too small to fit my carry-on. The seats were 2, aisle, 2. Very cramped. No entertainment available, no monitors even on the plane. For over 3 hr flights it should be a more comfortable, bigger plane and definitely have free entertainment, especially considering we pay extra for baggage these days. It's like anymore, airlines try to nickel and dime u to death, before you know it your $250 flight is now close to $350... (I bought all one way flights) Also, I'm not sure if flight attendants check the bathrooms, but all of my delta flights the bathrooms were tiny and there was urine all over the floor. This flight in particular, the bathroom smelled worse than half outhouses I've used in Alaska."

Pros: "Staff at the podium kept everyone updated. I was given a free glass of wine."
Cons: "Our plane was delayed coming in to Santa Ana. I had to reschedule my flight from SLC to my final destination because my flight going into SLC from Santa Ana was scheduled to be extremely late. It was a disaster!"

Pros: "The flights back to anchorage were much better than the flights out of anchorage. They were on time and everyone was very helpful."

Pros: "Flight was mostly comfortable, on schedule and crew was excellent."
Cons: "My seat would not recline, and the viewing screen was not very touch sensitive so it was extremely frustrating to select movies or music."

Pros: "Traveling back from Thanksgiving on the Sunday after. Boarding was smooth and we even ended up getting in 30 minutes early."
Cons: "Need to expand their WiFi entertainment to more devices (not supported on Microsoft Surface Pro 3 or Android phones) and also not shut off the Wifi below 10,000 feet. Southwest supports pretty much every device and you can watch TV gate to gate, get with the program Delta!"

Pros: "The fight was good, on time. Delta reps gave me an aisle seat so I could stretch out my leg with the injured knee. No one sat in the middle seat next to me so I had more arm room."
Cons: "There was a man seated right behind me who talked non-stop to a woman next to him. It was obvious that she did not know him, but he continued to tell her about personal issues in his life. He spoke for four hours without a minute of silence! Several of us seated near him were clearly uncomfortable. I put my iPod earphones for about an hour for a break, but could still hear him. I know that it's no fault of Delta, but it made for a weary flight."

Pros: "The teeny bag of free pretzels"
Cons: "Very bumpy flight. No movie"

Pros: "Quick service and very helpful at the Pocatello airport check-in. I'm not a fan of flying especially take off & landing; I must say this was the smoothest flight I have had in quite some time."

Pros: "Love the free booze. Staff was great. Lots of movie options."

Pros: "I fly several times a year. I usually fly Southwest, I've never been happy with my experience with them. Delta has great customer service that makes me feel that I"m important to them. The flight attendants are very friendly, helpful, and genuine. It"s a nice added touch when the pilot stands there and greets the passangers. If I have a choice, I will never fly with any other airlines."

Pros: "The staff was courteous even after a long night"
Cons: "Very little detail on further travel arrangments were provided"

Pros: "Everything was good about our flyet, the crew, the ride."
Cons: "We had two delays before departure, we had family waiting in salt lake for us for hours."

Pros: "Great service"

Pros: "Flight attendants where very friendly and kind"

Pros: "The people on my flights were very interacting with each other. The crew members were also very well spoken and had a good sense of humor. That was not anything that I did not like."
Cons: "I did not have any complaints. Everything was perfect and on time."

Pros: "Fast boarding. Great service and FREE CARRY ON thanks for that cause other airlines charge and it's annoying. Delta app"
Cons: "Long lines to pass securety but that's not deltas falt that's securety for only having one lane open"

Pros: "Friendly staff"

Cons: "They changed my flight 3 times and they put a baggage on a different flight."

Pros: "Great, funny safety video"

Pros: "Everything was terrible"

Pros: "The staff was awesome!"
Cons: "The small plane."

Cons: "Had to go to four, yes four people for them to figure out how to get our lap child on our boarding pass. Very frustrating and 20 minutes of our life I'll never get back. Plane was old small and dirty. Delta gets a D for today"

Pros: "Great flight great attendents"

Pros: "Flights boarded on time and left in time. The flights were nice, the landings were both smooth."

Pros: "The flight staff was A+ and should receive the highest commendation. I would gladly fly again on any flight they were working on."

Pros: "The service was short and didn't bother you"
Cons: "Flights were delayed. Chaotic boarding. I'll stick to virgin."

Pros: "Not much"

Cons: "Idaho is to awesome to complain."

Cons: "I didnt like the fact that i had to call for assistance at the kiask twice and someone from another airline knocked on the door behind the counter after 20 min of waiting finally someone was found. By that time i was unable to check in and missed my flight."

Pros: "Courteous and kind crew that was able to make a personal connection with me. Really nice after traveling for 24 hours."
Cons: "The seats are just so small for my 6'4" frame. Too narrow and seat pitch is too small."

Pros: "Very easy to check in baggage and flight was comfortable and staff were pleasant."
Cons: "I had to check in my hand luggage at gate. Having to collect it after the late take off at O'Hare whoch caused the flight to be delayed meant that I had less than 20 minutes to rush to another end of Salt Lake City airport to catch my connecting flight."

Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"

Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"

Cons: "The flight was cancelled and had to be rerouted on United Airlines."

Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pros: "The service"
Cons: "The seats"

Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"

Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Pros: "Crew was great, very nice"
Cons: "Not enough legroom"

Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Pros: "Good service onboard, good food. On time."

Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Pros: "Very friendly and helpful personnel."

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Pros: "Everything. Staff incredible."

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"

Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."

Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."

Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Pros: "captain was great."

Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."

Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Cons: "sardines!"

Pros: "It was very comfortable"
Cons: "The crew was great"

Pros: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Cons: "Only 1 drinks round on a 3h flight."

Cons: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"

Pros: "The long flight"
Cons: "The long flits"

Cons: "Me quede un dia completo en Panama en el aeropuerto."

Pros: "The crew was very nice i felt safe during the flight the sit had enough space the pilot kept apologzing for 15 minute lale took responsible for somthing he wasnt need to"

Pros: "Nice short flight, everything was on time"
Cons: "I went from TXL to AMS. There is *nothing* to do in the TXL airprot :-|"

Pros: "food very good."
Cons: "there wasn't so many movies in italian."

Pros: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."

Pros: "Very accommodating with my seating requests; very kind staff and nice new plane"
Cons: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"

Pros: "The food was good, staff was pleasant"
Cons: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."

Pros: "Very friendly flight attendants. Great food!"

Pros: "Food good Choice of movies pretty good"
Cons: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"

Cons: "AIr Canada lost my luggage and the return flight was late"

Cons: "Flight was delayed"

Pros: "My flight to Toronto arrived late which meant there would be no way for me to catch my connecting flight to North Carolina. An Airline rep was already waiting for me out of the terminal, with tickets for a new flight the next morning, a ticket for one night at one of the airport hotels(dinner included) and meal vouchers for the airport. This would have never happened with any US based airline."

Cons: "Air Canada stopped flying to SLC while we we're on our trip. so it made the connections to other flights after getting to Toronto (from Amsterdam) really tricky and tight on time. While on the flight from Amsterdam, things were great, but that stress of being rerouted was not great..."

Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."

Pros: "The service was very good and the flight felt safe and smooth."
Cons: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."

Cons: "The movie selection was limited. The stewardess were not very friendly and were hard to hear,"

Cons: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"

Cons: "Twice now Air Canada has changed flight itineraries into SLC, this time by one day, making a 26 hour layover in Toronto and another time a 48 hour layover by changing the flight by two days."

Cons: "Not on time. I missed my connecting flight"

Cons: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."

Cons: "I did not like aircanada changed my sit without asking me.I did not like delays."

Pros: "Everything was amazing! On time and nice flight!"
Cons: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"

Pros: "Food need to improve it's no taste and stank of meat"

Pros: "Boarding and crew were very good."
Cons: "Air Canada Legs were excellent, but Rouge Sucks!"

Pros: "Staff was super nice to my surprise."
Cons: "Flight was late."

Pros: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."

Pros: "always has extra seats available."
Cons: "A lot of families with kids, dirty lavatory due to low passenger profile. Rude flight attendant while having seated before take off. Dirty Boarding area. Poor food quality."

Pros: "The person next to me was moved...so I had the whole row to myself. It was comfortable!"
Cons: "No food was served other than snacks for purchase."

Cons: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."

Cons: "My boyfriend and I were flying from Toronto to Salt Lake City, we didn't pay for assigned seating (because who really wants to dish out extra money for something as silly as that?) and thought that it just meant that we still had seats on the plane and they just might not be next to each other which was fine. We did online check in and having our tickets sent to our phones (his worked fine and mine never came through, yes, we triple checked to make sure my phone number and everything was correct). Both of our tickets ended up saying the seat was GTE so when we got to the terminal (two hours early) the moment an employee was behind the counter we went up to talk to them and they said that we would get a seat on the flight and that it wouldn't be a problem at all for us to sit together. Right before they start boarding an announcement is made that the flight was overbooked (by 8 people!) and they were asking if anyone would be willing to give up their seat and receive compensation (no one would). So, all 8 of us had to go up to the same snarky man who had told us that we WOULD be getting seats and have him explain to us that the next flight isn't until tomorrow and we had to go to the Air Canada customer service desk to get the flight plan figured out. We had to wait 2 hours in line just to talk to someone who tried to make Air Canada out to be the victims (how dare we not want to pay $40 for a seat and because of our frugality poor Air Canada now has to compensate us for the inconvenience AND get us new plane tickets, we should feel so bad for them because they are now losing money). We had to wait for about 40 minutes with this lady because she was either new or not competent enough to figure out how to get us new tickets with Delta (guess why Delta? because Air Canada had already overbooked the flight out for the next day too! Looks like they'll be losing some more money). Oh yeah, she also scolded my boyfriend for having his plane ticket on his phone, because it inconvienenced her. That lady finally left and we finally got help from someone who actually knows what decent customer service is (shout out to Michelle Khan at Air Canada). She was really nice and understanding and was actually able to go through the process of getting us tickets and in a timely manner. She explained that while it is a complete joke, by law flights are allowed to overbook their flights by up to 10% of seats available on the flight. We could understand overbooking by a couple, but really, 8? Never fly with Air Canada."

Pros: "May eventually get home."
Cons: "Damn Turkey political instability!"

Pros: "I loved the 787 with the mood lighting and humidified air. The flight attendants were very nice and attentive. I loved the warm towels after take off and before landing!!!"
Cons: "I had a 4 hour layover in Toronto. Could have done with a much shorter layover. A Dr. Pepper as a soda selection would be nice but not essential."

Pros: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
Cons: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."

Pros: "The crew was nice and friendly"
Cons: "The seats are too tight"

Pros: "The crew was polite and friendly."
Cons: "The food was not good"

Cons: "Having to pay for changing return date. You should have an open ticket option for extended stays"

Pros: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
Cons: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."

Pros: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"

Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."

Cons: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."

Pros: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
Cons: "I honestly can't say anything negative about this experience!"

Pros: "Would defently will choose AC again"

Pros: "Everything the Dteamliner experiance"

Pros: "The bulkhead seats were a Godsend and worth every penny. The new 787 is great!"
Cons: "The aircraft bathrooms smelled really bad and were in poor condition early in the flight. Galley and midflight snacks were poor."

Pros: "Amazing aircraft, awesome personal entertainment systems, excellent service, and safe and timely flights. The food wasn't amazing but airplane food rarely is. It was however abundant. Which helps with the 12 hour flight!"
Cons: "Bathrooms could have been kept considerably cleaner, Air Canada should learn how they can provide gluten-free meals for customers with Celiac disease."

Pros: "liked the food"
Cons: "all was fine"

Pros: "Same as above"
Cons: "Same as above"

Pros: "Plane was comfortable and good entertainment"
Cons: "Food was some of the worst airline food I've had. Over baked chicken, stinky fish, and old vegetables"

Pros: "The plane, the service, the comfort, simply the best and on time"

Pros: "Everyone was very accomodating. Didn't feel like just another number and another passenger."

Pros: "The planes were roomy and comfortable and the flight was smooth"
Cons: "On my flight from toronto to chicago the crew was horrible. They were inconsiderate when i needed my musical intstrument to be taken care of and treated me poorly."

Pros: "The crew was kind and very responsive. There was always somebody serving water and snacks. Food was very good. Boarding very efficient and fast."
Cons: "Didn't like going through passport control and security line: it was inefficient, slow and unnecessary headache for people passing Canada in transit only. I know it's not Air Canada problem, but still this is a big inconvenience. Another problem I encountered is - lost luggage. For 4 days my luggage was missing and there was nobody I could talk to: no phone number or email given online to address such problems."

Pros: "Flight there was excellent crew was very pleasent"
Cons: "Our reserved isle seats were randomly changed to two midddle seats in two different rows even though we were one reservation My husband has trouble with his knees and is under medical care. No extra legroom seats available. our luggage wasnt designated to go all the way to Newark so we had problems with boarding passes coming into U.S. It took so long to clear up problem we Almost missed our flight"

Pros: "I liked the smaller plane with only 2 seats per row. New plane. Wifi option instead of in flight entertainment -once you download an app. I didn't use food or entertainment. Good flight -operated by United."

Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."

Pros: "Instead of just giving a cup of the beverage of choice, they gave us the whole can. I liked the snack they handed out much better than the pretzels on the trip out. The wheelchair assistance was wonderful."
Cons: "You ask us to rate the entertainment, but there isn't a n/a box and there really isn't any unless you use an electronic device."

Pros: "everything is perfect"
Cons: "i wish i have something to say"

Pros: "I liked the movies,they have many movies and I can choice"
Cons: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."

Cons: "The crabbiest crew I've ever encountered - they even barked at each other."

Cons: "Rude staff"

Pros: "the staff was extremely pleasant, and so nice. the flight was ok"
Cons: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."

Cons: "Not enough good movies"

Pros: "Cute nice attendant."
Cons: "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."

Cons: "No entertainment and no where to plug in my phone."

Cons: "The whole trip was a nightmare and to top it all off, THEY LOST MY LUGGAGE!!!"

Cons: "Seat room was terrible, ridiculous."

Pros: "Everything was great"

Cons: "Customer service at united sucks like always. Hlped remind me why I fly SW or Delta."

Pros: "Love the stroop waffles."
Cons: "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."

Cons: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."

Cons: "My seat doesn't recline, on top of being as comfortable as a rock. Passenger in front of my threw their garbage everywhere"

Pros: "I liked the mobile app and everyone was friendly. I ended up being frisked by tsa, but they were just doing their job so whatever."

Pros: "punctuality, crew"
Cons: "seats on EMB175 are just not meant for flights longer than an hour. Absolutely no low back support on a firm seat flat as a 2x4 makes for a miserable experience, particularly after a previous intercontinental flight."

Pros: "Got ya there safely crew was kind and professional gave a beverage and snack with the flight even though it was short flight it's a nice distraction."
Cons: "Flights just aren't too comfortable when your crammed in there a bit. It's nice to save time but yeah I do want to avoid flying whenever possible I've decided by many experiences through out years but yeah there was nothing really negative about this flight in comparison to others I just think flying in general had gotten too uncomfortable and unpleasant."

Pros: "They were always very attentive to let you know about gate changes or seat changes. Which to me personally is very important. I have had very bad experiences with other airlines in the past because they did not communicate properly their gate change and I missed my flight and missed events I was flying for. Excellent job to United for communicating gate changes very well! They did not break any of my luggage and the seats were fairly comfortable. The employees were also very attentive and willing to answer any questions."
Cons: "It was a bit confusing gate wise. I did have to ask an employee what was going on but they cleared up the confusion pretty quick. I flew on a jet verses a regular plane, and it was very loud. I had my movie turned up all the way with headphones and I still could barely hear it. It wasn't the fact that I couldn't hear my movie but in general it just hurt my ears. I was sitting towards the back of the jet though so I'm assuming if I was closer to the front it wouldn't have been as bad? Overall it was still a great experience"

Pros: "Very good"

Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "N/A"

Pros: "This plane had nice seats with comfortable room!"

Pros: "Na"
Cons: "Na"

Cons: "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."

Pros: "Everything. Great easy flight"

Pros: "Safety"
Cons: "Wish the problem with plane could have been detected before we were on the plane."

Pros: "Crew were very caring. Got me a aisle seat when I asked. Flight came through as promised."

Pros: "So please tell me how it is you publish on your reader board need to park time and then you leave before that without indicating it to anyone"

Pros: "Although the flight was delayed and the passengers were not happy, the crew were patient and helpful during boarding and flight."
Cons: "The constant delays, gate changes and late departure of the flight."

Cons: "Flight was originally cancelled then it got delayed an hour the next day because of a catering truck not being there on time.. Freaking joke"

Cons: "The plane was an hour late! I was sitting with twins ten months old who screamed the entire trip!!! Having children I totally understand but the flight attendants acted like it made them angry instead of helping!!! I have flown United several times this year and there were problems on every flight! Lots of complaints!"

Pros: "This return trip had acceptable room in Coach. All on time, etc., and personable crew. The prior Arrival United plane room is unacceptable. I am a small person too!"

Pros: "The crew was great. The food was good. The flight was prompt. Overall the flight was pretty good. it wasn't so cold and cramped the flight would've been perfect."

Cons: "My flight was cancelled with no free hotel room for the night and my bags got lost until the day after I landed"

Pros: "Paging our names for final boarding Friendly staff Offered my wheelchair since I was using crutches"
Cons: "None"

Pros: "The quality of food has really improved."
Cons: "Internet - didn't work. Dirty lavatories. Broken seat Nasty uncaring flight attendants Entertainment system - inferior."

Pros: "Very nice crew"

Cons: "I was in the very last row of seats toward the tail of the plane. It was also the aisle seat. It is in part of the isle and does not recline at all. It was uncomfortable."

Cons: "The layover wasn't enough time, especially since the weather was bad. The plane from Wichita to Denver came in late which made us late. Didn't appreciate sprinting with my luggage through the Denver airport"

Cons: "Didn't get to board this flight. Sat 14 hours with no compensation for my time. Laying on a cement floor! The people at the counter in Chicago were rude and not helpful"

Pros: "The crew, the food and the flight was pleasant. Very comfortable i will fly united again and we reached our destination earlier than scheduled."

Pros: "We arrived on time."
Cons: "My check in bag weighed 64 pounds because I was taking decorations for my wedding with me. I understand charging a fee for an overweight bag but $100 is astronomical. I wish I would have known I could have just split the weight into two bags for cheaper. We arrived to the gate and looked on our ticket to see what group number we were in only to find out we hadn't received a seat number. It became clear to me that they didn't assign us a seat because they were hoping a cheaper one would become available so they didn't have to give us economy plus seating. It's not a good feeling to arrive to a gate and not be sure you're on a flight you paid for!"

Pros: "Seats too small. Entertainment selection poor."
Cons: "Typical complaint, I'm sure. The seats are way too small and uncomfortable. Movie/tv selection was poor. Delta had a much better selection. Even us airways/American has a better selection. Since the seats are so small and uncomfortable, it would be nice to have a decent movie to watch and try to zone out for the long flight. I doubt I'll fly United overseas again. I guess you get what you pay for...no frills. Crew was very nice."

Cons: "Krista"

Pros: "I like the fact that pilot tried to make up time since we left so late."
Cons: "I didn't like boarding a half hour late and sitting in plane for twenty minutes before we took off and didn't like showing up to salt lake thirty min late my ride had to drive around airport for a half hour waiting for me."

Pros: "Nice, new plane."
Cons: "Couldn't get the free wifi to work."

Pros: "Kayak was simple to use and I got a good rate"
Cons: "United was cramped very uncomfortable !!"

Pros: "Staff was kind, friendly, and helpful."
Cons: "There was no option for entertainment at all. We were given a 9 oz cup for our water. I rationed it over the next 3 hours while traveling in a dry tin can with hard plastic seats."