Cons (-) Cold water showers. When we referred the issue to the reception counter, they simply stated that the water tank was empty. Not the friendliest of staff with the exception of Lupita from housekeeping. She was very nice and welcoming.
3 stars
Collection O Hotel Del Portal, Puebla
Juan de Palafox y Mendoza 205, 72000 Puebla City, Puebla, Mexico
Puebla City, Mexico
See location+52 222 404 6200Photos of Collection O Hotel Del Portal, Puebla
Overview
Colonial Puebla hotel in Puebla Historic Center with a 24-hour front desk A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite. Collection O Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and complimentary toiletries. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers. This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Amenities at Collection O Hotel Del Portal, Puebla
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Trash cans
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- Bottle of water
- 24hr front desk
General
- Family rooms
- Seating area
- Soundproofing
- Telephone
- Carpeted
- Tile/marble floor
- Storage available
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Bedroom
- Extra-long beds (> 2 meters)
- Feather pillow
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Accessibility and suitability
- Elevator
- No smoking
- Designated smoking area
- Private entrance
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Dining
- Restaurant
- Bar/Lounge
- Vending machine (drinks)
Health and safety
- Daily housekeeping
- Safe
Pool and spa
- Hot tub
Parking and transportation
- Parking
Laundry
- Laundry service
Workspace
- Desk
Reviews of Collection O Hotel Del Portal, Puebla
8.1
Very good
1252 verified ratings
Wonderful
530
Very good
237
Good
194
Okay
82
Fair
83
Mediocre
36
Poor
90
Summary of reviews
Guests say
Guests appreciated the excellent location of the hotel, which is close to bars and restaurants. Many reviews highlighted the cleanliness of the rooms and friendly staff, particularly praising Lupita from housekeeping. However, several guests reported issues with cold water in the showers and noise from the street or restaurant, which detracted from their overall experience.AI-Generated from customer reviews
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8.1 out of 10
148 reviews
8.4 out of 10
1 review
2 out of 10
1 review
6.5 out of 10
1 review
All reviews
Location
Juan de Palafox y Mendoza 205, 72000 Puebla City, Puebla
What's nearby
- Zócalo de Puebla152 m
- Catedral de Puebla172 m
- Biblioteca Palafoxiana249 m
- Street of Candies302 m
- Amparo Museum360 m
- Capilla del Rosario361 m
- Templo de Santo Domingo380 m
- Mercado el Parian398 m
- Artist Quarter0.5 km
- Museo de Arte Popular0.8 km
- Downtown Puebla1.3 km
- Museo Poblano de Arte Virreinal1.4 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Collection O Hotel Del Portal, Puebla
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in Puebla CityGood to know
Value for money | 8.1 |
|---|---|
Distance to city center | 0.5 km |
Nearest Airport | Puebla City Huejotzingo |
Distance to airport | 22.3 km |
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