Daily cleaning, installation of cabin HEPA filters on flights to Mexico City
The cheapest airline ticket to Mexico City from Israel in the last 72 hours was ₪1,059 one-way, and ₪2,088 round-trip on the route from Tel Aviv to Mexico City. The most popular route is from Tel Aviv to Mexico City and the cheapest ticket found on this route in the last 72 hours was ₪2,088 round-trip.
Mexico City Airport is 9 kilometers from the center of Mexico City. View on Map.
Mexico City is served by Mexico City Benito Juarez Airport, also commonly referred to as Benito Juarez, Benito Juárez Intl, Mexico City, or simply Mexico City Airport. The airport code is MEX.
Most visitors from Israel can enter Mexico City without restrictions.
Read more about travel restrictions for Mexico City
Visitors from Israel are not required to quarantine after entering Mexico City.
Visitors from Israel are not required to present a negative COVID-19 PCR test or antigen result upon entering Mexico City.
Health Declaration Form
Completed form should be presented upon arrival
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "It was fine!"
Cons: "No problems there... Everything was fairly well organized..."
Pros: "The service"
Cons: "No entertainment. Late boarding."
Pros: "Cost of seat."
Cons: "Nothing! It’s no comfortable at all!"
Cons: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
Cons: "Plane delayed Missed connection"
Cons: "Lack of communication and unfriendly crew."
Cons: "They didnt care about the damages caused to us"
Pros: "On time."
Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Cons: "Customer service"
Pros: "Everything- well done"
Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."
Pros: "including new releases"
Cons: "Nothing beat"
Pros: "Will never use kayak again"
Cons: "The breakfast was poor & frozen ."
Pros: "Overall was just ok"
Cons: "Dirty smelly bathrooms Bad breakfast"
Pros: "Great plane--huge and new!"
Pros: "Very professional and very convenient."
Pros: "Not enought time for transit between two flights"
Cons: "Two out of three sutecases did not arrive."
Cons: "Very Bed earing headset."
Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"
Pros: "Excellent customer service"
Pros: "Plenty of room for the legs."
Pros: "They shipped my dog from Tel Aviv perfectly. No problems."
Cons: "The laptops and Ipads are removed from the cabin"
Pros: "The staff are all very professional and nice."
Cons: "שום דבר"
Pros: "amazing !!!"
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Cons: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."
Pros: "good job rushing us to the correct gate"
Cons: "I was shocked when we landed in Ataturk and the sleeve was attached to the plane we had to get down to the ground from the middle of the sleeve. We were taken to the terminal by bus!! After the sleeve was already attached! I can understand when you are in some small airport or flying with low cost airline. But it's Turkish airlines in their home airport! Really disappointed."
Pros: "Add good airline to Atlanta to eu"
Cons: "flight canceled , i flew diff, airlines"
Cons: "AC was not working while we were in the ground"
Pros: "Great service."
Cons: "Too early to bored and they push you to rush."
Pros: "It was an amazing overall experience."
Cons: "Would have like to more about boarding gate earlier. But the process flowed very smoothly"
Pros: "Good service"
Cons: "They need better movies and music"
Cons: "No vegan good woithout order"
Pros: "Crew was very nice"
Pros: "everything was good and don rhith"
Cons: "Security going from venice to Istanbul then israel could have been better"
Cons: "My seat space was too small"
Cons: "Short and sweet"
Pros: "The crew and the food were great!"
Cons: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Pros: "Very friendly crew"
Cons: "In-flight system had some errors"
Cons: "Thé qualité officielle the images"
Pros: "Everything! The service was exceptional!"
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "Great newer plane, great service!"
Cons: "Entertainment worked sporadically"
Cons: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Pros: "Excellent service"
Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Cons: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Pros: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Pros: "nice drink selection on board flights"
Cons: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Pros: "I like fly attendant who served us meal"
Cons: "I didn’t like that space between each seat is small"
Pros: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Cons: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Cons: "They were unfreindly and rude."
Pros: "The friendliness and courtesy of the staff."
Cons: "One piece of my luggage was left behind in Paris."
Cons: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Short, lots of leg space"
Cons: "There are always delays. Today it was that internet was down."
Pros: "Priority boarding"
Cons: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Cons: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Pros: "leg space in plane"
Pros: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Cons: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Cons: "Too crowded"
Cons: "Meal choice missing kosher non-gluten combination."
Pros: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Cons: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."
Pros: "Boarding was quick and efficient. Flight attendants are always very friendly and attentive on Air France flights."
Cons: "Vegetarian food choices always leave much to be desired."
Pros: "Boarded 45 minutes late, and then sat in the plane for another two hours before take off due to a problem with the lie computer. Would have been better to spend that time in the terminal and given credits to buy food, etc. My seat was a regular seat (non exit) and the seat did not recline properly, the USB drive was broken, overall the plane felt unmaintained. The crew was friendly and food was good but I felt not enough was done to accommodate the extra hours we had to wait on the plane."
Pros: "Boarding was efficient, the flight was on schedule, crew was nice."
Cons: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Pros: "I normally like to take an Air France flight. I love the food and the crew treatment. I like this French know how."
Cons: "I really don't like this new scedule at 11.00 My flight from Nantes needs to take off at 6.10 I need to leave home at 3.00 I imagine that I am not the only one with this kind of problems. Please, try to help"
Pros: "Entertainment and priority air sircharge was worthwhile on long flight with connection. Seats were very comfortable with enough recline. Provided multiple beverage and food services."
Cons: "The Delta staff were unprofessional. Checking phones while people boarded, handed unopened beverage to 2 unknown strangers to pour themselves and share. We're "joking around" amd jobial in a manner that was unprofessional. Food was hot but overlooked and pastry was "steamed" so chewy."
Pros: "Speedy service & easy to navigate."
Cons: "Only COVID being under control!"
Cons: "The puntuality"
Cons: "Cleaning the bathroom"
Pros: "Fast and efficient"
Pros: "They are so friendly"
Cons: "The restroom"
Cons: "Salida del avión"
Pros: "the seats do not recline and are uncomfortable"
Cons: "the seats do not recline and are uncomfortable"
Pros: "Very friendly and helpful"
Cons: "missing luggage for 2 days now. not Good!!!"
Pros: "Nothing im loose my fly . Im sick 10 minutes before boarding. When to the restroom. They don't let me fly. Im explained wat happened. They don't return credits for my next fly . I have to buy another ticket. They don't understand when people it's sick."
Pros: "Comfortable, prompt, clean."
Pros: "They provde fod and dinks"
Cons: "Baggage fees"
Cons: "Lost my luggage"
Pros: "it was smooth and I slept"
Cons: "Boarding was a little congestee"
Pros: "A bit late the take off but within reasonable margins. We arrived 10 min late, so not bad"
Cons: "There was not red wine, other than that no complaints"
Cons: "I’m still stuck in Mexico"
Pros: "Free tv"
Pros: "The movies"
Cons: "Los asientos pequenos"
Pros: "Puntualidad impresionante"
Cons: "Todo bien !"
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Cons: "The seats"
Pros: "liked the seat and the space. a blanket provided without asking"
Cons: "Recieved my bag in Mexico City completely wet!!!!"
Pros: "U can watch movies for free"
Cons: "Plane was dirty"
Pros: "This company is obviously dedicated to providing a quality product."
Pros: "Technical difficulties"
Cons: "Waited 7 hours"
Cons: "Delay! Delay! Always delay!"
Pros: "Good legroom"
Pros: "Schedule on time"
Cons: "The airplane was really old"
Cons: "Old airplane"
Pros: "Clean everything! Didnt have traces of dirty fingers on screens, didnt feel germy,"
Cons: "Maybe some pillows offered would make better"
Cons: "Back of seat was very uncomfortable. Pasta was fair. Movie selection limited."
Cons: "People were mad and with attitude"
Pros: "Great, very easy"
Pros: "The lady in the front desk in Houston was very helpful. In general I liked the whole trip tllll my destination Guadalajara."
Pros: "Very friendly personal"
Cons: "In Mexico airport personal where not helpful"
Pros: "Fast check-in"
Cons: "Sits were hard, not much comfortable"
Pros: "Nice seating"
Cons: "Wait at airport under construction"
Pros: "Attention, warming, punctual"
Pros: "Nothing on particular."
Cons: "Planes aren't confortable."
Pros: "I liked the people."
Pros: "Faster than i thought it would be... The staff were excellent. Doing it again when I can. Thank You."
Cons: "On the Mexico layover you have to fill paperwork like if you are going to stay in Mexico. My passport number was filled with a different ink color and paperwork was rejected. I was really tired and this paperwork took forever. Then after you go through the line and your paperwork is checked you have to go get your checked in luggage. I didn't like that you have to find the carrousel and pick your bags... that alone took 50 mins. For some reason we were waiting and waiting for the first bags out of the plane to come out. After that you have to form line again to put all your luggage into an x-ray machine. Then there's one final luggage paperwork check and Then you have to take your luggage to a carrousel again so they can board it into the plane. Then you have to go through security and then you have to go find the departure gate at the monitors in the terminal. Ours did not have a gate until 10 mins before departure. Signage at the Mexican airport is very poor. You have to ask people."
Pros: "Attention, and flight"
Cons: "Seat I don’t like to seat in the middle"
Cons: "It was a very good flight"
Pros: "the seats are ok, but service was awful"
Cons: "the fight attendants attitude"
Cons: "The seats a but squishi. Everything else ok. Thank you."
Cons: "Fix internet"
Pros: "Space between the seats"
Pros: "My seat mate"
Cons: "The flight attendant"
Cons: "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."
Cons: "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."
Pros: "Very kind flight attendant. Flight on time."
Cons: "My entertainment screen did not work."
Pros: "Flight attendants were great."
Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Pros: "The crew"
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Cons: "They have very long and annoying credit card announcements"
Pros: "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"
Cons: "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"
Cons: "International check bag fee of $100 because British Airways partner. Too strict with carry on allowance. Older planes. Not very comfortable. Overall not worth the price. Supper hard landing. And poor air quality."
Cons: "It's was my kids first time fying and no entertainment. Wi-Fi didn't work. And the kandng was a bit scary."
Cons: "delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady"
Pros: "No blankets no entertainment"
Cons: "The snacks."
Cons: "Terrible rough landing for no reason"
Pros: "The sight that you can see when you fly over Cordillera de los Andes."
Cons: "No food, no entertainment. We had to board by bus, not by the bridge. Old plane."
Cons: "American flight attendant service"
Cons: "a little delay in the departure connection flight ."
Cons: "It was not obvious that I was flying American arlines out of Boston. I was very confy"
Cons: "Unexplained delay, more than 4 hours. Terrible"
Pros: "It was on time & staff were pleasant & effective"
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Cons: "Late and delayed arrival. No seed assign until I was at the gate"
Pros: "American Airlines has alot more commodities than most"
Cons: "Alaska sold passengers to American"
Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."
Cons: "Leg room - i feel like it's the smallest of any carrier worldwide."
Cons: "Fast boarding on coach."
Cons: "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."
Pros: "One of my flight was cancelled I have to repay for a ticket which did not make sense"
Cons: "Why I have to pay for another ticket for my son when did it and then"
Pros: "boarding was well organized and flowed well crew allowed us to move to open row of seats"
Cons: "It seemed that asking for extra service was an imposition on the 'gossip session' for the crew standard fare of biscuits"
Pros: "The crew, boarding went smooth"
Cons: "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"
Cons: "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Cons: "Rude flight attendance werent prompt"
Pros: "nice crew, very attentive"
Cons: "no movies, charge for food"
Pros: "the over seas flight was fine... once we got on board"
Cons: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
Cons: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
Pros: "Every thing"
Cons: "Everything was amazing"
Pros: "Everything went well, the crew was great."
Pros: "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
Cons: "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."
Cons: "Wirnessed a nasty discussion between crew member and passanger."
Cons: "Not enough leg room Cramped seating area in coach"
Pros: "Crew we're very accommodating and friendly."
Cons: "Seats extremely narrow and back support non-existent."
Pros: "Overall, flights were ok"
Cons: "4 hour delay in Toronto for our connection."
Pros: "nice food great crew"
Cons: "the washrooms need more cleaning during this long flight messy boarding"
Cons: "They feel like seats for budget flights."
Pros: "Really liked I have space for my legs."
Pros: "Crew was excellent"
Cons: "Entertainment system did not work for the first two hours"
Cons: "the food"
Pros: "Efficient crew as with the first flight I had, consistent service."
Cons: "I don’t know if it’s the Vancouver-Mexico route or if it’s the seats but there’s just something difficult about it. First time I flew into Vancouver I was exhausted which makes sense as I had to fall out of bed at 3am, but this time I was awake and well rested and it still felt draining (which generally doesn’t happen to me with flights). Maybe it’s the leg space and the seats? Not sure. Could also be the odd time zone crossing."
Cons: "they should give a warning about downloading an entertainment app before an almost 5 hour flight. made no sense that our 1 and half hour flight had built in entertainment and the longer flight required an app"
Pros: "Service on the plane was good"
Cons: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
Pros: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
Cons: "Everything Luggage no come on time This is the worst company"
Pros: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
Pros: "Very accommodating with my seating requests; very kind staff and nice new plane"
Cons: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
Pros: "The food was good, staff was pleasant"
Cons: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
Pros: "Food good Choice of movies pretty good"
Cons: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
Cons: "AIr Canada lost my luggage and the return flight was late"
Cons: "Flight was delayed"
Pros: "My flight to Toronto arrived late which meant there would be no way for me to catch my connecting flight to North Carolina. An Airline rep was already waiting for me out of the terminal, with tickets for a new flight the next morning, a ticket for one night at one of the airport hotels(dinner included) and meal vouchers for the airport. This would have never happened with any US based airline."
Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."
Cons: "Not on time. I missed my connecting flight"
Cons: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
Cons: "I did not like aircanada changed my sit without asking me.I did not like delays."
Pros: "Everything was amazing! On time and nice flight!"
Cons: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
Pros: "Staff was super nice to my surprise."
Cons: "Flight was late."
Pros: "The attendants were helpful The food was good"
Pros: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
Pros: "the mounties rock, seriously"
Cons: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
Cons: "Food was bad,"
Pros: "The staff was very friendly and extremely accommodating."
Cons: "There could have been a bit more on the entertainment selection side."
Pros: "Great crew."
Cons: "The system at the Toronto Pearson airport is loco--crazy design, have to move from one line to the other, no idea where to go. The system is so disorganized that you have to keep asking employees what to do and it seems to change as you go from one line to the other. It's not hard to design good lineups. Have good sineage in many places and have one line for one purpose, not many lines in different places for the same purpose that change with the whims of the staff. I'll be attempting to fly with other airlines next time as this airport system is just too much."
Pros: "Great customer service great people"
Cons: "Having to pay for changing return date. You should have an open ticket option for extended stays"
Pros: "The 787 is avery comfortable airlplane."
Pros: "The flight attendants were very professional and caring"
Cons: "My vegetarian food choice did not transfer from my United Airlines profile"
Pros: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
Cons: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
Pros: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
Pros: "The crew were great and the flight was comfortable"
Pros: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
Cons: "I honestly can't say anything negative about this experience!"
Pros: "Would defently will choose AC again"
Airlines flying to Mexico City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Mexico City
Masks required on board, masks provided on flights to Mexico City
Social distancing seating
Middle seats unavailable to book on flights to Mexico City
Testing for antibodies, testing for symptoms for flights to Mexico City
Waiving of change fees. Search flexible flights to Mexico City