Mexico City car rentals

Mexico City car rentals

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Mexico City, Mexico City Federal District, Mexico13 Oct — 16 Oct
Mexico City, Mexico City Federal District, Mexico

Mexico City car rental information

Pick-up locationMexico City
Rental locations103
Airport locations32

Mexico City car rental reviews and directory

Rated #1
Budget
Best rated
3.6 Mediocre (30 reviews)
4 locations in Mexico City
Budget
Locations in Mexico City
Benito Juarez+52 555 784 3011
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Calle 3 55 Sta Fe,zedec Sta Fe+52 556 916 8159
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00
Dakota 95 Col. Napoles+52 551 107 7838
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Paseo De La Reforma+52 553 000 1771
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
  • 4.3
  • 4
  • 3.3
  • 3.5
  • 3
Recent reviews
2.0 Mediocre2019 Dec 09
Cons: They wanted me to pay a high deposit fee of more than $3000.00 dollars otherwise Ineeded to get different rental rate. They wasted my time and they only gave me a hard time!!!
4.0 Okay2019 Nov 19
Pros: Office was clean and easy to get to.Cons: The car I reserved was not there. I needed an automatic, any automatic. Kayak showed this location as having several automatic transmission cars, one that I reserved. But when I went to pick up the car, they were totally out. So I had to book from Hertz at the airport and we were put about 3 hours behind schedule due to commute, etc.
3.6 Mediocre2019 Nov 04
Pros: Nothing.Cons: Full disclosure of complete charges. TOO! Many hidden fees.
2.0 Mediocre2019 May 30
Pros: NOTHINGCons: THEY DID NOT RESPECT THE RATE ON THE RESERVATION AND WANTED TO CHARGE 66 DOLLARS P/D FOR A SIMILAR CAR A VW GOL. THEY SAID THE DIFERENCE IN RATE WAS BECAUSE THEY DID NOT HAD THE CAR I RESERVED WHICH WAS UNTRUE AS A GOL IS A LOW SCALE CAR. I WAISTED 2 HOURS, AND $25 IN TAXIS TO GET TO BUDGET AND BACK
3.2 Mediocre2019 Jan 03
beware of upsellingCons: - the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for money
2.0 Mediocre2018 Nov 07
BadPros: NonCons: The price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ce
2.0 Mediocre2018 Nov 05
the worst-Pros: nothingCons: Despite having a car reservation they did not honor it, they did not have a car available and did not offer any way to solve the issue
2.0 Mediocre2018 May 02
Confirmed reservation but no car!Pros: Nothing.Cons: Even with a confirmation number, the agent said they had no car for me. What's the point of making a reservation if it doesn't actually reserve anything?
2.0 Mediocre2018 Apr 25
SUCKEDCons: The car wasnt available when we got there, even though we had the reservation. There was a problem with the communication of the system. Very disappointed, never reserving through this platform again.
2.0 Mediocre2017 Dec 31
Beware: unable to get car, still fighting refundPros: .Cons: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.
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Rated #2
Thrifty
3.4 Mediocre (33 reviews)
4 locations in Mexico City
Thrifty
Locations in Mexico City
Alvaro Obregon 23180 0021 2277
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00
Av Capitan Carlos Leon0180 0021 2277
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Ave. Paseo De La Reforma # 322+52 555 207 1100
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Campos Eliseos 218+52 555 786 8268
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
  • 4
  • 3.3
  • 3.1
  • 3.6
  • 3.1
Recent reviews
5.2 Okay2020 Mar 21
Pros: Clean and new carCons: Quicker pick up and drop off Cheaper insurance options
5.2 Okay2019 Jan 09
Pros: The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.Cons: When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.
2.0 Mediocre2018 Dec 31
There were no carsPros: NothingCons: I was not notified and my time wasted
2.0 Mediocre2018 Dec 29
No cars availableCons: They did not hold my reservation. I was told there were no cars available and there would not be any until five days later.
6.8 Good2018 Nov 05
A very used car at a high pricePros: Pickup and drop off were easy. Car fit our group. Decent gas mileage.Cons: Car was very beat up. Tires were bald. Had a blowout on one and since we were outside of DF we had to buy a used tire and pay for the replacement. Radio volume didn’t work. Springs poking through the seats due to wear. Ended up paying $125/day USD with insurance. Wouldn’t have minded the cost if it was a well maintained or newer vehicle.
2.0 Mediocre2018 Mar 05
Cons: They didn’t have a car for us
3.6 Mediocre2018 Feb 26
the dos ñor honor de reservationPros: the car da a hice the drop of as a fastCons: the dos ñor honor the reservacion, usted ir a suv they gave us a car and the quote da a more than doble the price on the smaller unit te claime that prices on your web site are just get clients but there real prices are registred when you get to tjr counter
2.0 Mediocre2018 Feb 05
Hidden insurance that they forced us to buy and said was mandatoryPros: NothingCons: Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!
2.0 Mediocre2017 Nov 28
Car rental thriftyPros: NothingCons: The merchant did not release the vehicle. Regards, juan
2.0 Mediocre2017 Nov 22
They attempted to charge me for existing damageCons: They are snakes. They attempted to charge me for existing damage to the vehicle that was already clearly marked on the damage for when I accepted the vehicle. Complete bs! Beware!!
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Rated #3
Avis
5.2 Okay (5 reviews)
5 locations in Mexico City
Avis
Locations in Mexico City
Aeropuerto Benito Juarez+52 555 762 3262
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Avenida Juarez 70+52 555 130 5300
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Campos Eliseos 185 - Col Polanco+52 555 280 1301
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Intercntl Htl-Av Juan Salvador Agraz #97+52 555 592 7699
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Paseo De La Reforma 296+52 555 511 2228
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
  • 6.4
  • 6
  • 4.8
  • 4.4
  • 4.4
Recent reviews
2.4 Mediocre2019 Dec 29
Pros: Pick - Up Staff was available.Cons: 1. Drop off Staff was fast but checked the car 3 times to try and find dents or scratches to charge extra for. 2. After driving 1.5 hrs out of the city, the Key FOB started to malfunction and was sporadic in sending the single to start the car or lock/unlock the doors. This was anxiety producing as we were traveling for several days outside of the city. 3. Tire pressure light was on constantly 4. Car felt cheap even though it was a full-size sedan. 5. Car lacked power to merge on/off highways well and could barely make it up steep hills.
4.0 Okay2018 Dec 12
Rent ElsewhereCons: I strongly recommend against renting a car from this location. I recently rented from this location and couldn't regret it more. I'm an Avis Preferred member who frequently rents cars for both business and personal travel in the US and abroad. I've rented cars in Jordan, Turkey, South Africa, and Georgia among other countries (just to offer some perspective). I waited over an hour at this location to receive my rental, which caused me to have to cancel plans; and on my return it took another forty-five minutes, which caused my taxi fare to double in price while I waited. The act of picking up a rental should never cause a customer to have to cancel appointments. Unfortunately, this isn't the worst of it. Upon my return, the employees claimed damage to a tire -- a "bump in the rubber" to be precise. The tire was is perfect working condition; again, the tire was not flat. When inspecting the vehicle before taking possession, the employees did not mention a need to inspect the tires, even after I prompted confirmation that we had reviewed all the necessary components of the vehicle. To summarize, the employee with whom I inspected the vehicle told me we'd covered everything and it was not necessary to inspect the tires, but upon return they changed their story and claimed damage. I had fortunately purchased full insurance (which absurdly tripled the cost of the rental), so this claim is of minor detail to me at this point. But I write this review to caution others from renting here, as I suspect that the employees will invent damage in order to charge you additional fines. The entire exchange seemed very much a scam, so consider your rental carefully and if possible, go elsewhere for a car in Mexico City. A final note: Avis Customer Service, whom I called to speak with about this experience, had little to say and offered nothing in the way of remedying this experience of mine. When renting from a known company, one expects consistent experience regardless of city or country, otherwise, I'd just rent from a locally-owned company and pay less. In short, I'd recommend another rental company altogether.
7.6 Good2016 Sep 14
Problemas el retirarPros: Muy buen carro, confortable, perfectas condiciones,Cons: Altísimo costo de arrendamiento, pocas opciones de vehículos en punto de entrega, servicio entrega no muy bueno
Rated #4
Sixt
5.2 Okay (4 reviews)
4 locations in Mexico City
Sixt
Locations in Mexico City
AV. Capitan Carlos Leon, AICM+52 552 599 1221
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Av Paseo de la Reforma 1+52 555 546 5003
Monday08:00 - 19:00
15:00 - 18:00
Tuesday08:00 - 19:00
15:00 - 18:00
Wednesday08:00 - 19:00
15:00 - 18:00
Thursday08:00 - 19:00
15:00 - 18:00
Friday08:00 - 19:00
15:00 - 18:00
Saturday08:00 - 19:00
Av. Capitan Carlos de León+52 554 313 1478
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Ave Santa Fe 170+52 555 292 0609
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
  • 6
  • 6
  • 4.5
  • 5
  • 4.5
Recent reviews
2.0 Mediocre2018 Nov 04
Reservation not honoredCons: Upon arrival at the Mexico City airport Sixt rental company, I was told that there were no cars available. I explained to the representative that I had a reservation and she apologized stating that all cars had been checked out. Due to this error, I had to take. 2.5 hour bus ride to my destination followed by the same bus ride the next morning. I was extremely disappointed and inconvenienced. I will never use this company aagin.
6.8 Good2016 Nov 18
Never againPros: Pick up was typical. The vehicle was brand new and perfect for what we needed. The staff was very good.Cons: There is a hidden refundable deposit fee of $1700 US dollars they charge at the rental office that was nowhere mentioned on the website.The Mexico city airport which is huge, is extremely difficult to navigate. No clear signage so it was impossible to relocate the drop off point. I was afraid I was going to miss my flight so I just left the vehicle curbside at the terminal, found the terminal rental office handed them the key and told them to deal with it.
Rated #5
MEXRENTACAR
4.8 Okay (3 reviews)
4 locations in Mexico City
MEXRENTACAR
Locations in Mexico City
11 de Abril 304. Escandón I Secc, Ciudad de México+52 334 170 8243
AICM Terminal 1, Gate 2 y 8.+52 334 170 8243
Calle 2 Sn+52 334 170 8243
Calle Florencia 36.+52 334 170 8243
  • 6
  • 6
  • 2.6
  • 4
  • 5.3
Recent reviews
Rated #6
Europcar
4.2 Okay (12 reviews)
3 locations in Mexico City
Europcar
Locations in Mexico City
Av.paseo De La Reforma 208 Local A+52 555 533 7161
Benito Juarez International Apt+52 555 786 8264
Guillermo Gonzalez Camarena 1205+52 555 161 2721
  • 4.5
  • 4.5
  • 4
  • 4.1
  • 4
Recent reviews
4.8 Okay2019 Nov 25
Cons: It took a while to convince the overzealous agent to accept my credit card's CDW. He would just not acquiesce that Mexico City is indeed covered under worldwide CDW. Dropping off was quite hard to find where exactly to drive at the airport because there are no signs anywhere. The car could've had an electronic lock.
2.0 Mediocre2018 May 03
Cons: Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponible
2.0 Mediocre2018 Mar 12
Cons: Upon my arrival I went to pick up my rental at the place indicated and once I was ready to finalize the car rental paperwork I notified that the price was alter from USD$16.43 to USD $60 per day. That was very misleading to set a price and then have it changto higher
4.0 Okay2018 Jan 03
Cons: I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.
6.4 Good2018 Jan 03
Pros: The rental priceCons: The insurance price too much
2.0 Mediocre2018 Jan 02
Cons: outrageous price trying to sell the insurance bad...bad ...baddd
2.0 Mediocre2018 Jan 01
Worst mistake of my tripPros: Never having to deal with europcar ever again againCons: I was given a car with damaged wheels that I then had to pay for after I got a flat tire of 5 miles of driving. They claimed I damaged the rims and requested pictures to prove otherwise. Who has ever taken apart the car wheels when renting a car to photograph a rim. I would rather break my foot with a hammer and walk on broken glass for miles than ever do car rentals with Europcar ever again. This was simply a scam.
6.8 Good2017 Jan 23
Price mattersPros: It was mostly a pretty easy experience.Cons: Cost more than expected and advertised. Kayak did not have the relevant insurance information available at the time of booking, which is the cause for the inflated price in person.
2.0 Mediocre2016 Oct 24
Reservation, but no car availableCons: The europcar office in mexico City Reforma 208 was supposed to be open at 9, the guy arrived at 10. Calling the help desk four times as twice not answered, at 9.15 they said the person would arrive in 10 minute. No further answers as the guy did not arrive in 10 minutes. Once he arrived he was surprised that there is a reservation, anyway he said there is no car.
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Rated #7
Hertz
4.2 Okay (8 reviews)
17 locations in Mexico City
Hertz
Locations in Mexico City
Av Capitan Carlos Leon0180 0709 5000
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Av Insurgentes Sur #17800180 0709 5000
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Av P De La Reforma 243 Local 50180 0709 5000
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Av Patriotismo 320180 0709 5000
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Sunday09:00 - 17:00
Ave.leyes De Reforma0180 0709 5000
Monday09:00 - 17:00
16:00 - 19:00
Tuesday09:00 - 17:00
16:00 - 19:00
Wednesday09:00 - 17:00
16:00 - 19:00
Thursday09:00 - 17:00
16:00 - 19:00
Friday09:00 - 17:00
16:00 - 19:00
Saturday09:00 - 17:00
Blvd Avila Camacho #18340180 0709 5000
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Calz Acoxpa 4380180 0709 5000
Monday09:00 - 17:00
16:00 - 19:00
Tuesday09:00 - 17:00
16:00 - 19:00
Wednesday09:00 - 17:00
16:00 - 19:00
Thursday09:00 - 17:00
16:00 - 19:00
Friday09:00 - 17:00
16:00 - 19:00
Saturday08:00 - 19:00
Circuito Circunvalacion Ote0180 0709 5000
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Circuito Interior Bicentenario0180 0709 5000
Monday09:00 - 17:00
16:00 - 19:00
Tuesday09:00 - 17:00
16:00 - 19:00
Wednesday09:00 - 17:00
16:00 - 19:00
Thursday09:00 - 17:00
16:00 - 19:00
Friday09:00 - 17:00
16:00 - 19:00
Saturday09:00 - 17:00
16:00 - 19:00
Sunday09:00 - 17:00
16:00 - 19:00
Eje Central Lazaro Cardenas0180 0709 5000
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Guillermo Gonzalez Camarena0180 0709 5000
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Julio Verne #30180 0709 5000
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Leibnitz 100 Local 110180 0709 5000
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Miguel Angel De Quevedo0180 0709 5000
Monday09:00 - 17:00
16:00 - 19:00
Tuesday09:00 - 17:00
16:00 - 19:00
Wednesday09:00 - 17:00
16:00 - 19:00
Thursday09:00 - 17:00
16:00 - 19:00
Friday09:00 - 17:00
16:00 - 19:00
Saturday09:00 - 17:00
Periferico Sur 36470180 0709 5000
Monday09:00 - 17:00
16:00 - 19:00
Tuesday09:00 - 17:00
16:00 - 19:00
Wednesday09:00 - 17:00
16:00 - 19:00
Thursday09:00 - 17:00
16:00 - 19:00
Friday09:00 - 17:00
16:00 - 19:00
Saturday09:00 - 17:00
Plaza Antara0180 0709 5000
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 17:00
16:00 - 19:00
Sunday09:00 - 17:00
16:00 - 19:00
Via Dr Gustavo Baz No 4001 Col0180 0709 5000
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
  • 5.5
  • 5
  • 3.5
  • 3.2
  • 3.7
Recent reviews
5.2 Okay2020 Jan 03
Cons: No car was available even with my reservation
4.4 Okay2019 Jan 02
No available carsCons: I rented a car with a B class, but when I arrived they told me that they didn’t have that size and there were only two kinds left with a high price.
10.0 Excellent2017 Jan 21
Pros: Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.
2.4 Mediocre2017 Jan 11
overcharged us, Terrible service, junky tiny carPros: The return went pretty well and shuttle left on time.Cons: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.
2.0 Mediocre2017 Jan 07
Would not honor rental cost - poor serviceCons: We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).
5.6 Okay2017 Jan 02
False advertisingPros: The car was ok.Cons: Hertz staff are quite unprofessional, disrespectful and uninformed. Besides charging me almost twice as much due to out-of-the-blue fees (including "hotel fees," and a supposed sales tax of 64%, which was further taxed at the end), when I requested to talk with the manager, the sales person said he was needed at some other location, which was evidently false as I could confirm when I said I could wait. The manager refused to talk with us, notwithstanding the fact that he was there the whole time. By the time we left having paid an excess of 40 dollars, the office was crowded with upset customers who Hertz staff were ignoring.
2.0 Mediocre2016 Sep 06
No reservation found in their systemPros: They didn't find my reservation and wanted to charge me some Absurd amount per day for the rental so I went to another company.Cons: They were not able to find my reservation. So I used another company with better rates.
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Rated #8
Ace
3.9 Mediocre (14 reviews)
2 locations in Mexico City
Ace
Locations in Mexico City
Calle Atenas 44 Colonia Juarez
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00
Terminal 1 Sala E1 Local 19-A+52 334 170 8243
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 4.1
  • 4.1
  • 4.1
  • 3.4
  • 3.8
Recent reviews
2.0 Mediocre2019 Jan 10
LiesCons: There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of time
2.0 Mediocre2018 Nov 27
They didn’t have my car, I need a refund ASAPPros: Nothing, they didn’t even help me getting a different carCons: The service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhere
2.0 Mediocre2018 Oct 24
PatheticPros: The car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied helpCons: Everything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.
2.0 Mediocre2018 May 28
Gave away my vehicleCons: I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.
2.0 Mediocre2018 May 02
Bad service and van had several issuesPros: NothingCons: Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkk
2.0 Mediocre2018 Mar 14
Pros: Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.
3.2 Mediocre2018 Feb 20
Horrible pickup experiencePros: N/ACons: I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another company
2.0 Mediocre2018 Feb 19
Bait and Switch!!!!Pros: Nothing. They didn't have the car I rented available.Cons: They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.
2.0 Mediocre2017 Oct 21
HorriblePros: The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.
4.8 Okay2017 Aug 07
Hard to find ACE (no signage). Insurance costs in Mexico are a killer!Pros: We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.Cons: We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.
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Rated #9
Payless
3.9 Mediocre (16 reviews)
5 locations in Mexico City
Payless
Locations in Mexico City
1830 Manuel Avila Camacho Blvd+52 555 562 1703
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Av Capitan Carlos Leon+52 555 784 3011
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Calle 3 #55, Santa Fe+52 555 292 7934
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Dakota 95 Col. Napoles+52 551 107 7838
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Paseo De La Reforma+52 553 000 1771
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
  • 4.3
  • 4.1
  • 3.6
  • 3.5
  • 4
Recent reviews
2.0 Mediocre2020 Jan 06
Pros: nothing. i got there and they didn't have a car for me. it completely ruined my vacation. i had hotels booked and itinerary planned and couldn't do any of it because the busses were all booked. I will never be booking through kayak again. what an awful experience.
2.0 Mediocre2017 Aug 10
Terrible and badPros: Nothing because I didn't rented the carCons: They lie about the price I don't understand why kayak said a price so cheap and pay less rental car no respect that price I think that is a shame of both companies I'm not going to do any more business with ether one !!!
2.0 Mediocre2017 Jan 17
No phone numberPros: N/ACons: Wasn't able to communicate with anybody in Mexico City to confirm.Phone number in Mexico City does not exist.
5.2 Okay2017 Jan 10
They would not take the rate that I got onlinePros: The car was clean.Cons: The employees were mostly rude except for one girl but they did not offer solutions until I said I was going to call PROFECO, the mexican consumer protection services agency. They said that they had no connection to kayak whatsoever.
4.0 Okay2017 Jan 09
Do not use Payless in Mexico City!!!Cons: The rate we had confirmed by Kayak was in another universe to what they charged when we arrived. They also said they did not have a record of our booking or a car...although they later found one. Full insurance (although if you have an accident it is not full insurance) is required. My understanding is they were at the airport but they were half hour taxi ride away.
2.0 Mediocre2017 Jan 07
Bad service and liarsPros: Nothing bad serviceCons: They didn't have my reservation They mentioned problems with the system and they offer me a car very expensive I do not rent the car
8.0 Excellent2017 Jan 01
Great car for travelPros: Great car and deals
3.6 Mediocre2017 Jan 01
Terrible experience in Mexico CityPros: Car was ok - clean, though the back suspensions were already damaged and not the model type we had requested through priceline (one level down)Cons: No respect for the reservation, and the quoted price. Staff looked like they hated working in that office, and was less than friendly. Unfortunately, we were in a hurry to leave, and renting the car took 1.5h, so battled a bit, but could not get through. Here are some details. 1. They could not find the reservation. 2. Once we had a payless customer rep on the phone, they said they would honor the price of the reservation but did not. 3. Bottomline - rental price / day was multiplied by 4; we had to pay for the full insurance that supposedly is compulsory in Mexico City (which is not true after verifying). I came out to 270$ for a 4 day rental instead of the $20 quoted by priceline. 4. We returned the car half a day earlier, and did not get any appreciation or discount. Also had to go through a 10 min inspection (which thankfully did not lead to any extra charges), though it would not have mattered since they made us pay the full insurance. This experience was terrible. Hard to say whether it was Payless or just this office. However, this was bad enough for me not to ever want to be a Payless customer. I would also recommend that Payless takes a close look at this Mexico Juarez office.
2.0 Mediocre2016 Dec 30
Pros: Horrible service. Big scam operation charging us 3x the price and refusing to waive cdw even though we had it on our credit card, telling us no insurance works in Mexico. Liars and scammersCons: Everything. From the rude agents to the scam price to telling us that they couldn't find our reservation and that they couldn't do anything about it. Don't rent here.
2.0 Mediocre2016 Dec 25
They denied our bookingPros: They did not honor our booking
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Rated #10
National
3.8 Mediocre (26 reviews)
5 locations in Mexico City
National
Locations in Mexico City
Autopista Mexico-toluca #1235+52 555 292 1166
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Ave Paseo De La Reforma No 231+52 555 703 2222
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00
International Airport+52 555 786 9026
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Manuel Avila Camacho 1822+52 555 393 1441
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00
Parroquia 1056, Col Santa Cruz+52 559 183 7719
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 4.4
  • 4.1
  • 3.5
  • 3.7
  • 3.3
Recent reviews
10.0 Excellent2019 Aug 03
Pros: Miguel and Diana were very friendly and hekofuyCons: Everything was super
4.0 Okay2019 Apr 15
Cons: They charged me for a missing tool in the spare tire what of course wasn’t ever there. I checked damage to the car before renting not tools and etc. I just trusted the person who gave the car. The trunk was never opened
2.0 Mediocre2017 Nov 29
No car available..despite reserving months in advancePros: Nothing..Cons: The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.
2.0 Mediocre2017 Nov 21
Reservation canceled due to overbookingPros: NothingCons: They overbooked themselves and canceled my reservation.
2.0 Mediocre2017 Jul 18
Pros: I didn't like itCons: The representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.
2.0 Mediocre2017 Jun 22
Reserved child seats weren't availablePros: Price was supposed to be greatCons: Unfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.
2.0 Mediocre2017 May 01
Disappointing and deceptive practicesPros: NothingCons: When I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.
4.4 Okay2017 Apr 15
Never get a car rental on line in MexicoPros: Easy to set on lineCons: Big different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified online
2.0 Mediocre2017 Feb 28
Terrible agency.Pros: Nothing to like here! Awful.Cons: I had a confirmed reservation for the class of cars not even available at this location. I understand that the exact car model is not guaranteed, but if I reserve a car for 8 people weeks in advance of my arrival, then I expect to get a car model that can actually fit our entire party with all the luggage, as opposed to being offered a smaller car "at a better price". I literally had to scramble last minute, with my entire family waiting in the arrival hall of the airport and me walking from an agency to agency until I found one that has the car that can fit us all. NO, this is simply not acceptable, not for a reputable rental place and with a confirmed reservation!
4.4 Okay2017 Feb 13
Rip Off!!! Use another car rental companyPros: The vehicle was clean.Cons: I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.
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Rated #11
Enterprise
3.8 Mediocre (24 reviews)
5 locations in Mexico City
Enterprise
Locations in Mexico City
Autopista Mexico-toluca #1235+52 555 292 1166
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Ave Paseo De La Reforma No 231+52 555 703 2222
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00
International Airport+52 555 786 9026
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Manuel Avila Camacho 1822+52 555 393 1441
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00
Parroquia 1056, Col Santa Cruz+52 559 183 7719
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 4.4
  • 3.8
  • 3.7
  • 3.5
  • 3.6
Recent reviews
4.0 Okay2020 Mar 24
Pros: The woman who helped me was exceptional!Cons: The system said $1.50 for the day, that was not true. The car was not full: within two blocks, the first line was down. There were no manual transmissions available...
2.0 Mediocre2020 Feb 16
Pros: Staff was brutal, they tried to con us, we had to wait 1.5 hours to get the shuttle to the rental car and we didn’t take the car because they were trying to con us!Cons: You need to have communication between the car rental place. They had no idea we were coming. I had filled out my time of pick up and flight number and nobody there new anything. They also tried telling us we had to buy mandatory insurance which was $1200 USD. I had another insurance policy in place but they wouldn’t let me leave without buying there’s. My wife, infant child and I than left there at 230am to go back to the airport and grab a taxi so we could go to our destination and sleep. We ended up renting another vehicle from elsewhere at a reasonable price. I will never book anything with kayak again
2.0 Mediocre2020 Jan 05
Pros: Car was not available. The reservation through Kayak was completely useless and jeopardized my entire trip. I will never use it again.Cons: Yes, everything!
10.0 Excellent2019 Oct 22
Pros: Everyone was friendly, well mannered and very professional.Cons: Everything was so nice, that I can not find one thing to suggest to do better.
10.0 Excellent2019 Sep 26
Pros: Great car, good value.Cons: Insurance coverage could have been more clearly explained.
2.0 Mediocre2018 Nov 05
Cons: I reserved the cars, and enterprise did not have the cars. They stated that the online services did not coincide with actual car availability, and didn't have any cars
2.0 Mediocre2018 Apr 05
Up setCons: They didn't had any car available, I reserved a week before and they never contact me about this issue, so I had to pay 4 times more than I was supposed to paid on a different rental car
5.2 Okay2018 Apr 03
Car was wrong, price was wrongPros: Cars were cleanCons: The price was actually 3 times more the amount I reserved it for. The type of car wasn't nearly as closed as the one I reserved. The car broke down and couldn't use for 2 days, I go on vacation for 4 days and 2 of those days were nearly ruined for having a defective car. In spite of this, you'd thing Enterprise would try to make it better... Not at all! they even tried to charge me a penalty fee because when they picked up the broke down car it didn't have a full tank (mind you, it died on me! they probably expected me to push it to a gas a station to fill it up) And lastly, when I returned the car I had to argue for 30 minutes with the clerk because he kept offering insignificant discounts for my troubles, it was like barging back and forth with a street vendor selling me a bag of oranges.
10.0 Excellent2018 Feb 28
Pros: ServiceCons: 0
2.0 Mediocre2017 Nov 24
Pros: They did not have a car for me when I arrive. I rented a car from HertzCons: They did not reserve the car. They did not have cars
Rated #12
Firefly
3.6 Mediocre (4 reviews)
3 locations in Mexico City
Firefly
Locations in Mexico City
Av Capitan Carlos Leon Sn T20180 0709 5010
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Av Capitan Carlos Leon0180 0709 5010
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00
Av Texcococ Sn0180 0709 5010
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 4
  • 4
  • 3.5
  • 2.5
  • 4
Recent reviews
2.0 Mediocre2019 Jul 28
Cons: After checking in with my reservation at the airport office, (I’d reserved a minivan for my family of 6) ai arrived at the lot they said they don’t have a van because it broke and won’t have another (or anything else to fit 6 people) for two days. So I walked to Hertz and got a great experience.
2.0 Mediocre2019 Jan 07
Basically a scamCons: When I arrived they didn’t have the reserved type of car. I could get a smaller car at the same price, discount was not possible nor was a higher category car. Apparently this is a typical scam done by this locally owned branch of Firefly, they attract customers with low prices online and expect them to take something smaller for the same price as they don’t have much choice after a long flight standing there with suitcases etc. Kayak should be ashamed you give these types of criminals a platform for their scams. I will not use Firefly or Kayak again. SCAM!
8.4 Excellent2018 Nov 12
Overall good butt...Pros: The price, the car, the agents. The car was in good condition, the agents were friendly the check out process was quick and easyCons: The check-in took 1 hour and 20 and we were the only people there. When I declined their insurance, which was more than the car rental itself, they physically charged my credit card the whole estimated price of the car ($300.000.00 Mexican pesos)
Rated #13
E-Z Rent-A-Car
3.4 Mediocre (5 reviews)
1 location in Mexico City
E-Z Rent-A-Car
Locations in Mexico City
Mexico City International Airport+52 551 560 0089
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 3.6
  • 3.6
  • 3.2
  • 3.2
  • 3.6
Recent reviews
2.0 Mediocre2019 Apr 23
Pros: NOTHING. My experience was horribleCons: Well they were trying to over charge me, therefore I ended up NOT renting the car from the agency
2.0 Mediocre2019 Mar 22
Cons: The experience was totally terrible
2.0 Mediocre2017 Apr 15
Cons: The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.
3.2 Mediocre2016 Nov 28
They don't care about you.Pros: It was a car.Cons: They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.
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From ₪20/dayRated #14
Alamo
Most popular
Cheapest deal
3.1 Mediocre (24 reviews)
7 locations in Mexico City
Alamo
Locations in Mexico City
Ave Patriotismo 69+52 522 614 0096
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Domestic Arrival Terminal 2
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00
International Arrivals
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00
International Arrivalsterminal
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00
Javier Barros Sierra 540
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Mexico Intl Airport Av Capitan
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Paseo De La Reforma 325+52 555 207 5541
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
  • 3.5
  • 3.3
  • 2.9
  • 2.8
  • 3
Recent reviews
2.0 Mediocre2020 Jan 07
Cons: We arrived ~30 minutes late and the desk had . given our car away and they had nothing left!
2.0 Mediocre2020 Jan 03
Cons: Alamo didn’t have cara for rental
2.0 Mediocre2020 Jan 02
Pros: Nothing. There was no car available, and I was told that I would be contacted as soon as there was a car. No contact was ever made. Awful experience, messed up all of my plans for that day and the following one. Will never use Kayak or Alamo againCons: A car would have been better
2.0 Mediocre2019 Oct 13
Cons: Pricing was not transparent- there was a large “mandatory” additional fee for liability insurance, regardless of whether or not you have liability coverage that extends to the rental car. I suspect this coverage is the larger profit center for the company than actually renting the vehicles.
2.0 Mediocre2019 Sep 21
Pros: Nothing because I went there and they didn’t have me the car and offered me another one instead that was several times more expensive than the one I rentedCons: Everything starting for having my rented car for me
6.0 Good2019 Sep 05
Pros: The drop-off was very easy and appreciated the ride to the terminal. Very friendly and efficient.Cons: We felt that our initial request for a smaller car could have been responded to more respectfully instead of immediately trying to upsell us to a more expensive SUV. In the end, the staff did treat us well after we attempted arrangements with an alternate location.
2.0 Mediocre2019 Jul 30
Cons: Showed up for my reservation and was told they ran out of cars
2.0 Mediocre2019 Jul 02
Pros: They would not rent me the car.Cons: Receiving a car.
3.2 Mediocre2019 Jun 19
Pros: n/aCons: we had a reso and overcharged at pickup. did not have the vehicle or class of vehicle we reserved. car was damaged and not in great shape.
3.2 Mediocre2019 Jun 08
Pros: NothingCons: Customer service
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Rated #15
Dollar
2.9 Mediocre (15 reviews)
3 locations in Mexico City
Dollar
Locations in Mexico City
Alvaro Obregon+52 612 122 6060
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00
Av Capitan Carlos Leon0180 0365 1111
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Dinamarca #62+52 555 546 6727
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 18:30
  • 4
  • 3
  • 2.8
  • 2.6
  • 2.2
Recent reviews
2.0 Mediocre2020 Jan 05
Pros: NothingCons: When we arrived at the address for dollar, there was a rental place called firefly (never heard of them). They said my car was ready, but that the insurance was 100% over the rental price, and that there was no other way. So, a 900 rental was 1800x obviously trying to take advantage of us because of the dates. They said my booking did appear on their system but the price was other than the one stated. When I started arguing with them, a manager was called, and he said he could lower it a couple of dollars. I did not fall for their scam, and left without a car; I preferred to call an uber. Never again will I rent with either company, and you should be aware, they are using your app to scan people.
3.2 Mediocre2019 Mar 19
Pros: no line.Cons: return directions to their lot. accurate car rental. quicker car availability. we had to wait for the car.
2.0 Mediocre2019 Jan 04
Carless un MexicoPros: Dollar Car had no cars available even though I had a reservation. I don’t think they had one to begin with.
3.6 Mediocre2018 Apr 04
2.5 hours to get a carPros: Car given was not what we reserved. I reserved a suburban and got a Ford Explorer after waiting 2.5 hours for the suburban to show up and had my 80 year old Mother with meCons: They charged me $230 US per day insurance. A major rip off as the insurance was more then the vehicle rental. Would NOT recamend and I’m sure I’ll get no response to my issues
2.0 Mediocre2018 Mar 04
Bed experience 3 time more money. I went euro rentals end rent therePros: For 3 times less then dollarCons: None
2.0 Mediocre2017 Nov 26
Cons: I will never use company again
2.0 Mediocre2017 Jul 25
The worst experience everCons: I arrived at the airport and the dollar representative was super nice to begin with but when I declined their insurance, because I have my own insurance and car rental insurance with one of my credit cards, he said that I was obligated to purchase their insurance regardless. Their insurance was going to be twice more of what the rental car was going to be!!!!! The rental for my stay there was going to be roughly $660 and with their "obligatory" insurance was going to be about $2000!!!! The bad thing besides the outrageous amount of money was that after I had to obviously decline the rental and then had to wait a couple of hours to figure out how I was going to get to my destination which was a 2 hour drive....and this was my first time in Mexico so it was definitely an extreme inconvenience not to have been able to rent my car as agreed on Kayak before my trip. No apologies were even offered nor any other alternative.
4.8 Okay2017 Apr 15
Cancelled a lot different price when try to pick up the carPros: The online way to get a carCons: They try to charge $5000 for drop off in a different city not mentioned online
2.0 Mediocre2017 Jan 09
arrived with no car waiting for usPros: nothing.. we got there and were told nope zero cars availableCons: yep you guessed it you gave our car to someone else so when we arrived there were no available cars, even tho we reserved a vihicle well in advance. thanks for that
4.4 Okay2016 Dec 31
Held hostage by Car Rental agencyPros: Holiday travel: After waiting 3 hours for my car I finally got to the Dollar Rental agency and was told I had to buy their additional insurance package that multiplied my rental cost by 3. I told the agent I would only prefer the minimal liability that was included in the original offer because I had my own additional coverage from home. He said that was not an option and I had to buy his package. With precious vacation time running out and limited availability from other rental companies I was in no position to consider any other car. So I paid the ransom and drove away completely frustrated.
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Rated #16
GREEN MOTION
2 Mediocre (1 review)
5 locations in Mexico City
GREEN MOTION
Locations in Mexico City
443, Sur 103
Calle Juan Guillermo Villasana # 123
Interior Hotel Sheraton
Mexico City Benito Juarez Intl Airport - Terminal 2 Ambulatorio planta baja Entre puertas 3 y 4 local all-35
Mexico Reforma C Atenas No44 Col Juarez+52 555 291 8872
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
2.0 Mediocre2019 Sep 20
Cons: No car available, still not refunded. Inadmissible. When I contacted green motion they told me that I had to see directly with you because they did not have my credit card.
Rated #17
Economy Rent a Car
2 Mediocre (3 reviews)
2 locations in Mexico City
Economy Rent a Car
Locations in Mexico City
Av. Sonora casi esq. Texcoco Col. Peñón de los Baños Del+52 998 253 6112
Dinamarca 62 Col. Juarez (Zona Rosa) Del. Cuathemoc+52 998 253 6112
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Recent reviews
2.0 Mediocre2020 Jan 28
Cons: I try calling them but never answer! Dont recomend it
2.0 Mediocre2020 Jan 03
Pros: Worst car rental in my lifeCons: As usual They have the usual extras in insurance but not to the point where they highjack the car if you don’t pay for insurance they simply told us to a rental of 169 that if we don’t or insurance for 679 that won’t even give us th car. In mexico just don’t bother
2.0 Mediocre2017 Mar 28
Terrible car rental companyPros: NothingCons: They lied and said they only had one car. The company is corrupt. My license plate was stolen and the are charging me?
Sunnycars
14 locations in Mexico City
Sunnycars
Locations in Mexico City
Av 602 /Col San Juan de Aragon
Av Patriotismo Number 32
Av. Sonora Car Rentals Area
Ave. Paseo de la Reforma # 325
Aviacion Civil # sin numero
Boulevard Avila Camacho 1834
Calzada Acoxpa No 438
Col. Oxtopulco Deleg. Coyoacan
Guillermo Gonzalez Camarena,1205
International arrvial hall
Javier Barros Sierra 540
Mariano Escobedo 700
Montesitos #38
Paseo de la Reforma 208 local A
Recent reviews
America Car Rental
3 locations in Mexico City
America Car Rental
Locations in Mexico City
Calle Dinamarca No 62. Col. Juárez - Zona Rosa (Entre Marsella y Liverpool)+52 998 253 6112
Direccion Av. Sonora casi esquina Texcoco Colonia Peñón de los Baños, Delegación V. Carranza, CDMX+52 998 253 6112
Sinaloa 31 Col. Peñon de los Baños Int Hotel Courtyard Marriot+52 551 560 0089
Recent reviews
keddy by Europcar
2 locations in Mexico City
keddy by Europcar
Locations in Mexico City
Av.Paseo De La Reforma 208 Local A- Colonia Juarez,Delegacion Cuauhtemo
Benito Juarez International Apt- International Arrival Hall
Recent reviews
Arrent Car Rental
1 location in Mexico City
Arrent Car Rental
Locations in Mexico City
Circuito Bicentenario Esquina Juan Escutia Colonia Condesa+52 555 256 5935
Recent reviews
NU Car
1 location in Mexico City
NU Car
Locations in Mexico City
Benito Juarex Intl Airport Mexico D.F. +52 551 560 0087
Monday07:30 - 20:00
Tuesday07:30 - 20:00
Wednesday07:30 - 20:00
Thursday07:30 - 20:00
Friday07:30 - 20:00
Saturday07:30 - 20:00
Sunday07:30 - 20:00
Recent reviews
Rhodium
1 location in Mexico City
Rhodium
Locations in Mexico City
Benito Juárez International Airport
MondayInvalid date - 23:59
TuesdayInvalid date - 23:59
WednesdayInvalid date - 23:59
ThursdayInvalid date - 23:59
FridayInvalid date - 23:59
SaturdayInvalid date - 23:59
Recent reviews
Right Cars
1 location in Mexico City
Right Cars
Locations in Mexico City
Mexico City International Airport
Recent reviews
227 travelers who rented a car in Mexico City gave the car agency they used an average rating of 3.7

Good to know

Most popular agency

Alamo

Most popular car type

Mini

Average price

₪85/day

Good deal

₪68/day

When to book a rental car in Mexico City

Top tips for renting a car in Mexico City

  • 25% of our users found rental cars in Mexico City for ₪68 or less
  • Book your rental car in Mexico City at least 1 day before your trip in order to get a below-average price

FAQs about renting a car in Mexico City

  • One car rental company which has updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected is Alamo

  • On average a rental car in Mexico City costs ₪85 per day.

  • In the past 72 hours, the cheapest rental cars were found at Firefly (₪37/day), Europcar (₪48/day) and America Car Rental (₪50/day).

  • The only car rental company onsite at Benito Juarez airport is Alamo.

  • The only car rental company that offers shuttle or pick-up services from Benito Juarez airport to off-airport locations is Alamo.

  • In the last 72 hours the cheapest rental car price was found at Firefly Av Capitan Carlos Leon 15620 (8 kilometers from city center).

  • Take a look at our extensive car rental location map to find the best rental cars near you.

  • A Mini car rental in Mexico City costs ₪208 per day, on average.

  • A Standard car rental in Mexico City costs ₪86 per day, on average.

  • A Compact car rental in Mexico City costs ₪241 per day, on average.

  • In Mexico City, cars are most frequently rented at Alamo Domestic Arrival Terminal 2 (9 km from city center ).

  • On average a rental car in Mexico City costs ₪598 per week (₪85 per day).

  • On average a rental car in Mexico City costs ₪2,561 per month (₪85 per day).