Pros: Miguel and Diana were very friendly and hekofuy
Cons: Everything was super
Cons: They charged me for a missing tool in the spare tire what of course wasn’t ever there. I checked damage to the car before renting not tools and etc. I just trusted the person who gave the car. The trunk was never opened
Pros: People were friendly and helpful with insurance information.
Cons: The car had a few problems some error lights turned on after pick up but worked fine. And the price was way higher I was quoted at just about 700$ American dollars of course without insurance and paid 1350 when all said and done.
Pros: The minivan was in perfect conditions
Cons: They put bad gasoline. It did not last for that long. Once Infill it up at a regular gas station the fuel was ok
No car available..despite reserving months in advance
Cons: The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.
Reservation canceled due to overbooking
Cons: They overbooked themselves and canceled my reservation.
Pros: I didn't like it
Cons: The representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.
Reserved child seats weren't available
Pros: Price was supposed to be great
Cons: Unfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.
Disappointing and deceptive practices
Cons: When I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.
Never get a car rental on line in Mexico
Pros: Easy to set on line
Cons: Big different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified online
Pros: Nothing to like here! Awful.
Cons: I had a confirmed reservation for the class of cars not even available at this location. I understand that the exact car model is not guaranteed, but if I reserve a car for 8 people weeks in advance of my arrival, then I expect to get a car model that can actually fit our entire party with all the luggage, as opposed to being offered a smaller car "at a better price". I literally had to scramble last minute, with my entire family waiting in the arrival hall of the airport and me walking from an agency to agency until I found one that has the car that can fit us all. NO, this is simply not acceptable, not for a reputable rental place and with a confirmed reservation!
Rip Off!!! Use another car rental company
Pros: The vehicle was clean.
Cons: I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from National in Mexico City.
National has 5 rental locations in Mexico City. Take a look at our National rental location map to find the best rental cars near you.