Cons: The car rental company did not have the car I reserved and ended up renting me a different car at a higher cost. The agent said this happens all the time. Should have just reserved a car at a bigger company that's more trust worthy.
Cons: There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of time
They didn’t have my car, I need a refund ASAP
Pros: Nothing, they didn’t even help me getting a different car
Cons: The service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhere
Pros: The car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied help
Cons: Everything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.
Cons: Made a reservation through carrentals.com thrue Kayak. When I arrived In Mexico City I eas told they did not have the car I had reserved and they couldn’t do anything. They suggested me to call the third party rental broker I couldn’t find a number to contact. I canceled my reservation and still they had the nerve to charge me. I did not received any services from carrentals.com nor from Ace Rent a Car. But they still charge me. I ended up renting from Dollar Rent a Car. Who provided a way better service experience. Now I’m about to start a despute In hopes To can get my money back.
Gave away my vehicle
Cons: I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.
Bad service and van had several issues
Cons: Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkk
Pros: Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.
Horrible pickup experience
Cons: I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another company
Bait and Switch!!!!
Pros: Nothing. They didn't have the car I rented available.
Cons: They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.
Pros: The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.
Hard to find ACE (no signage). Insurance costs in Mexico are a killer!
Pros: We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.
Cons: We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from Ace in Mexico City.
Ace has 2 rental locations in Mexico City. Take a look at our Ace rental location map to find the best rental cars near you.