Pros: I was waiting for more than an hour for the office to open and nobody opened it called the customer number nobody answered I had to go to Herts to rent my car
Cons: We never got a car!! It was a scam!
Cons: I showed up to the kiosk. The woman said that they did not have my reservation since it was under 24 hours since reserving. I showed her my confirmation. She said that the prices on the reservation did not exist. After all this mess, I had to Uber to where I was staying. They were supposed to reach out to me when my car was ready even though the pricing skyrocketed from $75 for 5 days to close to $500 (both prices before the price of insurance). There was never any contact after that. Ended up renting from Casanova Car rentals.
Cons: They did not respect the reservation.
Cons: It took a while to convince the overzealous agent to accept my credit card's CDW. He would just not acquiesce that Mexico City is indeed covered under worldwide CDW.
Dropping off was quite hard to find where exactly to drive at the airport because there are no signs anywhere.
The car could've had an electronic lock.
Pros: The car was in perfect shape.
Cons: Aunque hayamos avisado del carro, las condiciones y eso, nos querían dar por fuerza un carro más pequeño y tuvimos que esperar cerca de 1 hora para poder salir.
Cons: This is borderline fraud. The rate was ridiculously low, but on arrival I was told I needed to obtain the full insurance on the car. Extremely poor customer service bordering on rude. We walked away.
Cons: They didn't honoured the insurance I bought on line with the reservation. Instead I had to pay 3 times the amount for their inhouse insurance to be able to get the car. At that point I had no other choice.
Pros: the worst experience.
Cons: Be careful when renting a car with Eropecar
Pros: Nothing good about this car rental: a complete rip off taking advantage of tourists. The car I booked was not available and they forced me to take an additional insurance (even though I didn’t want it as I had my own). I ended up paying four (!) times as much compared to what they sold it for online
Cons: On top, waiting time was very long, nobody in the shop spoke any English and when I wanted to return the car (at the time I booked online) the shop was closed. Complete nightmare.
Pros: Easy booking
Cons: Clearly explain your prices. I paid for the additional insurance and still had to buy a third insurance. So your prices were wrong. I will also leave my review on my YouTube channel. Will never book with kayak again
Worst car rental service in my life
Cons: They had no cars and made me wait one hour to tell me that. Their excuse was that since I booked using Kayak they car wasn’t really booked. On top of everything the guy sermones me on the type of coverage that I had picked for my inexistent rental.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from Europcar in Mexico City.
Europcar has 3 rental locations in Mexico City. Take a look at our Europcar rental location map to find the best rental cars near you.