1.9
Did my reservations online to avoid a timely transaction, got there and was told my reservation was done incorrectly, which it wasn’t. Asked me to l my existing reservation and then proceeded to want to charge me double the amount.Reviewed 2021 Oct 04
review from![kayak]()
4.0
Pros:Car was clean.Cons:Rental car given to us with an empty tank of gas. The rental car agency forced us to buy an insurance plan when our travel credit card included rental insurance in Mexico. The insurance cost twice as much as the rental car itself.Reviewed 2021 Jun 02
review from![kayak]()
2.0
Pros:NothingCons:They false advertise. They had quoted me $118 for the whole week. When I arrived, they want to force you to take their “protection”. The rate went from $118 to over $500 It is a scam. There was another foreign customer there that was facing the same issue, These company is dishonest and want to take advantage of their customers. Stay awayReviewed 2021 May 08
review from![kayak]()
4.8
Cons:It took a while to convince the overzealous agent to accept my credit card's CDW. He would just not acquiesce that Mexico City is indeed covered under worldwide CDW. Dropping off was quite hard to find where exactly to drive at the airport because there are no signs anywhere. The car could've had an electronic lock.Reviewed 2019 Nov 25
review from![kayak]()
2.0
Cons:Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponibleReviewed 2018 May 03
review from![kayak]()
2.0
Cons:Upon my arrival I went to pick up my rental at the place indicated and once I was ready to finalize the car rental paperwork I notified that the price was alter from USD$16.43 to USD $60 per day. That was very misleading to set a price and then have it changto higherReviewed 2018 Mar 12
review from![kayak]()
4.0
Cons:I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.Reviewed 2018 Jan 03
review from![kayak]()
6.4
Pros:The rental priceCons:The insurance price too muchReviewed 2018 Jan 03
review from![kayak]()
2.0
Cons:outrageous price trying to sell the insurance bad...bad ...badddReviewed 2018 Jan 02
review from![kayak]()
2.0
Worst mistake of my tripPros:Never having to deal with europcar ever again againCons:I was given a car with damaged wheels that I then had to pay for after I got a flat tire of 5 miles of driving. They claimed I damaged the rims and requested pictures to prove otherwise. Who has ever taken apart the car wheels when renting a car to photograph a rim. I would rather break my foot with a hammer and walk on broken glass for miles than ever do car rentals with Europcar ever again. This was simply a scam.Reviewed 2018 Jan 01
review from![kayak]()
6.8
Price mattersPros:It was mostly a pretty easy experience.Cons:Cost more than expected and advertised. Kayak did not have the relevant insurance information available at the time of booking, which is the cause for the inflated price in person.Reviewed 2017 Jan 23
review from![kayak]()
2.0
Reservation, but no car availableCons:The europcar office in mexico City Reforma 208 was supposed to be open at 9, the guy arrived at 10. Calling the help desk four times as twice not answered, at 9.15 they said the person would arrive in 10 minute. No further answers as the guy did not arrive in 10 minutes. Once he arrived he was surprised that there is a reservation, anyway he said there is no car.Reviewed 2016 Oct 24
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