Cons: It’s a trap!!!!!! Stay away from it!!! Getting there they charged me 200 dollars for the insurance and additional 80 dollars for 4 additional hours. Everything they say is sorry, you made it through EZ broker so we can’t help you!!!!!
Pros: NOTHING AT ALL, THEY MADE EVERY EFFORT TO MAKE THIS EXPERIENCE WORST THAN HORRIBLE
Cons: EVERYTHING!! We waited 3 hours and 15 minutes to pick us up from the airport, even though we were late because they didn’t pick us up on time they didn’t care at all. They didn’t honor the reservation we previously made online and gave us a different car, we made a reservation for a suburban and end it up giving us a Toyota Sienna because even when we have the reservation with the picture of the suburban in it, they wanted us to pay an extra $65 per day if we wanted it. Didn’t want to honor the reservation at all. We have our credit card with capital one, that back you up with the car insurance ( actually this is the reason why we have this credit card), they make us (otherwise they won’t give us the car) pay for their insurance at their prices. Their employees even told us “you’re in Mexico” and they were extremely rude. Every single person that was trying to rent a car was extremely unhappy and unsatisfied with the additional and exaggerated charges. We, as everyone there, after the flight and 3 hours 15 minutes of waiting to pick us up from the airport and take us to AMERICA CAR RENTAL, were extremely tired and pretty much didn’t have more options, it seems like they do all this on purpose so you can rent their cars , many people had kids and seniors and they just wanted to keep going and get some rest and they know it and take advantage of all this. HORRIBLE!!!, DON’T GO THERE!
Cons: I was never able to pick up the car due the excessive price for their insurance. it would be better if you can provide the cost of insurance, even if it's just an estimate, so people wont have to cancel their rental at the very last minute
Pros: NOTHING. My experience was horrible
Cons: Well they were trying to over charge me, therefore I ended up NOT renting the car from the agency
Cons: The experience was totally terrible
Cons: We tried to rent it but the service was awful, it really did feel like they didn’t want us to rent it. So we didn’t, we walked away
Be honest about prices
Cons: Only because it’s a different country you should it Deceived deceived people about prices it is not professional In the website it says $40 when you here they charge you four times that
Cons: The fact that paying for insurance is a must and was never told the actual price until I arrived. Then we were informed they had no cars. So essentially we didn't rent anything. Even if we did, after the insurance and deposit it would have been 4 times more than I was told.
Pros: El servicio en recepcion fue rápido y eficaz.
Cons: No tuvieron el auto que yo seleccione para renta (Tahoe) me dieron otro vehículo (Dodge journey) el cual no conocía y no es un auto de calidad. Con tracción delantera y nada de potencia, pésimo. Vengo de clima frío y el auto no traía líquido para aire acondicionado o no servía, por lo cual eran muy incómodos y sofocantes los trayectos. En el auto se percibía olor a orina.
Cons: The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.
They don't care about you.
Pros: It was a car.
Cons: They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.
Nothing as described.
Cons: I chose this service because it said that it was at the airport, but it isn't it's at the Marriott down the street. I walked all over the airport looking for it and it seriously seem like they're the only ones NOT in the terminals. I called for someone to come pick me up, they said 10 minutes. I waited for over an hour and no one came. I ended up walking to the Marriott. They gave me a car that not only was totally scratched, had no working AC, had terrible breaks AND after waiting all that, HAD NO GAS! The guy had the balls to tell me "go straight to the gas station, it's on E but should get you the the gas station" WHAT?! I just landed in a different country, been awaiting and now have to stop and get gas?! unbelievable. I've rented cars all over the world, including mexico before and have never had these problems. pretty pathetic.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from E-Z Rent-A-Car in Mexico City.
E-Z Rent-A-Car has 1 rental location in Mexico City. Take a look at our E-Z Rent-A-Car rental location map to find the best rental cars near you.