Book Alamo car rentals in Mexico City

Reviews for Alamo in Mexico City

Recent reviews

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15

2.0

Pros:Nothing, everything was wrong with my reservation. The Car, the price, the extra fees, the knowledge of the personnel at the pickupCons:I reserved a 7 seat car and they offered me a 5 seat truck because they don't have 7 seat car on their inventory. Alamo doesn't have 7 seat cars or trucks. They have only 5 seat cars. I don't know why Kayak - Alamo offers 7 seat cars to customers and they don't have cars with that capacity. I called in advance Alamo to ask for extra insurance fees and an agent at their contact center confirmed there are no extra insurance fees because my reservation has included insurance and reservation fees, but at the pick-up location, they charged no refundable 2,000 dollars for the insurance fee plus 1,500 dollars refundable retention fee on my credit card. Clearly, the agent at the front desk was inexperienced and constantly he was asking my questions to his coworker. Finally, I asked him to call his manager to try to solve my questions. Also, The manager did not know Kayak is offering 7 seat trucks and did not know about the high insurance fees. The worst car rental experience. Poor customer service and lack of professionalism. Pick up location: Mexico CityReviewed 2021 May 27

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2.0

Pros:nothingCons:there was no availability for cars when I got thereReviewed 2021 May 20

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2.0

Cons:Our flight was delayed and the Alamo office was closed in the terminal we arrived in (terminal 2). We went directly and as quickly as we could to the old terminal where the office was open. We got there a little after 3pm and they refused to honor the rental. Quadrupled the price and told us we were too late for the original quote. We did not get a car and it made our trip a bit challenging. Very frustrating.Reviewed 2021 Apr 10

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2.0

Cons:Did not have a car reserved for me, had my reservation but said they don’t hold them through this site.Reviewed 2021 Mar 16

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2.0

Pros:The staff was awful, rude, dismissive.Reviewed 2021 Jan 27

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2.0

Cons:The rarte was diferente From your website when ingot to the Alamo counter Very disappointedReviewed 2021 Jan 03

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2.0

Pros:Nothing. Mexico regulation did not allow Alamo de respect the price published in Kayak and the final one was double. I cannot rent the car and I ended renting another one from another company.Cons:Publish honest and real prices on your website or have a clear negotiation of prices and terms with the Mexican companies.Reviewed 2020 Dec 26

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2.0

Cons:Simple! Despite the reservation was made, I’ve got a response «we have no cars at the moment».Reviewed 2020 Dec 21

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2.0

Pros:Never got the car. The car rental place tried to charge me 4 times the price on kayak.Cons:The openness on kayak’s partReviewed 2020 Dec 06

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2.0

Cons:We arrived ~30 minutes late and the desk had . given our car away and they had nothing left!Reviewed 2020 Jan 07

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2.0

Cons:Alamo didn’t have cara for rentalReviewed 2020 Jan 03

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2.0

Pros:Nothing. There was no car available, and I was told that I would be contacted as soon as there was a car. No contact was ever made. Awful experience, messed up all of my plans for that day and the following one. Will never use Kayak or Alamo againCons:A car would have been betterReviewed 2020 Jan 02

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• What is the most popular rental car from Alamo in Mexico City?

  Intermediate (Nissan Kicks or similar) is the most frequently booked rental car type from Alamo in Mexico City.

• How many car rental locations does Alamo have in Mexico City?

  Alamo has 7 rental locations in Mexico City. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Benito Juarez airport (MEX)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Benito Juarez airport (MEX)?

  Yes