Book Alamo car rentals in Mexico City

Mexico City, DF, Mexico
19 Aug — 26 Aug
Same drop-off
Mexico City, DF, Mexico
Fri 19.08
Noon
Fri 26.08
Noon
Driver's age:

Pros

"Easy drop off, ."(in 1963 reviews)
" & very helpful."(in 2020 reviews)
"reliable flexible good ."(in 556 reviews)

Cons

"I didn’t even ."(in 2541 reviews)
" was not entirely clean"(in 2541 reviews)
"they had no s available!"(in 2541 reviews)

Reviews for Alamo in Mexico City

Overall Rating2.8 MediocreBased on 48 reviews
Cleanliness
3.2
Comfort
2.9
Overall
2.7
Pick-up/Drop-off
2.7
Value for money
2.8

Recent reviews

Traveler rating
1
1
1
32
1
Find reviews that mention:
2.0
Didn’t have the car I had bookedReviewed 2022 May 09
review fromkayak
2.0
I booked the car online and they didn’t have any cars available when I got there. They sent me to another place that charged me 3times the price. It’s all a hustle taking advantage of Americans.Reviewed 2022 Mar 25
review fromkayak
2.0
They didn’t have any cars available and didn’t honor my reservationReviewed 2022 Mar 14
review fromkayak
2.0
Awful. Arrived at the counter and they told me my booking was subject to availability... and they had no availability. Don't know if it is Alamo's fault or Kayak's..Reviewed 2022 Jan 07
review fromkayak
1.9
We rented a car for less than U$ 400 , then at the desk they were charging up to U$ 1650, so Alamo charged the card above, for more than 4 times that original value, they overpasses my card quota, after a horrible time, they reversed charges but kept nearly 20%, so imagine, mexico by bus whit a disappointed wife, total disaster vacation thanks to a company named Alamo and Kayak as well very unfair... Sergio stevensonReviewed 2021 Aug 21
review fromkayak
3.9
We had to pay more than double what was anticipated for the car rental. First, we rented it in my wife's name, but they stated she had to show her passport, which was not previously disclosed. As she had already been in Mexico and I was just arriving, she didn't have it with her, so the only way we could rent the car was if I was added as an additional driver, at an additional cost per day. Second, we have insurance coverage for rental cars on the credit card, but they stated we needed liability insurance. They showed us a document stating that this was a requirement with a price per day shown, but then stated that since we had a higher level car we had to pay more, but had no additional documentation to back that up. They finally made a small concession and gave us a tank of gas (worth about US$30 vs. over US$500 in additional fees). They said that we should not rent cars from Kayak or other 3rd parties, because the additional fees are not disclosed by them, but this is the first time I have had this problem, having previously rented cars with various 3rd parties in the U.S., Spain, Italy, England and Ireland. We rented an intermediate car with automatic transmission, but apparently that doesn't mean the same thing in Mexico. When we arrived, they brought out a standard transmission VW Vento, a sub-compact. We had to wait over a half hour for them to bring out a 2019 Nissan Versa, another sub-compact, which was as basic and gutless as they come. We then spent about 20 minutes inspecting the car as it was full of dings, scratches and tears in the seats, that if not documented properly, they would have tried to charge us for. This was my first experience renting a car in Mexico, so I don't know if the whole Mexican car rental industry operates this way, or if Alamo is worse, but the whole experience left a bad taste in my mouth.Reviewed 2021 Jul 27
review fromkayak
2.0
Pros:NothingCons:A lot of hidden fees. I had to go somewhere else to rent a car as when I got to the counter the total price was three times the amount I had reserved the car for. The customer service was not the best neither. First thing I was told is that even I had a reservation, it was not guaranteed for them to have a car available for me; these does not make sense for me, what is the point of making a reservation then?Reviewed 2021 Jun 16
review fromkayak
2.0
Pros:NothingCons:They didn’t have car available and refused to honor reservation in any capacity. We had to scramble and call a ton of other places to find a car. They were not helpful at all and blamed it on Kayak for not confirming reservation with them.Reviewed 2021 Jun 07
review fromkayak
2.0
Pros:Nothing, everything was wrong with my reservation. The Car, the price, the extra fees, the knowledge of the personnel at the pickupCons:I reserved a 7 seat car and they offered me a 5 seat truck because they don't have 7 seat car on their inventory. Alamo doesn't have 7 seat cars or trucks. They have only 5 seat cars. I don't know why Kayak - Alamo offers 7 seat cars to customers and they don't have cars with that capacity. I called in advance Alamo to ask for extra insurance fees and an agent at their contact center confirmed there are no extra insurance fees because my reservation has included insurance and reservation fees, but at the pick-up location, they charged no refundable 2,000 dollars for the insurance fee plus 1,500 dollars refundable retention fee on my credit card. Clearly, the agent at the front desk was inexperienced and constantly he was asking my questions to his coworker. Finally, I asked him to call his manager to try to solve my questions. Also, The manager did not know Kayak is offering 7 seat trucks and did not know about the high insurance fees. The worst car rental experience. Poor customer service and lack of professionalism. Pick up location: Mexico CityReviewed 2021 May 27
review fromkayak
2.0
Pros:nothingCons:there was no availability for cars when I got thereReviewed 2021 May 20
review fromkayak
2.0
Cons:Our flight was delayed and the Alamo office was closed in the terminal we arrived in (terminal 2). We went directly and as quickly as we could to the old terminal where the office was open. We got there a little after 3pm and they refused to honor the rental. Quadrupled the price and told us we were too late for the original quote. We did not get a car and it made our trip a bit challenging. Very frustrating.Reviewed 2021 Apr 10
review fromkayak
2.0
Cons:Did not have a car reserved for me, had my reservation but said they don’t hold them through this site.Reviewed 2021 Mar 16
review fromkayak

Where can I find Alamo car rentals in Mexico City?

International Arrivalsterminal, Alamo car rentals

Address

International Arrivalsterminal

Hours

Saturday07:00 - 23:00
Sunday07:00 - 23:00
Monday07:00 - 23:00
Friday07:00 - 23:00
Thursday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00

Phone

+52 55 5786 8077

Address

Domestic Arrival Terminal 2

Hours

Saturday07:00 - 23:00
Sunday07:00 - 23:00
Monday07:00 - 23:00
Friday07:00 - 23:00
Thursday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00

Phone

+52 55 5786 8077

Address

International Arrivals

Hours

Saturday07:00 - 23:00
Sunday07:00 - 23:00
Monday07:00 - 23:00
Friday07:00 - 23:00
Thursday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00

Phone

+52 55 5786 8077

Address

Mexico Intl Airport Av Capitan

Hours

Saturday07:00 - 23:00
Sunday07:00 - 23:00
Monday07:00 - 23:00
Friday07:00 - 23:00
Thursday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00

Phone

+52 55 5786 8077

Address

Javier Barros Sierra 540

Hours

Saturday00:00 - 00:00
Sunday00:00 - 00:00
Monday00:00 - 00:00
Friday00:00 - 00:00
Thursday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00

Address

Paseo De La Reforma 325

Hours

Saturday08:00 - 18:00
Sunday08:00 - 18:00
Monday07:00 - 23:00
Friday07:00 - 23:00
Thursday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00

Phone

+52 55 5207 5195

Address

Ave Patriotismo 69

Hours

Saturday08:00 - 18:00
Sunday08:00 - 18:00
Monday07:00 - 23:00
Friday07:00 - 23:00
Thursday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00

Phone

+52 55 5276 9844

Good to know

Most popular location

International Arrivals

Most popular car type

Economy

Average price

₪80/day

Good deal

₪64/day

Top tips for renting a car from Alamo in Mexico City

  • 25% of our users found rental cars from Alamo in Mexico City for ₪64 or less
  • Economy rental cars from Alamo in Mexico City are around 98% cheaper than other car types, on average

FAQs about renting a car from Alamo in Mexico City