Book Thrifty car rentals in Mexico City

Pros: Car was clean and relatively new.

Cons: Car had no gas in it when picked up. (Red light on). One of the wheels didn’t have air pressure with pressure notification light on at pick up. No credit was given when car was returned with Kore than half tank more at return. Credit card info was stolen from the system by someone who was trying to charge the card for other purposes.

Pros: Clean and new car

Cons: Quicker pick up and drop off Cheaper insurance options

Pros: The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.

Cons: When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.

There were no cars

Pros: Nothing

Cons: I was not notified and my time wasted

No cars available

Cons: They did not hold my reservation. I was told there were no cars available and there would not be any until five days later.

the dos ñor honor de reservation

Pros: the car da a hice the drop of as a fast

Cons: the dos ñor honor the reservacion, usted ir a suv they gave us a car and the quote da a more than doble the price on the smaller unit te claime that prices on your web site are just get clients but there real prices are registred when you get to tjr counter

Hidden insurance that they forced us to buy and said was mandatory

Pros: Nothing

Cons: Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!

Car rental thrifty

Pros: Nothing

Cons: The merchant did not release the vehicle. Regards, juan

They attempted to charge me for existing damage

Cons: They are snakes. They attempted to charge me for existing damage to the vehicle that was already clearly marked on the damage for when I accepted the vehicle. Complete bs! Beware!!

What's the point of making a reservation?

Pros: Everything was fine except for the fact that for the 2nd time using Thrifty in Mexico City, an automatic transmission vehicle was not available in spite of the fact that I had reserved specifically that.

Cons: I reserved an automatic transmission vehicle a couple of months in advance of the trip. When I arrived to the Thrifty agency, I was informed that no vehicle with automatic transmission was available and that it was subject to cars being returned on time, which could have, but fortunately did not take several hours. A couple of observations: 1) when this happens, the Thrifty agent needs to apologize and show a bit of empathy for the customer (our agent's attitude was more or less "that's just how it is," and there was no apology - this is customer service 101, no?) 2) if the reserved vehicle will not be available, why not contact the customer before they arrive so that they at least have the opportunity to make other arrangements? We provide contact information to Kayak. The agency claims they do not have access to this. I don't know if this is true or not, but some mechanism needs to be in place that would allow the agency to communicate with the customer if a problem arises prior to the reservation.

JMDF

Cons: I made my reservation online, when I went to find my vehicle at the time and date indicated, Thrifty had no vehicles available, the customer service was heavy and showed a lot of indifference to me, he just kept talking on the phone with his friends and not attending to the clients.