Cons: They’re not honest and they don’t explain nothing and they got a bad customer service
Cons: They wanted me to pay a high deposit fee of more than $3000.00 dollars otherwise Ineeded to get different rental rate. They wasted my time and they only gave me a hard time!!!
Pros: Office was clean and easy to get to.
Cons: The car I reserved was not there. I needed an automatic, any automatic. Kayak showed this location as having several automatic transmission cars, one that I reserved. But when I went to pick up the car, they were totally out. So I had to book from Hertz at the airport and we were put about 3 hours behind schedule due to commute, etc.
Cons: Full disclosure of complete charges. TOO! Many hidden fees.
Cons: When we walked 35 minutes to the Budget office, they informed us that they didn’t have any cars nor did any other budgets and they weren’t sure why kayak was making reservations.
Cons: THEY DID NOT RESPECT THE RATE ON THE RESERVATION AND WANTED TO CHARGE 66 DOLLARS P/D FOR A SIMILAR CAR A VW GOL. THEY SAID THE DIFERENCE IN RATE WAS BECAUSE THEY DID NOT HAD THE CAR I RESERVED WHICH WAS UNTRUE AS A GOL IS A LOW SCALE CAR. I WAISTED 2 HOURS, AND $25 IN TAXIS TO GET TO BUDGET AND BACK
beware of upselling
Cons: - the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for money
Cons: The price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ce
Cons: Despite having a car reservation they did not honor it, they did not have a car available and did not offer any way to solve the issue
Confirmed reservation but no car!
Cons: Even with a confirmation number, the agent said they had no car for me. What's the point of making a reservation if it doesn't actually reserve anything?
Cons: The car wasnt available when we got there, even though we had the reservation. There was a problem with the communication of the system. Very disappointed, never reserving through this platform again.
Beware: unable to get car, still fighting refund
Cons: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from Budget in Mexico City.
Budget has 4 rental locations in Mexico City. Take a look at our Budget rental location map to find the best rental cars near you.