Book Payless car rentals in Mexico City

Reviews for Payless in Mexico City

Recent reviews

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2.0

DO NOT RENT FROM THIS PLACE... Things to watch for: their exchange rate (will cost you more), their dumb insurance rates (a $400 rental will get another $475 in insurance for full coverage, then add another $130 for their dumb exchange rate). Bottom line is, stay away from this place, this has been top horrible car rental experience for me, and the other places I quoted work about the same. Maybe because it was during a busy vacation period, but just a few months back I had a great rental experience in Mexico (different company) and the price was very fair (just like in the US).Reviewed 2022 Mar 26

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2.0

They are scammers. I don’t recommend. I reserved specific auto and they give you what they want Poor ethic for company.Reviewed 2022 Mar 01

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2.0

Terrible and badPros:Nothing because I didn't rented the carCons:They lie about the price I don't understand why kayak said a price so cheap and pay less rental car no respect that price I think that is a shame of both companies I'm not going to do any more business with ether one !!!Reviewed 2017 Aug 10

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2.0

No phone numberPros:N/ACons:Wasn't able to communicate with anybody in Mexico City to confirm.Phone number in Mexico City does not exist.Reviewed 2017 Jan 17

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5.2

They would not take the rate that I got onlinePros:The car was clean.Cons:The employees were mostly rude except for one girl but they did not offer solutions until I said I was going to call PROFECO, the mexican consumer protection services agency. They said that they had no connection to kayak whatsoever.Reviewed 2017 Jan 10

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4.0

Do not use Payless in Mexico City!!!Cons:The rate we had confirmed by Kayak was in another universe to what they charged when we arrived. They also said they did not have a record of our booking or a car...although they later found one. Full insurance (although if you have an accident it is not full insurance) is required. My understanding is they were at the airport but they were half hour taxi ride away.Reviewed 2017 Jan 09

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2.0

Bad service and liarsPros:Nothing bad serviceCons:They didn't have my reservation They mentioned problems with the system and they offer me a car very expensive I do not rent the carReviewed 2017 Jan 07

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8.0

Great car for travelPros:Great car and dealsReviewed 2017 Jan 01

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3.6

Terrible experience in Mexico CityPros:Car was ok - clean, though the back suspensions were already damaged and not the model type we had requested through priceline (one level down)Cons:No respect for the reservation, and the quoted price. Staff looked like they hated working in that office, and was less than friendly. Unfortunately, we were in a hurry to leave, and renting the car took 1.5h, so battled a bit, but could not get through. Here are some details. 1. They could not find the reservation. 2. Once we had a payless customer rep on the phone, they said they would honor the price of the reservation but did not. 3. Bottomline - rental price / day was multiplied by 4; we had to pay for the full insurance that supposedly is compulsory in Mexico City (which is not true after verifying). I came out to 270$ for a 4 day rental instead of the $20 quoted by priceline. 4. We returned the car half a day earlier, and did not get any appreciation or discount. Also had to go through a 10 min inspection (which thankfully did not lead to any extra charges), though it would not have mattered since they made us pay the full insurance. This experience was terrible. Hard to say whether it was Payless or just this office. However, this was bad enough for me not to ever want to be a Payless customer. I would also recommend that Payless takes a close look at this Mexico Juarez office.Reviewed 2017 Jan 01

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2.0

Pros:Horrible service. Big scam operation charging us 3x the price and refusing to waive cdw even though we had it on our credit card, telling us no insurance works in Mexico. Liars and scammersCons:Everything. From the rude agents to the scam price to telling us that they couldn't find our reservation and that they couldn't do anything about it. Don't rent here.Reviewed 2016 Dec 30

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2.0

They denied our bookingPros:They did not honor our bookingReviewed 2016 Dec 25

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• What is the most popular rental car from Payless in Mexico City?

  Intermediate (Class Intermediate Car or similar) is the most frequently booked rental car type from Payless in Mexico City.

• How many car rental locations does Payless have in Mexico City?

  Payless has 5 rental locations in Mexico City. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Benito Juarez airport (MEX)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Benito Juarez airport (MEX)?

  No (According to our data)