Cons: I rented a “Jeep or similar” SUV and Kayak gave me a “total price” of $117. I arrived at Hertz and they had no Jeeps, no 4-wheel-drive cars, and they told me I was required to purchase insurance (even though my credit card offers rental insurance) which doubled the price of the rental. I am about as dissatisfied as I could possibly be with this experience. The Hertz people weren’t very friendly either.
Cons: The price I thought I was paying and the price at the counter was triple. Why can’t the website be clear regarding cost?
Pros: First of all, they did not have a car for us, that we reserved. So we had to go to a different hertz across town and get one there at an incredibly inflated cost. More than twice as much. Second of all, the car they gave us, was quite possibly the worst car I have ever driven in my life. A really unsafe and insecure car. Third, when I returned the car, the agent refused to call me a cab and told me I had to walk to the airport to find one. It was an expensive and awful rental experience. I will never rent from them again. Honestly I feel completely ripped off of $1200, when it was supposed to be $500. So so so disappointed. I will also be writing a letter to hertz about this, as I feel scammed and honestly felt unsafe in the car.
Cons: the insurance prices
Cons: No car was available even with my reservation
Cons: The price provided by Hotwire had nothing to do with the price given by the car rental company so I did not end up renting the car through the chosen company
No available cars
Cons: I rented a car with a B class, but when I arrived they told me that they didn’t have that size and there were only two kinds left with a high price.
Once I get to rental office my price was 5 times higher!!
Cons: Online price is way off!!!!
Pros: The fact that it is a recognised brand
Cons: No one knew where the Hertz kiosk was. No signs to direct you. No sign on the pickup van or where you needed to be to get picked up. Not user friendly
Pros: Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.
overcharged us, Terrible service, junky tiny car
Pros: The return went pretty well and shuttle left on time.
Cons: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.
Would not honor rental cost - poor service
Cons: We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from Hertz in Mexico City.
Hertz has 18 rental locations in Mexico City. Take a look at our Hertz rental location map to find the best rental cars near you.