Low season | May |
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High season | August |
Cheapest flight | ₪1,970 |
Everything was good, but there was a delay of about an hour
Everything was good, but there was a delay of about an hour
I liked it as a half empty flight, I didn't like to wait 5 hours to fly which wasn't my fault.
Food was horrible! Inedible sandwiches by a supposed star chef, Assaf Granit. I was dead hungry the entire flight but couldn't possibly stuff that awful sandwich down my throat,
El AL has vastly improved its overall experince in the last several years. Nicer place, nicer flight attendants, food, comfort etc
Poor food service, a microwave heated sandwich and 300ml water bottle for a coach 4 hours flight ticket. Entertainment only by streaming to your device if you got something more than a small phone screen. On the positive side - on time arrivel.
Remind me not to fly (eat) at passover with Israeli cartiers. Came out of the aircraft with an incredible neck pain. Crew and entertainment were good.
Great entertainment system. The crew was somewhat helpful, but ignored the calls completely. Also all the isle seats were taken by the time of check-in and we had to squeeze a family of 5 on middle seats in 3 rows - awfully inconvenient to fetch nappies, take kids to the toilet or fetch water. Seat spacing was ok and the missile defence system of ElAl planes is unmatched.
Window seats on the 737 are tight and narrow. Staff was good.
the luggage was delayed to the point i missed my next flight hich was an hour after arrival not good at all
El al is the best choice for flights to Israel.
The plane was so outdated, that it made it uncomfortable. The temperature was hot during the whole flight
Happy attentive flight crew. All in all good flight the night flight works well. Getting into Mexico City early so you don't get caught up it all the immigration and custom ques, additionally, this helps when exiting the airport and crossing the city to your final destination. All works very well and would do it again
All the pessengers should be wait in a line útil the creo and piloto are arrived.
Planes seat could be bigger very uncomfortable for tall humans.
Atraso de dos horas y media con vuelos sobre vendidos
Great airplane The confort was within the high standards. My only little problem was That all the movies ( only 3) was on Spanish, even though I was selecting the audio on English it didn't happen. After that I highly recommend aeromexico
We were sitting on the plane for half an hour before we arrived at the gate after landing. We had to wait half an hour to collect our luggage.
Made payment for extra baggage online. When I got to check-in, they made me pay again. Lesson learned - Dont buy extra luggage allowence online, only pay at check-in.
Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
They again did not offer any functioning WiFi in the transatlantic crossing.
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
Good. Food items are ok but not really healthy (no protein for the vegetarian option, just a total of 2 gr total) so not fulfilling. Also, no airline is educating passengers to behave and have common sense: let the one sitting by the window pass first, leave toilets clean after use, etc. Humanity is just getting rude and more disgusting by the day and without education or enforced common sense no
My only issue was my meal was inedible except for the sides.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Brutal as can be … delayed by 24 hours then delayed and hour on the tarmac then delayed three hours in Chicago, screaming child behind me kicking the seat for the better part of 10 hours… couldn’t be worse
Terrible! After boarding we were stuck on the plane for 3 hours with no air circulation during a heat wave.
Nothing they cancelled my connection and couldn't get me on a flight for 3 more days
It is a modern tragedy that any airline expects you to travel for 14 hours in such discomfort and that the only way to add comfort is exorbitant prices. I was in pain by the time we landed. Shameful.
Everything was pretty good except for food. They need to improve on it compared to other airlines.
The plane was dirty and the in seat air wasn't blowing as planes usually do.
Very nice staff , good in-flight entertainment and food/snacks. Our luggage didn’t make it on the way there, but picking up luggage at the airport was a straightforward process.
Meals were adequate but could be better. Lots of movies, podcasts, tv shows. We really enjoyed using our personal headsets highly recommended. 15 hrs flight great to travel at night.
It got me where I needed it to; not much more. It had no competition so that was why I chose it.
Awful. I got stuck next to a person carrying a dog and behind someone with a dog. People need to board these dogs downstairs. The cabin is crowded enough with your pets
I would have liked it better if Iberia had not lost my and my companion's luggage.
Basically a smooth ride to Madrid. There was a little hiccup with boarding but it worked out. Overall great experience!
First flight was 5.5 hours delayed, the notification came within 2 hours of the flight (bags already checked in). connection missed- no one working on getting us on an alternate flight, knowing where our luggage will be. It was chaos figuring out how to get to our final destination. Customer service throwing us into nowhere on the phone- all while we have 2 small kids on us. It will take the whole vacation to recover from this experience. I am scared how the return flight will go in August. Check-in staff (not sure if they are airport hires or iberia hires- beyond rude, especially in Madrid.) On-plane staff, food and entertainment were good.
The service was great and the people are professional. The service was excellent. I will definitely be recommending them to all of my friends.
The check in was a disaster - they don’t follow their own baggage rules. The layovers are unrealistic and Iberia doesn’t help with their own connecting flights. They lost our kids child seats without any recourse. We will never fly Iberia with our family again.
Very delayed flight. After a hot/crowded bus ride to the tarmac stairs that negated all benefit of being in boarding group 1, we sat on the tarmac forever in the HEAT waiting for departure from Athens. Seatback was very upright in first class and therefore uncomfortable. Fortunately they block middle seats. Food was good. Upon arrival in Madrid we waited AN HOUR for baggage to arrive. What a waste of time.
Passengers were taken to the aircraft by bus. But they kept people standing back to back in the small no AC, no restrooms, no chairs area for 30 minutes waiting for the shuttle bus. No information was provided to the passengers, no help or service was offered during this incident
Very poor experience the flights were delayed and poor. I think we should have been upgraded on the next flight. I don't think we will be flying again you coming or going in the states and out of the country. This was a nightmare I realize that the flight wasn't so expensive but I still think we should be given at least a third back for the cost of this experience
Our flight was at 12:30 but we couldn’t check in till 10:30 because there was no staff working. When they finally arrived, there was a long line of people waiting to check in. They definitely need to be prepared at least a few hours ahead of the flight to be able to check people in. We’ve been there since nine in the morning. After we were checked in and went up to the gate, the staff was very nice. We were supposed to leave at 12:30 but we didn’t leave until later. When we arrived at Madrid, we had to run to our gate so we wouldn’t miss our connecting flight. The time that we got to our gate, they were calling last call for the flight. We were all out of breath from running and the lady that was taken our boarding pass and passport to scan before entering the plane was very rude. She told me to stop breathing on her and that she understood it was from running, but it’s a hygiene issue. I was embarrassed and felt degraded. All I could do was look at my husband. He couldn’t believe that she said that, the reason we were breathing hard in the first place was because of her airline that she worked for was late, which caused us almost missed our connecting flight. I was trying to catch my breath from running I couldn’t just stop! The staff on the plane were very polite. We got the premium economy and even though are seats had more room it didn’t look much different from economy. Besides our meals and snacks if we asked for any drinks, we had to pay for extra drinks. We got the same meals as economy. We had to still walk all the way to the back to use the lavatory because we were not allowed to use the one near us because that was for business class. I honestly don’t think it’s worth paying for a premium economy with Iberia. I wanted to do the tax receipt in Madrid from all the purchases we made in Spain and Portugal, but since we had a run our gate, we didn’t have time to do that. I did like that the flight had different meals for my three year old. We probably won’t travel with Iberia again.
The main improvement would be better food, although this flight had better food than outgoing flight from JFK to Bilbao.