Everything is good except the seats are tightened no rooms for the legs,
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still haven’t received it yet
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
Seats were not super comfortable and food was not good at all. If I had a chance I would definitely fly a different airline. Of course they are better than any budget airline, but not by much.
The crew was generally professional. Though one of the crew members seemed to be easily annoyed, the others were fine and helpful. The green olives and almonds snack was really good. A great idea, and nice balance of tastes.
From Freetown to Monrovia was good. Leaving the USA was terrible because all my connections flights got delayed.
I had a cancelled flight because of technical issues going to my destination, and a delayed flight coming home. All told it wasn’t a total bust.
Awful. No counter attendants. No dinner offered due to delays.
No seat back entertainment. And app had a hard time getting entertainment loaded.
Experience was great - no complaints. Took off on time, landed early. Got to the gate relatively quickly - took a little bit of extra time to deplane but nothing excessive.
Flight delayed for more than 16 hrs and no effort was spent to provide an alternate
Very disappointing given gate agent behavior. Filed a formal complaint with United.
Everything except the food and entertainment. It was a great experience though
All went very well. We used the AIFI Airport, such a lovely facility. Definitely needs better transportation options to get there.
Both ground crew and flight crew were rude, and did not provide any level of service. They made it very difficult as we were traveling with a passenger the required assistance.
From the check-in, to the flight, and arriving, everything went very smoothly. Unfortunately, when I received my baggage it was severely damaged. I have a hard shelled suitcase and it was completely smashed it. I’m not sure how this could happened but I am extremely disappointed that my belongings were damaged beyond repair and continued use.
Really nice, all good, nice crew and all on time
Unfortunately I had an awful boarding experience. Our first flight with Aeromexico was fine and landed on time however it couldn’t find a gate and we were late which made us lose our connecting flight with Aeromexico. The staff handled it horribly when we explained our situation and would not led us board when we missed the boarding time by a couple minutes. The staff were extremely rude and did not attempt to even help us. Because of this incident, my husband and I missed a full day of work which negatively impacted our salary which we need. Please compensate us for the work that we missed.
It was OK. The flight is pretty long for the airlines to only offer a simple sandwich on business class. The entertainment is similar to that on other Skyteam members. Ultimately the airline lost my bag and didn’t deliver it to me until the next day after a lengthy lost baggage report.
Good, the flight from Miami to Mexico City was better than Mexico City to Miami
Aeroméxico cancelled my ticket without advice AND It make a last minute mess in my intinerary, no solving my situation, bad advice and bad customer service
Flight was on time, good service, but there was no free WiFi, even for first class passengers
It was good in general. The Crew during the flight were very nice at all times.
Horrible seat at the back. Crew was very kind. Packed plane. Wordy pilot bragging about Iberia being punctual when many of us came from Alicante flight that was delayed an hour and many lost connection and we lost our luggage. Still waiting for it
Excellent plane, 787. Very good seat and additional stuff they provide. Good food. Very good staff.
In general, I've had excellent experiences with Iberia flights and will continue to use them. In this last flight there were two things that didn't go right. I didn't get the kosher meal I had pre-requested when I had checked in on-line. Things worked out OK as we ended up eating the fish and vegetarian choices, which were really good. The other issue was that some movies for me and my wife started fine but after 8-12 minutes the content just switched to something else. The flight attendant reset our entertainment systems, but the problem persisted. We ended up choosing other movies/TV shows that did work fine.
My flight being automatically moved messed up my travel plans, and I had to quickly find an alternative mode of transportation. I couldn’t get a refund from any of the companies involved. Kayak, Ibiza, or Vueling. I am still unsure of how to settle my concern.
It wasn’t great because the third-party from Kayak there was just no information about how to check in with Vueling. And the purchase of the ticket from under pricer just made everything really difficult. I’m unlikely to use Kayak again for these reasons.
Everything went smoothly, and we even arrived 40min earlier than scheduled, on an Orland-Madrid route.
Bad experience. The seat room are very tight. The food is not good and the breakfast has no hot drink.
We flew into Barcelona and the plane was so cramped and very uncomfortable and dirty. But we flew out of Madrid and that plane was much better. Would fly Iberia again.
Good plane, excellent food, crew and entertainment. Seats in business could use an upgrade
Because the plane was delayed from Madrid to LAX, we missed our connecting flight to Malaga. Iberia offered to book us a hotel room but I needed to be in Malaga that evening. I ended up buying train tickets to Malaga from Madrid. I also feel Iberia should compensate me for the cost of the train tickets because they didn't meet their travel obligation.
24 hour delays aren’t even heard in 3rd world countries with archaic transportation systems. I’m never flying American Airlines again.
Good flight, no turbulence. I felt safe and comfortable which is really important when I am just a passenger.
A shout-out to the flight attendent, Lauren, who was the main person assisting me. She was amazing - perfect balance of bright, cheerful, engaging, yet formal
British Airays fails to enforce its own guidelines regarding carry on size limits. There were MANY passengers with full suitcases stuffing them into the overhead compartments leaving no space for others, like me, who adhere to the posted sizes. I had to put my carryone bag into my foot space, in additon to my carryon personal item, leaving me cramped for a seven hour flight. I was in physical pain, and I attribute this entirely to staff unwilling to enforce limits. The infotainment system was horrible. the touchscreens did dot work correctly, and there was no information on system operation. I am 77 years old, and a lifelong movie-goer. I recognized ONE movie (and not much better TV shows). It seems that BA saves royalty money by limiting its move and TV selection to absolute rubbish. The FlightAware program is the worst informationsystm I have ever seen, it is completely worthless. I pay attention to the safety briefings...in the event of an emergency, one is supposed to assume the "brace" position, except the seats are so close together, front to back, that it is not possible to assume the position without striking the seat in front of you. at age 77, and a lifelong traveler, this is the worst flight experience I have ever had, and I will never fly British Airways again
Business class on British Air with the Airbus 320 means the same seating as main cabin ( 3 - 3), but with the middle seat of each three-seat row blocked off to become a platform/table. This is decidedly NOT a business class experience. Other aspects of the flight were fine.
Pilot announcements were clear. Boarding is too slow compared to budget carriers.
Economy seats were good and spacious. Much better than virgin by a mile.
This review if for American Airlines. From London to LA, British Airways customers flew American Airlines and there was a small incident on the plane with a customer that was sitting next to me. She had a gluten free meal which she selected online. The flight attendant brought her food and both times, it contained gluten (bread, cracker) and by the second time, the customer mentioned about the issue to the flight attendant because she is highly allergic to gluten. Customer was very gentle and just wanted to note that both her meals contained gluten on the tray. The whole situation could have ended really well if flight attendant just apologized and mentioned she would relay the message to the responsible party. Instead, she entered defensive mode and started making some BS excuse about how the cracker that was supposed to be mine, fell onto her tray instead. Mind me, I already had that cracker on my tray. I doubt I would be given two. Also, she mentioned that the bread from the previous meal was gluten free. REALLY? I ate that bread and it tasted like it had PLENTY of gluten. The whole situation was handled so poorly, not only by that one flight attendant, but by 2 others. The reason I intervened is because the customer sitting next to me was tearing and all she did was mention the mistake which could have cause her health great damage, and instead she received attacks and excuses. AA, you should train your employees how to better handle situations like this. A 'well, I don't see why this problem is a big deal since you (the customer with allergies) read the ingredients and avoided eating the cracker that "accidentally fell" from the tray of the customer sitting next to you,' should not have been coming out of a flight attendant's mouth.
Need thicker and wider blankets. Food was below standard especially in the fist leg.
Boarding was poor. All groups called immediately one after the other resulting in a long queue in the jetty/jet bridge. Seats were very hard and and did not recline on a 4.5 hour flight. No food was available. Plane was cold. There was no entertainment.
