Sacramento hotels near Sacramento Theatre Company

Cons: The information regarding parking could've been better. I assumed we had the option to either self-park (through the hotel) or valet not realizing the hotel doesn't have a parking garage to self park so when I left at night I had to pay $18 through the city on top of the $70 overnight parking to then park with valet through the hotel. The pool was packed when we went to go swimming in the morning and the staff just walked around completely ignoring us instead of trying to help us find somewhere to sit. They had signs set up on tables saying the area was reserved for 10 am yet no one was even sitting there at 1130 am. Bad customer service when that's what their job is there to do. I called ahead to make sure my reservation was okay because the card I originally booked it under was cancelled. The lady I spoke with confirmed my reservation and confirmed with me that everything was good to go. I showed up to check in and the front desk lady then told me my reservation was cancelled?? Extremely frustrating after driving 8 hours to Sacramento and just wanting to get into the room and relax. Fortunately, they were able to rebook the reservation but it was just frustrating to have to do so.

Cons: A little more upkeep and cleanliness (especially for a suite). Need better coordination with in-room spa services. Our service never arrived after attempting to book three times prior to our stay (and finally calling and confirming with them the day before our stay). Nonetheless, they never arrived and we were charged for our services anyway. I had to chase down the service for a refund - at first they claimed that we were not in our room, finally admitting that they failed to properly coordinate with the hotel and nobody ever arrived. We received a refund, but it was not worth the trouble. The staff is very friendly - especially the tall kid that checked us in... but there can be a bit more attention given to detail, i.e. cleaning condensation stains on ceilings and walls of rooms, stocking more water and replacing bent/crumpled room service menus with new ones... high-end prices for mediocre ambiance, but I'm sure with some hard work - the place can become world class.

Cons: hard to get regulated the hot water, thin walls, very loud and you can hear every conversations even the cell phone from all rooms no only your neighbors

Cons: Breakfast was not included

Cons: No complaints

Cons: At one point our key cards stopped working but the staff was extremely accommodating and fixed the problem very quickly.

Cons: Restaurants weren’t open. Bar was only open for take out drinks. The market they had was absolutely overpriced like crazy. The showers were a bit outdated. The fan from air conditioning unit is very loud I couldn’t sleep at all. No TV options at all for kids without paying extra.

Cons: Room was dusty and had finger prints in the bathroom. There was a long black hair in the bed.

Cons: Upon check-in, we were given a room that was still occupied. The following morning someone walked into our room while we were sleeping.

Cons: Room was GROSS. The smell of other people was prominent upon walking in... That should have tipped me off, but I decided to stay. Unfortunately for me, and my severe dust mite allergy, I did not sleep for more than an hour as I scratched all night and woke up with severe allergies and itching due to the musty linens. It's not that they didn't wash the linens, but they were obviously quite old. The shower curtain was ragged and had black mold spots on it. The comforter was a sort of grey white and had several brown stains. The staff did not seem to care when I mentioned this in the morning. We decided not to stay another night and instead went to the Westin in Land Park and enjoyed that much more.

Cons: They didn’t stock the mini bar after our first night

Cons: All the coffee in the room was decaf.

Cons: Our first room had blood on the walls. We then moved rooms only to be placed in a room that wasn't cleaned. When we were moved again our room was still dirty but by then we had missed our original plans we had made. We stayed in the third room. The only thing the hotel did was remove a parking charge (which feels like something that should be free for guests anyway). Upon checking out a staff person made a very inappropriate drug related joke to my partner that made us both uncomfortable. When trying to order food from the bar I enquired about the cooking oil as I have food allergies and the staff said she didn't know and refused to find out what was used. I felt very uncomfortable, unsafe and dirty the entire trip. Definitely will not be staying at the Hyatt again.

Cons: Hot tub was not hot and it was 60 and raining.

Cons: Wish the windows were more clean but totally understandable with the traffic everyday.

Cons: Size of pool & parking charges were steep

Cons: Fee for wifi. Air condition kept noisily turning off and on all night

Cons: Charging for parking was unexpected. Steep WiFi charges also unexpected when it is free in almost all hotels and coffee shops. very disappointed in this nickel and dime strategy. Especially, when they charge nearly 50% over nearest comparable hotel, this is very user unfriendly. Air-condition/heating unit made noise throughout the night. That vent could have been kept away from the bed room.

Cons: It took me forever to check in! They had no record of my reservation, front desk had to call getaroom.com to confirm my reservation. Even though, I had booked three hours prior to arriving. The room smelled miserably. I The shower drain was plugged and the water would not go down the drain! Many items in the room were broken (cabinet drawer) or looked very cheap and old.

Cons: Room was not to the standard I found the previous visit. Not cleaned properly, radio broken, no phone directory on the hotel phone. Window filthy.

Cons: The mattress was really bouncy and a little uncomfortable for my liking. The bathroom was really small. It was over 100 degrees outside and the AC took a long time to cool down the room.

Cons: The fact that when I exited the hotel property I had to make a u-turn to get back to the freeway.

Cons: Location was a bit on the seedy side of town I forgot a book & they would not accept my credit card for shipping it to me, sent it COD, thought $16.70 was a bit unreasonable.

Cons: wifi was would cut in and out, very slow

Cons: We stayed at floor 25 , and you can hear the noise of the elevator all night long.....

Cons: Nothing!

Cons: Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.

Cons: As others have noted, the parking is problematic. The self-parking lot is across the street, and isn't a very good value. We had issues leaving with our room key card, but the response over the intercom was prompt and effective.

Cons: We were placed in the room right next to the elevator so we didn't get the best nights sleep. Kept hearing everyone talk, cell phones ringing and such.

Cons: I hated paying $32 per night for valet parking

Cons: Cannot believe the room have no Internet connection included in the price.

Cons: Not new, worn, dated

Cons: Limited menu at restaurant and room service. Very pricey.

Cons: Did not have free parking or WIFI

Cons: My room had a subtle odor to it. I was charged $50 with no explanation. The room was right next to the elevator so I could hear all the loud talkers outside.

Cons: The pool was very small and stayed shaded almost all day. Even at noon only half of the pool had sun on it. In terms of the room there was no fan in the bathroom to help ventilation.

Cons: The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.

Cons: Very noisy

Cons: Nasty carpets, peeling wallpaper, disgusting smell in the room and the hallway/elevator. Would not stay here again

Cons: Except for the wait staff, the rest of the staff was not very helpful.

Cons: Small room, plugged toilet, noisy A/C

Cons: None

Cons: They left their hold my credit card on for several days. Way too long.,

Cons: Nothing it was exactly what it appeared to be.

Cons: Resturaunt was horrible, 1 poor server for the entire place on a Saturday night. She was overwhelmed, ordered wine, soda and cheesecake. Wine & Soda came fine, cheesecake took a while, then no silver wear and no refuel on the coke for my son after repeatedly asking and waiting 20 min. We walked out. There was unattended children in the pool area screaming like idiots and since there is a partial took it echoed into the spa area, staff was called twice about it and ignored the calls.

Cons: The room was in good working order and fine mechanical repair. However, some cosmetic damage could be seen in the bathroom due to steam infiltrating the walls.

Cons: The large amount of children running around. We went on a busy weekend which had special events hosted, but the kids from the event where everywhere! They were running around in the workout room in the treadmills without parental supervising and without shoes on! Another issue was the amount of 'iffy' people hanging out in the parking lot. People that we're not staying at the hotel but just scoping out the patrons coming and going.

Cons: N/A

Cons: The staff was unprofesional. The facilitities were dirty. The hotel is more like a motel with the Holiday Inn Logo in it.

Cons: The security lock on our door was definitely busted, and 1/2 of the TV channels didn't work.

Cons: The place had bed bugs, bad! Had to change rooms at 4 am because the beds were covered in them, disgusting!! Other than that, which is worse than anything, it 'looked' clean and stuff was nice.

Cons: The hotel room was dirty and had torn curtains. The room needed updating.

Cons: Literally nothing bad about this place that can be controlled. There was a large crowd present for an event, which just made lines longer and service slower (service was still great and the lines were still good).