Pros (+) staff there is the best KATERINA was amazing
Cons (-) loud nosises from other rooms I could hear everything
4 stars
Sheraton Puerto Rico Hotel & Casino
200 Convention Boulevard, San Juan 00907, Puerto Rico
San Juan, Puerto Rico
See location+1 787 993 3500Photos of Sheraton Puerto Rico Hotel & Casino
Overview
Situated in San Juan, Sheraton Puerto Rico Hotel & Casino is an easy drive from Old San Juan and the Fort San Felipe del Morro. It features a gym, as well as a Jacuzzi, an outdoor pool and free Wi-Fi.
There are a range of facilities available to those staying at Sheraton Puerto Rico Convention Center Hotel & Casino, including express check-in/check-out, sauna and car hire. It offers a relaxing stay with in-house spa services including massage, and boasts views of San Juan Bay Marina that can be admired while unwinding.
All the stylish rooms at Sheraton Puerto Rico Hotel San Juan provide a desk, plus all the necessities for a comfortable stay.
Breakfast, lunch and dinner are served daily at Choices Restaurant, as are local and American specialties. District Lounge is an ideal spot to have a beverage before heading out to discover the best of the local nightlife.
The resort provides a convenient place to explore nearby Ocean Park Beach and Castillo San Cristobal, as well as everything the local area has to offer. Guests can also easily visit attractions nearby, including Condado Lagoon.
Latest deals for Sheraton Puerto Rico Hotel & Casino
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Sheraton Puerto Rico Hotel & Casino
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Tea/coffee maker
- Coffee machine
- Vending machine (drinks)
- Dining area
- Dining table
Things to do
- Gift shop
- Eco tourism
- Beach access
- Casino
- Fishing
- Board games/puzzles
- Bingo
- Evening entertainment
- Beauty salon
- Horse riding
Pool and spa
- Infinity pool
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Spa and wellness center
- Massage
- Sauna
Accessibility and suitability
- Hypoallergenic
- No smoking
- Non-feather pillow
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Adapted bath
General
- Window
- Family rooms
- Storage available
- Sea view
- Seating area
- Sofa
- Telephone
- City view
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Toilet
- Toilet paper
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Radio
- Shared lounge/TV area
- TV
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
Outdoor
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
Parking and transportation
- Parking
- Valet parking
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Sheraton Puerto Rico Hotel & Casino
8.6
Very good
953 verified ratings
Wonderful
569
Very good
103
Good
90
Okay
49
Fair
46
Mediocre
27
Poor
69
Summary of reviews
Guests say
Guests generally appreciated the great service provided by the staff, highlighting their friendliness and efficiency, particularly during check-in. The hotel is well-located, especially for those heading to the convention center or nearby attractions. Reviewers enjoyed the pool area and its relaxing views. However, several concerns were raised regarding noise disturbances from neighboring rooms and a lack of certain amenities like refrigerators, microwaves, and adequate beach access. Additionally, guests found the pool size to be inadequate for the number of visitors, and some felt that the overall value for the price paid was not satisfactory.AI-Generated from customer reviews
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Score by provider
8.7 out of 10
309 reviews
9.1 out of 10
1 review
8.8 out of 10
13 reviews
All reviews
Pros (+) Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
Cons (-) I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Pros (+) We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
Cons (-) However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
Cons (-) Limited choices restaurants
Pros (+) the infinity pool and the service as well as the area
Cons (-) no minibar
Pros (+) I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Pros (+) Love the casino love the Metropole restaurant love the pool
Cons (-) I don't like it there is not a beach in the hotel
Pros (+) I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Cons (-) The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Pros (+) Hotel is clean and friendly staff
Cons (-) Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Pros (+) The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Cons (-) Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Location
200 Convention Boulevard, San Juan 00907
What's nearby
- Condado Beach1.1 km
- Museo de Arte de Puerto Rico2.6 km
- Castillo de San Cristobal2.7 km
- The Poet's Passage3 km
- Plaza de Armas3 km
- Viejo San Juan3.1 km
- Paseo de la Princesa3.2 km
- Catedrál de San Juan Bautista3.2 km
- La Fortaleza3.2 km
- San Juan National Historic Site3.3 km
- San José Church3.3 km
- Museo de Las Americas3.5 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Sheraton Puerto Rico Hotel & Casino
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Sheraton Puerto Rico Hotel & Casino
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in San JuanMost recommended
See most recommended stays in San JuanGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 2.3 km |
Nearest Airport | San Juan Isla Grande |
Distance to airport | 0.8 km |