Value for money
Distance to city center
Distance to airport
|"clean, friendly staff and location!"||(in 36 reviews)|
|"The rooms are very comfortable and modern."||(in 10 reviews)|
|"Great vibe at the hotel."||(in 21 reviews)|
|"Pet friendly and noiseyvas a result."||(in 2 reviews)|
|"Also the parking charge was not advertised"||(in 12 reviews)|
|"The hotel "compensated" us for the very unsettling disturbance by waiving our pet fee."||(in 8 reviews)|
|friendly staff||in 112 reviews|
|pool area||in 94 reviews|
|great pool||in 68 reviews|
|great hotel||in 59 reviews|
|room service||in 32 reviews|
|tiny room||in 27 reviews|
|parking fee||in 22 reviews|
|illy coffee||in 14 reviews|
|pet friendly||in 8 reviews|
|santa cruz||in 8 reviews|
|great time||in 6 reviews|
|parking was tight||in 6 reviews|
|restaurant and bar||in 4 reviews|
|bed was very comfortable||in 3 reviews|
Carpet in room was stained, mattress was not supportive/ sagged. It’s a motel, not a hotel.
No snacks to purchase (candy, chips, etc. )
Excellent Hotel Choice near beach!
Upscale hotel very close to the beach. The interiors are very well appointed and well thought off. The heated pool and hot tub are quite awesome and the pool side bar is a blessing. They have got cabanas on pool side, which can either be reserved or on first come first serve basis (did not use, so not so sure). The Solaire in house restaurant is quite upscale and offers quite a variety of sumptuous eating options. Overall an excellent hotel with courteous staff.
The rooms are a bit small, which probably is due to the expensive real estate and demand for rooms in the area. The room service is quite slow, if at all they turn up to service you, which was slightly disappointing. Parking could be a problem if you get in late in night, and the parking spots are quite close together. I was quite worried That someone is going to bang into my car while opening the door.
Santa Cruz High School Class of '66 50th reunion
The hotel staff gave our party of 150 people 5 star service, the food created for the buffet was excellent, valet service for our guests was a wonderful touch, the ballroom was spacious with tasteful decor, and our private room was clean and well designed. Above all our event planner was knowledgeable and accommodating!
I can't come up with a negative comment.
the rooms were small
No complaints. Accommodated all of our requests. Would stay here again.
Restaurant service was terrible!!
Overall this is a good hotel with very nice staff. What I expect from a Marriott. Everything was clean and there was tons of parking for self park. Our room was spacious and the hotel was quite. The pool looked very popular for families and the restaurant always had people in it- but we didn't visit either.
Not sure why they charge you to self park @ $10 a night.
Hotel Paradox: business luxury that is clean, quie
The staff is actually warm and welcoming, not just cold or professional. The rooms are smart and clean and the beds are unusually comfortable. The decor and cleanliness of the pool area is refreshing; the bar attached to the pool deck is a very nice touch.
The jets in the spa were weak to non-existent. I am a "spa snob" though, so my judgment may be overstated. I have a bad back, so I always look for places with a spa. I am, nevertheless, glad that the Paradox had a spa: the water was hot and the water was clean. For that, I am grateful. However, without working jets, I have to give the Paradox less than a perfect rating. Please excuse my snobbery.
Hope this helps to improve the hotel...
Overall I really liked the concept of the hotel. My room was comfortable and well designed. The lobby, pool area, and touches like the mats by the elevator were nice. Staff was very helpful and kind when I complained about the pool issues, the manager of the restaurant let me know that they're going to hire a pool attendant.
This hotel is a distance from the beach and on a very busy road so I feel like the people including myself book it because of the pool area which has a great design and an area to eat outside and enjoy the sun. There were clear rules around the pool, no kids under 14 in the hot tub, no children not potty trained in the pool, no jumping or diving from the sides of the pool. No employee of the hotel or restaurant was enforcing these rules when I was there for a 2 day getaway from my home in San Francisco. I witnessed a baby in a diaper in the heated pool, there were children under 14, under 5 years old and babies, with their parents in the hot tub, and adults and children dive bombing the pool so I was getting splashed with water when I was trying to relax. This hotel is in the Marriott chain, Marriott knows what's safe and posted all of the rules, the hotel needs to enforce them so everyone, people with kids and without, can enjoy their stay.
Parking situation was odd. Lot was under construction and hard to understand how to enter the hotel. Don't think that there should have been a charge for self parking.
Great facility, good location. Sweet shower! Nice towels. Coffee maker and fridge in room. Comfortable beds.
nothing off hand
Hotel Paradox offers the best of Santa Cruz in a modern alternative to a traditional hotel found in the rich city of Santa Cruz. The city offers rugged mountains, majestic redwoods, vibrant nightlife and communities, and so much more. Hotel Paradox strikes the ideal balance between nature and urban design without too much extravagance or fuss. This hotel is authentic and designed not just for the best, but to be the best. Guests arriving at this Autograph Collection Hotel will be greeted by an inviting and engaging staff ready to help and serve at a moment's notice. The inviting yet mysterious ambiance will truly leave guests feeling the Paradox experience.
This hotel offers 170 bold hotel rooms and suites for any guest to enjoy. Anyone looking for a modern alternative to traditional beachfront hotels has found their place at this hotel. The rooms and suites feature a warm urban forest aesthetic that's accented by natural lighting. This juxtaposition of urban artifice and natural ambiance is what makes this hotel Paradox Hotel. Guests will constantly find themselves amazed and enticed by the hotel's compelling contradictions that only serve to make each experience more unique and thrilling.
The rooms also offer locally designed and inspired elements made with reclaimed wood paneling and more. Each room in the hotel offers complimentary wireless internet, flat-screen TVs, a coffeemaker, beverage coolers, eco-friendly bathroom amenities, room service, and even more. Guests will find this hotel to offer them the comfort of home in the heart of Santa Cruz.
based on 380 reviews
Value for money
Policies vary by room type and provider.
Guests with existing Hotel Paradox, Autograph Collection reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at Hotel Paradox, Autograph Collection for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Hotel Paradox, Autograph Collection is located at 611 Ocean Street, 1 km from the center of Santa Cruz. Town Clock is the closest landmark to Hotel Paradox, Autograph Collection.
Check-in time is 16:00 and check-out time is 12:00 at Hotel Paradox, Autograph Collection.
Yes, Hotel Paradox, Autograph Collection offers free Wi-Fi.
No, Hotel Paradox, Autograph Collection does not offer free parking.
No, Hotel Paradox, Autograph Collection does not offer free airport shuttle service.
Hotel Paradox, Autograph Collection is 43.5 km from San Jose. Hotel Paradox, Autograph Collection is 46.2 km from Monterey Regional.
Yes, Hotel Paradox, Autograph Collection is a pet-friendly hotel.
Yes, Hotel Paradox, Autograph Collection has a pool onsite.