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Sydney hotels near Customs House
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Best Sydney hotels near Customs House
This family-friendly Sydney hotel is located in the historical district, just steps away from Circular Quay and Museum of Contemporary Art. The Rocks Markets and Sydney Opera House are also within 15 minutes. Sydney Circular Quay Station is only a 3-minute walk and Wynyard Station is 7 minutes.
Overall 9.1 Excellent
Based on 8,175 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.2
Excellent
9.4
Excellent
8.8
Excellent
9.1
Cons: Very convince
Excellent
9.7
Mediocre
3.4
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.3
Good
7.7
Excellent
10.0
Excellent
10.0
Good
7.7
Excellent
10.0
Okay
5.4
Good
6.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Great views
Cons: Construction was going on
Excellent
10.0
Pros: The front desk staff sent us a complimentary bottle of champagne to put room because we were celebrating our honeymoon. They even included a very nice personalive card, too!
Excellent
9.7
Pros: Extra attention.
Cons: They need to replace the little ottoman in the room with a 2nd chair. The king size pillows are too long and too heavy.
Excellent
9.6
Pros: Ideal location for visiting Sydney sites and restaurants. Helpful staff.
Excellent
10.0
Pros: Friendly and helpful staff. Great location, 10 minute walk to the opera house. You can see the harbour bridge from the hotel street. They have FREE money exchange (US dollar to AD dollar). Super convenient.
Excellent
10.0
Pros: I've been coming to Sydney my whole life, and always wanted to stay somewhere with a harbour view. (Family lives way out of town.) This was the ultimate harbour experience, waking up to the sunrise over the Sydney Opera House is something I will never forget. Spent more time in a hotel room than in any other, just watching the view. Staff were friendly and very accommodating without being either sycophantic or condascending, top job all round.
Excellent
9.7
Pros: Beautiful room, comfortable bed, great fitness center. Location was exactly what I wanted and needed for a couple of days in Sydney...close to everything! Felt safe, and was treated wonderfully by all staff.
Cons: I REALLY have an issue with the use of so many plastic water bottles. It is nice to have them in the room for many, I know...and to have them to carry around, as well. But...in the gym? C'mon. Use a filtered water system, or at least have one available so that when you run out of your own water, you can refill it without having to use yet another plastic water bottle. For the cost of the bottles and the disposal, reusable ones could probably be provided to every guest.
Excellent
9.3
Pros: Location, not too expensive for a 5 star, good restaurant and breakfast buffet.
Cons: The sheets were too heavy I found, I struggled to get comfortable.
Excellent
10.0
Pros: Location, service and ammenities were great. Staff was very welcoming
Cons: Facade could use an update but the inside is very nice
Mediocre
2.8
Pros: Breakfast buffet
Cons: Construction around hotel is terrible. Gym and pool are old and needs to be updated. This hotel is the worst four seasons I’ve ever seen.
Excellent
8.5
Pros: Room very clean and comfortable
Cons: My second reception experience - arrived early and room not ready. Very helpful chap checked me in, checking photo ID and giving me spa key so I could freshen up after long flight. Promised a text when room ready and promised this would be within 2 hours. Returned from run to see if room ready having not received text in spite of two and a half hours having elapsed. Female receptionist insisting in seeing ID again which seemed utterly superfluous to requirements. When asked why I hadn't received a text she said that the "room has just this moment become ready". Amazing coincidence. ended up being late for an appointment because she was so reluctant to relinquish the key without me having to go and find my photo ID even though it was obvious I had already checked in and knew all the details.
Okay
5.6
Pros: Bellmen were good, pillows
Cons: Received worst room imagined. Low floor, dirty windows, bad views, receptionist lied about restaurant open at 10PM, Burger cost $30 plus tip, water in room was $10, room was expensive at about $300/night, no loyalty program with airlines except Qantas, shower was open with no door, no microwave, no real conveniences, small room.
Excellent
10.0
Pros: Simply everything. The hotel is a stones throw away from Circular Quay, and is in walking distance to the iconic Sydney Opera House. There are lots of awesome shopping venues all around; with food galore and convenience stores to choose from. There are several tours that have starting points only steps away; including ferry tours and dinner tours. I highly recommend the harbour view rooms. The view is breathtakingly beautiful. You really can't go wrong with this hotel.
Cons: Absolutely nothing not to like.
Located in Darling Harbour, this luxury hotel is steps away from Star Casino and Sydney Lyric Theatre. International Convention Centre Sydney and SEA LIFE Sydney Aquarium are also within 15 minutes. Star City Light Rail Station and John Street Square Light Rail Station are within a 5-minute walk.
Overall 9.1 Excellent
Based on 1,679 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Great deal! And beds are super comfy!
This family-friendly Sydney hotel is located on the boardwalk, steps away from The Rocks Markets, Circular Quay and Overseas Passenger Terminal. Sydney Harbour Bridge and Australia Square are also within 15 minutes. Sydney Circular Quay Station is 9 minutes by foot and Wynyard Station is 14 minutes.
Overall 9.1 Excellent
Based on 344 reviews
All
- All
- Families with older children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Located in Sydney Central Business District, this luxury hotel is within a 10-minute walk of Pitt Street Mall and Circular Quay. The Domain and Royal Botanic Gardens are also within 15 minutes. Wynyard Station is 5 minutes by foot and Martin Place Station is 5 minutes.
Overall 9.0 Excellent
Based on 2,942 reviews
All
- All
- Families with older children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.5
Pros: CLOSE PROXIMITY TO ALL MAIN ATTRACTIONS.
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Pros: We had originally rented an apartment in Sydney. However, due to construction at night, we had to relocate. We found a great rate at the Raddisson Blu and booked it. We enjoyed the last few nights of our vacation in a beautiful and comfortable room. The hotel staff was very helpful and the hotel was spotless. We would definitely stay there again!
Excellent
9.7
Pros: Convenient location to city attractions.
Cons: Breakfast prices were way too high. I paid $158 U.S. dollars and the breakfast prices were $18 to $26 US dollars. Overall I enjoyed my stay as the room was clean, quiet and comfortable.
Excellent
8.8
Pros: Stayed at the Radisson for one night on our way inbound from Canada to Melbourne. Lovely hotel, in the heart of the CBD. Close to the Harbour and ferries, the Opera House, slight trek to Darling Harbour but very central. Rooms were clean, modern and spacious. Also, took advantage of the breakfast buffet before or flight the next morning which was quite good but pricey $25per. The porters were exceptional, always attentive and helpful with the baggage. Would definitely recommend this hotel.
Cons: Only a couple of hiccups, we arrived in the morning and even though check in was at 3pm they said we could check in at 1130am. When we went to pick up our room keys they kept putting us off with “ready in 5 minutes” until noon. Just tell us noon, we would have gone for a walk. While we were waiting in the lounge for our room there was some construction going on in the restaurant, didn’t make for the best of atmospheres.
Located in Sydney Central Business District, this luxury hotel is steps away from Westfield Shopping Centre, Sydney Tower and Queen Victoria Building. Pitt Street Mall and Sydney Town Hall are also within 5 minutes. Town Hall Station is only a 5-minute walk and St. James Station is 6 minutes.
Overall 9.0 Excellent
Based on 2,617 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Pros: Location staff rooms amenities
Cons: Could use more business traveler support
Excellent
10.0
Pros: Staff was wonderful. Don't remember hugging staff before but we did at the QT. Felt like home. They went way out of their way to be helpful.
Excellent
8.0
Pros: Stylish rooms and common parts Comfortable bed Reliable shower Fast elevators Excellent breakfast service
Cons: Room too dark to work in Having to move all towels and gowns before showering Lack of storage space Lack of complimentary water Too much space given to expensive mini-bar "Free welcome cocktail" actually $24 Passive aggressive price list for room items Stains on walls - removed after second request
Excellent
10.0
Pros: clean, professional service, smiley face
Cons: n/a
Located in Sydney Central Business District, this luxury hotel is steps away from Circular Quay, Customs House and Government House. Sydney Opera House and Museum of Sydney are also within 5 minutes. Sydney Circular Quay Station is only a 4-minute walk and Martin Place Station is 11 minutes.
Overall 8.5 Excellent
Based on 937 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.4
Pros: Best location in Sydney. Amazing Harbour views. Will stay here again.
Cons: Not much shopping in the area.
Excellent
9.7
Pros: The location. Size of rooms.
Cons: Not much
Excellent
8.8
Pros: Breakfast was good, nice that kids eat free
Cons: The bathroom in 4-10 needs a good clean in all the grouting, especially joining the walls to the floor and the fixtures. Was expecting better for the class and cost of this hotel
Located in Sydney Central Business District, this luxury apartment building is within a 5-minute walk of Sydney Town Hall and The Galeries. Chinatown Night Market and Capitol Theatre are also within 10 minutes. Town Hall Station is only a 3-minute walk and Museum Station is 6 minutes.
Overall 8.7 Excellent
Based on 59 reviews
All
- All
- Families with older children
- Families with young children
- Young couples
- Couples
- Groups
- Solo travelers
Excellent
10.0
Excellent
10.0
Pros: Really enjoyed my stay here. Impressive staff. Really went out of their way to check me in early and effort was made for me with options. Lovely modern spacious apartment. Nice facilities, comfy bed, tasteful furniture and beautiful views with large fully opening window. Excellent location. Faultless stay.
Cons: Some apartments share a main entry before your private door, other apartment occupants can be slightly noisy entering and exiting this main door. But nothing too major.
Located in Darling Harbour, this aparthotel is within a 5-minute walk of Sydney Town Hall and Cockle Bay Wharf. Queen Victoria Building and Wild Life Sydney Zoo are also within 10 minutes. Town Hall Station is only a 5-minute walk and Convention Light Rail Station is 8 minutes.
Overall 8.4 Excellent
Based on 1,626 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.4
Cons: The walls were disgusting they needed painting
Good
7.4
Excellent
8.2
Okay
4.5
Pros: The position was good opposite the entrance to Darling Harbour able to walk too with ease well lit up area.
Cons: Don't stay here due to construction site next door has just commenced we were on the 14th floor and the jackhammer went for hours. At 07:00 the next day it started all over again come back in maybe 2 years time if the site next door has been completed.
Good
6.0
Pros: Hotel was convenient , quiet and a 5 min walk to harbour
Cons: Older furnishings and bedding Pool & sauna old
Located in Darling Harbour, this luxury hotel is steps away from Wild Life Sydney Zoo and SEA LIFE Sydney Aquarium. Sydney Tower and King Street Wharf are also within 10 minutes. Wynyard Station is 8 minutes by foot and Town Hall Station is 9 minutes.
Overall 8.3 Excellent
Based on 6,153 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Good
7.7
Excellent
10.0
Excellent
9.1
Excellent
8.2
Excellent
9.7
Excellent
10.0
Excellent
8.8
Okay
5.4
Pros: The beds need replacement. Two in my room had collapsed. The hotel engineer saidthe box spring was broken, so they offered to put us in another room. I checked and sure enough the mattress was broken there too. They moved us to a beautiful suite, but the floor in the room was too slippery for the wheels and the bed would slide out from the wall while resting, and slide away when standing. The hotel admitted that it knew it had the same problem in another room and ultimately they had to remove the frame to keep it stationary. They need to be more diligent in room inspection.
Excellent
10.0
Pros: Great wifi, attentive concierge, great staff all around.
Cons: Nothing negative to say, really.
Excellent
8.0
Pros: Good buffet, all the amenities expected from Hyatt. Central and fast access to the Harbour.
Excellent
8.8
Pros: Convenient location, clean, modern
Cons: There was a significant construction project blocking the front entrance and the street in front of the hotel during our stay.
Excellent
9.1
Pros: Free upgrade at check in to a room with a harbor view
Cons: None
Good
7.4
Pros: The location
Cons: No pool
Okay
5.7
Pros: Staff very helpful
Cons: No pool. No bath. Found an old shoe under the bed. Not so clean.
Good
7.4
Pros: The views are excellent looking across to Darling Harbour and the location is very convenient. Lobby areas look brand new but the rooms are a bit old looking.
Cons: The room smelled a bit like a chemical air freshener and the housekeeping service missed a few things.
Excellent
8.0
Pros: Centrally located, spectacular water view, balcony for fresh air which is so rare for hotels these days.
Cons: The poor positioning of the shower head and shelf must be a mistake. You need to stand flush against the wall to have a shower.
Good
6.8
Pros: Clean, good facilities.
Cons: Small rooms, very noisy, guest doors slamming starting @ 5am, , music from function centre floors below. A Hyatt by name only.
Good
7.7
Cons: Very late guest services, sometimes no one comes despite our continued calls
Located in Sydney Central Business District, this luxury hotel is within a 10-minute walk of Circular Quay and The Rocks Markets. Government House and Sydney Opera House are also within 15 minutes. Sydney Circular Quay Station is only a 3-minute walk and Wynyard Station is 8 minutes.
Overall 8.3 Excellent
Based on 1,364 reviews
All
- All
- Families with older children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.7
Excellent
9.1
Excellent
8.2
Excellent
9.4
Good
6.5
Mediocre
2.0
Excellent
9.7
Pros: Oscar was great
Cons: Bathroom smelt like mildew
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.7
Pros: Was easy to walk to the sights in the area - Opera House, Sydney Bridge, the Harbor, places to eat
Cons: "City view" really means a view of another bldg.
Excellent
9.4
Cons: Booking was for three adults but only allowed two complement breakfast. A bit strange.
Excellent
10.0
Pros: Location and service was stellar
Good
7.6
Pros: Location
Cons: Restaurant hours, elevators, concierge
Excellent
10.0
Pros: Location was great; central to both business and the local sites. Great restaurants close by. The housekeeping staff was also exceptional; you barely heard them in the morning when they started their cleaning. No loud talking in the hallways.
Cons: If I had to be picky, it would have been nice, esp in such a hot climate, to have at least two bottle of waters offered without cost.
Excellent
9.1
Pros: Fabulous location Amazing staff Unbelievably GREAT views Close to everything including public transportation
Cons: Rooms not cleaned every day
Excellent
10.0
Pros: Great location and great food
Good
6.0
Cons: The hotel is a construction site. Hotel not worthy of its rating. Four seasons and comparably located and priced hotels infinitely better. Beds uncomfortable, room not vacuumed
Excellent
10.0
Pros: Fabulous hotel! The hotel breakfast is the best I have ever had!
Excellent
10.0
Pros: Reception and staff... thanks to duty manager Victor Hidalgo for warm welcome and beautiful rooms and club lounge... we are going back in 3 weeks and also later.... They are next to cruise ships!!!
Excellent
8.2
Pros: Location and steam room
Cons: Small indoor pool with no jacuzzi
Excellent
10.0
Pros: This was a great location in Sydney....easy check in, great staff. We had access to the Concierge Lounge which was honestly one of the nicest of any Marriott Hotel I have stayed in. The gym was excellent and quite large. I would highly recommend this hotel.
Okay
5.7
Pros: Right in the heart of Circular Quay. Walking distance to Opera House and plenty of restaurants.
Cons: It was under construction while we were there. Was not made aware of the extent of the construction. Elevators were slow and aggravating. Was there a week and never got to know any of the staff.
Located in Sydney Central Business District, this luxury hotel is within a 5-minute walk of Museum of Contemporary Art and Circular Quay. The Rocks Markets and Sydney Observatory are also within 10 minutes. Wynyard Station is 6 minutes by foot and Sydney Circular Quay Station is 7 minutes.
Overall 8.2 Excellent
Based on 8,706 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Pros: Breakfast buffet was sumptuous.
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
10.0
Pros: Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Excellent
8.8
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
9.1
Pros: Excellent staff with one exception in lounge/bar on 36th floor. Waiter addressed me as "Boss", failed to give menu, did not mention kitchen was closed until I ordered and did not get drinks in timely manor. His poor performance stands in stark contrast to the rest of the staff. Good breakfast buffet and health club.
Cons: Better lounge experience
Excellent
10.0
Pros: • Exquisite Views/High Floor • My Package included Breakfast, Tea Time & Drinks/Snacks • Friendly Service • Great Accommodations • Close to the Ferries • Luxury Feel
Cons: • Exterior is dated
Excellent
10.0
Pros: Horizon Club views Excellent staff
Cons: Having to leave
Excellent
10.0
Pros: The Customer Service provided.
Excellent
10.0
Pros: My husband and I had a fantastic one night getaway. It was amazing, service outstanding and relaxation perfect.
Excellent
8.2
Pros: They food and service were good on the Horizon floor.
Cons: We were traveling with our 12 year old,who is very well behaved. We were told by our waiter that the 7:00 hour was drawing near and my son would have to leave the lounge. Which we obeyed every night and made our son leave the lounge. But on our third night, for some arbitrary reason,the horizon lounge manager let other children stay in the lounge passed the curfew hours, after he had requestied our son to leave. We questioned him and he flipped flopped with his story and then announced that all children were allowed to stay in the lounge for the rest of the week due to the Easter holiday. We just didn’t like when some people aren’t made to obey the rules and the manager fails to enforce them.
Good
6.0
Booked as I was planning to go to Sake so it was a short stroll. Found out about Blu bar which was a really nice experience. Conflicting messages about making reservations for Blu bar, I asked 3 seperate people in the hotel and all said it can't be done but we saw 4 of them on the night. Was disappointed that they don't honor $50 stay voucher for Friday night. Good stay all in all however if I wasn't planning on going Sake much better hotels for same price or cheaper
Okay
5.1
Pros: Room
Cons: Poor check in service
Good
7.0
Pros: Good location
Cons: Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
Excellent
10.0
Pros: with good price this hotel was far the best hotel I've ever stayed. Staffs were super nice. I told at the front that it is the first day of my honeymoon, they gave me a room with better view (maybe?) I mean, superb view with both harbour bridge and Sydney opera house. They even sent us complementary champagne and a box of chocolate. Loved it so much! thank you Shangri-la staffs!
Cons: Nothing I didn't like
Located in Sydney Central Business District, this luxury hotel is steps away from Queen Victoria Building, The Galeries and Sydney Town Hall. Westfield Shopping Centre and Strand Arcade are also within 5 minutes. Town Hall Station is only a 2-minute walk and St. James Station is 8 minutes.
Overall 8.2 Excellent
Based on 2,845 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
4.5
Excellent
8.2
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: We decided to have a staycation at Hilton Sydney with our toddler. Check-in was efficient where they reminded me of my suite upgrade. Enjoyed our complimentary breakfast at Glass each morning - a wide selection of hot and cold options. Access to Executive Lounge at any time between 6-9 - it can get quite busy during the evening drinks session. MAGIC team were highly responsive when it came to my requests (shoe shine, laundry and pillow selection as well as helping to arrange a spare iphone charger) and can be accessed by phone or the Hilton iphone app. Special thanks to the Glass staff member who found my toddler's toys left behind during breakfast. We were able to recover from hotel security.
Cons: Not a huge negative, but we were not provided with information regarding the available benefits at Hilton Sydney as a Diamond Hilton Honors member - something I had to confirm by dialling their MAGIC hotline. Breakfast at the Lounge is satisfactory and rates below the likes of Hilton Tokyo in terms of selection and quality - where Tokyo had an omelet station and also self service alcohol even in the morning. Barista made coffee should be complimentary during breakfast at Glass - at least for valued Diamond Hilton Honors members.
Excellent
10.0
Pros: Fabulous buffet breakfast
Excellent
8.5
Pros: Excellent location Clean and comfortable rooms
Cons: Room service was ok, but not great tasting Movies list was limited
Good
7.3
Pros: Great location, some staffs were very nice and helpful
Cons: During my last day I called for Bell to pick up my belongings but I waited 15mins and no one turn up so I end up carried them down myself.
Excellent
10.0
Pros: Great location with excellent facilities
Cons: Room and bathroom a bit on the small side
Excellent
10.0
Pros: Outstanding and polite service; rooms were serviced as we indicated a desire with the appropriate "light" and excellent Executive lounge!
Excellent
10.0
Pros: We stayed in a beautiful Relaxation room on the top floor - L43 (which we selected through the online check-in function through the Hilton app - highly recommended!). All staff we encountered were top notch. While our room was not yet ready at 4 (past the 3pm check in time), we were welcomed to enjoy some nibbles and drink at the Executive Lounge on L36. Soon after, the lounge staff provided us with our room keys where we explored the various features of our room. Most notable of which was the spa tub with complementary bath crystals. Hilton Sydney have recently (within past 6 months at least) replaced their Peter Thomas Roth toiletries with Crabtree & Evelyn - Verbena & Lavender). I first came across the range back at Hilton Tokyo in 2017 and took a liking to it. Staff ensured our room was equipped with 2 cots for our young kids. This was promptly set up prior to our arrival at the room. As a Hilton Diamond member, we received premium wifi throughout the hotel - where speeds were impressive for the most part. We were also offered a choice of complementary buffet breakfast at either Glass restaurant on L2 or the Executive Lounge on L36. The Glass breakfast was, by far, more comprehensive - although can get quite busy during peak times. Food was top notch, although it would be good if barista coffee is complementary - at least for Diamond members. We didn't try the gym and pool this time - Fitness First have bought the rights to operate the facilities and will be operational a few months into 2019. The Hilton service staff through the Hilton app or Magic function were very professional, prompt and delivered above expectations. Canapes at the Executive Lounge (6-8pm daily) features a tended bar. Nibbles for the most part differed on the two nights we were staying at the hotel. The Lounge can get quite busy at times so get in early for a seat and table. Would definitely stay again (maybe another staycation next Christmas!) would love to try the Relaxation Suite next time.
Cons: Our Relaxation room on L43 was situated next to the staff storeroom / goods lifts. As such, could hear the lifts during peak periods - not so much during the later evening. From our room, we could also hear the squeaky doors from across the hall. Perhaps timely for maintenance to give the doors some fine tuning. I would also like to see a better spread of snacks throughout the day at the Executive Lounge and perhaps complementary barista coffee at the lounge and Glass restaurant for loyal top tier Hilton members.
Excellent
9.7
Pros: Staff were helpful and friendly. The pool was well-maintained. It's a really convenient location to shopping and food.
Cons: Nothing really
Excellent
9.7
Pros: Breakfast, executive lounge where both amazing! Bed was so comfortable!
Cons: Security team is very proactive, I am guessing it’s just the laws in Australia
Located in Darling Harbour, this luxury hotel is within a 10-minute walk of Australian National Maritime Museum, Star Casino, and International Convention Centre Sydney. SEA LIFE Sydney Aquarium and Sydney Lyric Theatre are also within 15 minutes. Convention Light Rail Station is only a 2-minute walk and Pyrmont Bay Light Rail Station is 4 minutes.
Overall 8.1 Excellent
Based on 3,515 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.4
Excellent
8.2
Good
7.4
Good
7.1
Pros: Friendly staff, nice food, great location.
Cons: Shouldn't have to pay for internet access or parking.
Okay
5.0
Pros: The only thing I liked was the availability of the outdoor pool and access to internet in the lobby.
Cons: When I arrived and walked into my room, it smelled horrendous. Then walking into the bathroom their was some object of grossness in the shower. We called immediately and transfered to another room that was ok, but still had an odd odor. Then later in the evening, when coming back from dinner their was puke in 2 of the 4 elevators just sitting there. The front desk was informed, but really didnt act on it. I had to ride up to my floor with puke on the ground cause the other 2 elevators were taking too long. I spent 475 dollars for the one night.....I was extremely disappointed. Didnt even bother to try and get a refund.
Mediocre
2.5
Pros: Just the receptionists - guy who took my feedback when I checked out and seemed sincerely upset that I had a bad experience and the lady receptionist who produced the bedroom slippers when housekeeping rudely said there was none. Other than that, I was totally ripped off. I know the holidays bring volume, but the hotel should've been prepared for that. If you can't handle it, don't book additional guests, especially the ones that pay and are Accor members. You'll just ruin the experience.
Cons: Booked this for NYE, our first time in Sydney, Australia, at that. Paid a hefty AUD3000 given the holiday and received a rude response with no explanation on the first night from housekeeping when I requested for bedroom slippers. Was told they ran out but reception managed to produce 2 pairs the next morning for me (reception was actually quite helpful). Used, empty glasses, utensils were left on the table after beds were made up and towels were replaced. Room was clearly not vacuumed nor cleaned as the carpet still had some pieces of paper on the floor. Moulting towels with lint sticking to the body upon use, which meant having to take a bath again to remove them. Being an Accor member and having used Novotel around the world on various travels, my family was placed on the lowest floor with the cabin crew of various airlines. Noise could be heard outside. Black out blinds were not noticeable and woke up to the bright light. Refill of water bottles inconsistent - only done on 1 out of 4 days and even after having asked 3x on the same day for a refill, was told - "that's not our department" - and so the water never arrived. Attempted many times to re-stock water in the lobby but it was always empty and finished. For AUD3,000, it was a total rip-off and after having transferred to Westin Sydney with my SPG-Marriott points and getting the best room ever and satisfactory service for another 3 nights, Novotel Sydney has made me re-evaluate and think whether I should still continue using them when I travel.
Excellent
9.1
Cons: AC stopped working in middle of the night. We alerted staff the next day and the t was fixed while we were away. We never had hot water at the bathroom sink. In fairness, we never notified the staff about the problem.
Located in Double Bay, this luxury hotel is 0.5 mi (0.7 km) from Redleaf Beach, and within 3 mi (5 km) of Royal Botanic Gardens and Sydney Cricket Ground. Sydney Opera House and Sydney Harbour Bridge are also within 9 mi (15 km). Edgecliff Station is 13 minutes by foot and Bondi Junction Station is 24 minutes.
Overall 8.1 Excellent
Based on 813 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.2
Okay
4.0
Great location. Hotel is tired and seemed short staffed. Roof top needed a clean - leaves everywhere and towels overflowing from towel bin . Wallpaper peeling off in our bathroom. They were also painting the lifts whilst we were there which made getting up and down to our room and pool more time consuming than I would have liked.
Located in Sydney Central Business District, this hotel is steps away from The Rocks Markets, Circular Quay and Overseas Passenger Terminal. Sydney Harbour Bridge and Australia Square are also within 10 minutes. Sydney Circular Quay Station is 7 minutes by foot and Wynyard Station is 12 minutes.
Overall 8.0 Excellent
Based on 3,943 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
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Excellent
10.0
Cons: Great service from start to finish. Thank you!
Excellent
10.0
Excellent
9.4
Pros: Awesome location and great hotel. Perfect for a city weekend break.
Cons: Great room especially with a harbour view
Excellent
8.2
Pros: We love the location and the beautiful rooftop pool. We were also given a different room when a jackhammer was being used on the street outside our window late at night.
Cons: Other hotels haven't made us wait to check in if rooms were available before 3pm. We also didn't get a complimentary breakfast like we expected because we booked through a third party website.
Located in Sydney Central Business District, this aparthotel is within a 5-minute walk of Circular Quay and Overseas Passenger Terminal. Sydney Harbour Bridge and Barangaroo Reserve are also within 15 minutes. Sydney Circular Quay Station is only a 5-minute walk and Wynyard Station is 8 minutes.
Overall 8.0 Excellent
Based on 1,844 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
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- Solo travelers
- Business travelers
Okay
4.8
Pros: The location was nice and the hotel entrance is quite pleasant.
Cons: The staff was a little odd from a giggly receptionist who lacked in some professionalism upon checking us in to other indifferent staff members working the front desk and the breakfast buffet. They weren't rude, but it wasn't welcoming. The room was a terrible disappointment actually. It looked nothing like the stunning pictures we saw online and the bathroom was not clean. Yes, it had clean towels and new toiletries but I could see parts of the floor hadn't been cleaned in probably a few months and there were gross stains from whatever on the back of the door and wall - It was just unpleasant to say the least.
Excellent
8.2
Pros: Hotel really is in a great location, right at The Rocks in Sydney. Close to everything so you can walk, or get transport easily. Quiet location so well worth the stay.
Cons: Restaurant is closed. Would have been good to know this prior to booking. Does need a bit of a refresh to modernise it a little but otherwise that is all.
Excellent
10.0
Pros: The view was amazing, the location was within walking distance to the cruise terminal and tons of specialty shops and restaurants. The room was a 1 bedroom apartment with a huge patio! We loved it!
Cons: Wish we had booked for more nights.
Located in Wolli Creek, this hotel is within a 10-minute walk of Cahill Park and Kogarah Golf Course. Rockdale Plaza Shopping Centre and Enmore Theatre are also within 6 mi (10 km). Wolli Creek Station is 11 minutes by foot and Sydney Arncliffe Station is 15 minutes.
Overall 7.6 Good
Based on 2,353 reviews
All
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- Families
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- Solo travelers
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Excellent
9.7
Okay
5.4
Excellent
8.8
Pros: Everything
Cons: Nothing
Excellent
10.0
Excellent
9.7
Excellent
9.4
Okay
4.0
Excellent
8.0
Pros: The staff was very friendly and helpful.
Cons: The lift was broken and the bath area was small.
Mediocre
2.0
Pros: Nothing ...
Cons: The whole hotel . Hair all over the bathroom It wasn't mine .. Construction next-door , not good experience
Okay
4.0
Cons: Returned to reception 3 times as key didn't work. AC didn't work. No elevator to our room. Had to drag bags up & down stairs myself. Room very basic. NO amenities. Food terrible in restaurant.
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