5.6 Okay2018 Dec 31
They forgot to install toddler car seatPros: Great car except for seat belt problem and fact that Hertz forgot to install car seat that we requested in writing and verballyCons: So we had to return to pick-up location for car seat. Then when we removed car seat to adjust straps for our four year old we could not get he seat belt to ratchet and lock properly to secure car seat, so we had to return to pick-up location a second time(!) for a service person to help with their tricks for getting this seatbelt to work! Basically it cost us two full hours before leaving on a busy holiday weekend.
3.6 Mediocre2018 Jan 08
Cons: Waiting time at pickup was incredibly long - have never seen that before. 2 hour wait to pick up!
8.4 Excellent2017 Aug 30
renting on Australia's east coastPros: The pickup/dropoff went well, especially the help when we returned the car. Car was very comfortable, clean, drove well, and we had no problems.Cons: When we picked up the car, I asked for a map - especially of how to get to the motorway in Sydney. Was told they didn't have any maps. We used our cell gps, but when you go through tunnels service gets dropped (duh) making it a bit stressful about what turn might be next. I was surprised (frustrated) that even a city map was not available in paper form (come on, Hertz!). Next problem was discovered when we got home and I was paying my credit card bills. When my reservation was made, Hertz charged my credit card one day rental costs. But the system never reflected this when renting or returning the car, so I was charged the full amount when dropped off. This is NOT the fault of the return agent, but the Hertz system. I have since sent an email to Hertz and 2 days later still no reply. If this gets resolved, then my rating might go up - but if it takes more work on my part to get resolved, then rating may actually go down. Also, I thought the charge to drop off at a different city was a bit steep - especially since it seemed like more than twice the actual rental cost.
7.6 Good2017 Jul 27
Pros: valueCons: the return place is not easy to find, i spend nearly 1 hour for finding the place to return my car and also the traffic there
7.6 Good2017 Jun 07
Pros: Price was good. Car was as advertised.Cons: I requested a rental at SYDNEY AIRPORT, the pick-up and drop-off was about and hour away from the airport, no shuttle, and cost us $100 to get there by Uber...
10.0 Excellent2017 Feb 18
Pros: Multiple drivers at no extra cost
8.8 Excellent2017 Jan 15
Pros: Brand new carCons: Air Conditioner did not work
6.4 Good2017 Jan 14
Pros: Very helpful staff at pickup carpark (less so at the desk) when dealing with the issued discussed opposite.Cons: It turns out that the new X-trail model is smaller inside than the previous models. The car was advertised as large enough for 5 adults. It really isn't (just about large enough for 2 adults and 3 children) and bizzarely, the car provided ad an extra 2 folding seats in the back which further reduced the luggage space. Also on arrival I was shown to a Renault which was even smaller but the Hertz staff at the pick-up point accepted that this was not equivalent to the X-trail and changed it.
10.0 Excellent2016 Mar 09
Audi A5 RentalPros: Great Car!! I actually chose it as a test drive as I am thinking of purchasing one just like it! Well not exactly, one with the steering wheel on the left side. ;-)Cons: Lover everything!!!
3.2 Mediocre2016 Mar 07
Delayed pick up and charged twicePros: The lady working at the counter was very friendly.Cons: i upgraded my car but the new car allocated to me wasn't there. Took a long time for them to bring it around, but didn't update my record with the new pick up time. Dropped it the next day taking the delay into account. They charged me an extra day ($160. talked to manager without any luck. Send their customer support an email but the response said they get back to me in 2 weeks.