Car rental at Sydney Kingsford Smith Airport

Pros: The class of vehicle i booked was not available, yet I was charged the full amount BEFORE being informed that the full size SUV was not available. When I wanted to compare other options and cost, I was told to wait (with a 1 year old baby, after a 14 he flight) and ignored for an hour. Staff was short, rude and not interested in providing information. When I offered to return the nexr day to collect the class of vehicle I booked, that was also declined. I eventually got a smaller car, that forced me to change my family holiday plans, required the use of a second vehicle for 5 days.

Cons: I should've received the car I booked, or provided with alternatives. I use Thrifty aften (4 times a year, for about 3 months in total) but will reconsider my options in future

Pros: Nothing !!! They could not provide the car that I booked and paid for in advance. They stated that a Mercedez and a Toyota are the same categorie ( which they are NOT) So they cancelled my 2 reservations and I had to find a different alternative. Very in professional I travel to many countries and I will NEVER use them again. Now I have to get my money refunded let see how that goes.

insurance messaging is interesting

Pros: the car was good

Cons: I buy insurance ahead and the counter people tell me that it doesn't work so I have to buy the insurance again. The fees are as much as the car itself.