|"Exceptional location with amazing ocean views!"||(in 202 reviews)|
|"Pool and hot tub superb"||(in 11 reviews)|
|"Great service & great location."||(in 238 reviews)|
|"No free WiFi in."||(in 23 reviews)|
|"The hotel is old and outdated."||(in 45 reviews)|
|"Hot tub shut for repairs."||(in 9 reviews)|
|great location||in 587 reviews|
|ocean view||in 532 reviews|
|beautiful room||in 357 reviews|
|staff is great||in 254 reviews|
|beautiful hotel||in 206 reviews|
|cruise terminal||in 155 reviews|
|breakfast included||in 122 reviews|
|cold water||in 101 reviews|
|heated pool||in 93 reviews|
|downtown vancouver||in 79 reviews|
|hot tub||in 67 reviews|
|free wifi||in 65 reviews|
|pan pacific||in 22 reviews|
|new years||in 17 reviews|
|stanley park||in 16 reviews|
|cruise ships||in 14 reviews|
The check in staff was great
Proximity to the HAL cruise terminal was unbeatable. The lunchtime service in the bar downstairs was excellent, including jazz music selected by our waitress. The bed was comfortable. The desk attendant got us a room quickly even though we arrived quite early.
The water and shower were strange. Hot water ran out of the cold faucet in the sink for a full minute before it got cold, every time. Temperature of the shower and strength of the stream were from the same dial, so to get good pressure you had to sacrifice comfort. Truly bizarre. You need better signage downstairs to find the front desk. Usually they're on the ground floor. One of the down elevators was out, so we had a long wait because the first one working was full. $4.50 for bottles of water in the room? No way! There should be 2 complimentary water bottles, which you get in other fine hotels. And there is no convenience store nearby which stocks good water at a reasonable price. The (excellent) TV in the room was set at an odd angle, you have to twist your neck to view. Channel selections did not include Fox Business, which has higher ratings than CNBC; and MLB Network, which has baseball coverage other than the Toronto Blue Jays. And if you must burn half a dozen channels on French language programming, it's time to expand channel capacity. The three dinner restaurants had problems, in addition to high prices. The bar which had such good recorded music at lunch had a terrible, whiny live folksinger performing. We had to leave. The top premium restaurant was closed for a special event, and the third was expensive and you could still hear the awful folksinger because there was no wall. We wound up dining at the hotel across the street. You don't want people walking in there, do you? Finally, and most annoyingly, there was a fifteen minute waiting queue for a taxicab when we were leaving for the airport. The cab driver explained that the problem was all the cabs were handling cruise ship traffic. Well, this must happen most days, and you need to do something about it besides having an older doorman losing a battle with the hotel across the street (and customers down the street) for the attention of the taxis. You should probably warn your guests in advance of the problem, and provide a list of private local cars/limos and the URL of the Vancouver version of Uber as alternatives. And hire a sexy young woman to replace the older gent because if cabbies in Canada are anything like those in the U.S., they won't make sharp U-turns to avoid a beautiful woman making sharp whistling sounds.
Great food in restaurant! Amazing staff!
Late night room service options.
I loved and appreciate the fact that we got an upgrade from a city view to a harbour view room and plus the front desk didn't even let us pay for the 2 water bottles of water we used in our room after finding out that we were there for our wedding anniversary.
The fact that the room felt somewhat expensive and still charged for wifi and water. No free breakfast as well
his is definitely a gorgeous luxurious hotel. The staff are so friendly and so eager to help. T
Extra charge for everything. food is very expensive
Beautiful place to stay for my first time in Vancouver. Close to everything downtown.
Very comfortable bed and pillows - Everything I needed was in the room. Check in and out were very fast. It was an enjoyable stay and the location was perfect.
Best of the best
Beautiful location and elegant decor. Room and bedding very comfortable and spacious. All service was friendly and prompt. Bellman was especially helpful with information and very courteous. Very enjoyable.
Proximity to the cruise ship terminal. Easy to get anywhere in the city by walking, bus or subway (Sky Rail). Extremely courteous staff, very helpful. Will definitely stay there in the future.
Gorgeous hotel by the cruise terminal
This is the perfect hotel to be close to the cruise terminal as well as for sightseeing, right next to Gastown, Chinatown, and the Skytrain.
Had my reservation for a king sized bed, and when I entered the room, it was 2 doubles. Went down to get it changed, and the staff member (Elena?) said the rooms were fully booked and said that "the king sized was just a request". I persisted that I reserved a king and paid the price for a king, which was clearly printed on my reservation confirmation. She went to the back room to check with her manager, and finally came back out to change my room to a king size bed. It was a little troubling to have to put up a fight to get what I had reserved.
Staff we're very helpful and accommodating Room was super clean and surprisingly quiet considering how busy the hotel was Super convenient location
Internet charge was a little outrageous
Located directly on Vancouver Harbour, the Vancouver Pan Pacific hotel offers an impressive array of amenities in addition to its convenient urban locale and sweeping city, mountain, and harbor views.
Vancouver Pan Pacific provides easy access to Vancouver’s top attractions, including free transportation to Grouse Mountain and the Capilano Suspension Bridge. Waterfront Station, Vancouver’s main transit hub, is located within walking distance. The Vancouver Pan Pacific also connects directly to Canada Place cruise terminal, offering an unbeatable location for cruise passengers.
Hotel guests are greeted in an immense lobby, complete with an indoor waterfall and large glass windows showcasing harbor views. The hotel features 503 smoke-free guestrooms with contemporary amenities including a coffee/tea maker, iHome and iPod docking stations, a stocked minibar, Aveda toiletries, and Wi-Fi access for a fee. Guests may also book one of the hotel’s spacious suites, featuring a separate dining room and a full kitchen.
Vancouver Pan Pacific can also accommodate conventions, events, and business-related functions, regardless of size. Its numerous event spaces range from small boardrooms to pavilions seating up to 700 guests.
Four restaurants are conveniently located in the hotel, including upscale international dining at Five Sails and Oceans 999, and cocktails and live jazz at Coal Harbor Bar. Patio Terrace offers drinks and appetizers next to the hotel’s outdoor heated saltwater swimming pool. Guests may also order from the hotel’s 24-hour room service menu.
The 12,000 square-foot Spa Utopia offers massages, body treatments, beauty services, and amenities such as a steam room, indoor sauna, and fitness center with cardio equipment and free weights.
Whether traveling for business, pleasure, or to board an Alaskan cruise, Vancouver Pan Pacific offers extensive amenities amidst the backdrop of Vancouver Harbour.
based on 1,477 reviews
Policies vary by room type and provider.
If you are heading on a cruise after your stay at the Pan Pacific Vancouver hotel, you can leave your car in their long term car park and pick it up upon your return. Long term parking rates start at around C$ 21 (about $16) per day and the two level car park is accessible 24h a day.
Guests who are looking to do a bit of shopping won’t have to go far as the hotel has a number of shops located in both the Lobby and the R Levels. You will find jewellery, accessory and clothing stores, art boutiques and galleries such as Sasaki Art Gallery and Shaughnessy Antique Gallery, and a gift shop where you will find souvenirs and some necessities such as toiletry products.
If you are looking to bring your pet with you on holiday, the Pan Pacific Vancouver hotel welcomes pet dogs no matter their size, with a maximum of two dogs allowed per room. Your four legged friend will be able to have its own bed and gourmet treats, and you will receive a guide with information on all dog friendly places in the area. A pet fee of C$ 40 (about $30) applies per stay if you are bringing one dog, and an extra C$ 15 (about $12) if you are bringing a second dog.
If you happen to arrive early to the Pan Pacific Vancouver hotel on the day you’re checking in and if your room is not ready yet, you will be able to store your luggage free of charge in a secure area with the front desk staff. Guests can also store their bags after checking out on the day of their departure if needed. The hotel also offers its guests assistance with transferring their luggage to the cruise ship terminal, whereby the staff delivers the bags to the crew of the ship who will take them straight to your room. This service needs to be booked with the bell desk before checking out.
If you are looking at taking public transport from the airport, you can easily get to the Pan Pacific Vancouver hotel by hopping on the Canada Line rail from one of the airport stations, one being at the domestic terminal and the other at the international terminal. The rail service will take you directly to the Waterfront station in under 30m, from where you can walk to the hotel. If you prefer getting a taxi, you will easily find one from the taxi rank outside either terminal. The drive to the hotel will also take about 30m and the taxi fare will be around C$ 45 (about $35). (Prices checked 20/05/19).
Pan Pacific Vancouver is located at 300-999 Canada Place in Downtown, 0.4 km from the center of Vancouver. Canada Place is the closest landmark to Pan Pacific Vancouver.
Check-in time is 16:00 and check-out time is 12:00 at Pan Pacific Vancouver.
No, Pan Pacific Vancouver does not offer free Wi-Fi.
No, Pan Pacific Vancouver does not offer free parking.
No, Pan Pacific Vancouver does not offer free airport shuttle service.
Pan Pacific Vancouver is 0.3 km from Vancouver Coal Harbour. Pan Pacific Vancouver is 11.4 km from Vancouver Intl.
Yes, Pan Pacific Vancouver has a pool onsite.