6.0 Good2020 Jan 24
Pros: Drop off was OK, but no closing invoice was issued when I dropped off. I was promised this would be emailed, but this did not materialiseCons: Issue closing invoice on drop-off
6.4 Good2018 Jan 14
Make sure u know what u are getting!!Pros: Friendly service but slow as it’s africa! Didn’t get the car I was expecting so had to upgrade half way through rental.
6.8 Good2017 Jun 03
Cons: After we told them no insurance they put it on the paper work then when we pointed it out he had to start the paperwork over again. Originally issued a car with no gas and smelled like cigarettes badly. Had to unpack our backs and go all the way back to the rental center. No apology. Just a silent reissue of keys. Drop off was chaotic. No return recipet was issued.
4.4 Okay2017 Apr 07
Watch Your Bank/Credit StatementPros: The car was clean.Cons: You will get charged unexplained fees that will double the quoted Kayak rate, including a "fuel service fee" that no one will disclose to you until it shows up on your receipt and credit card statement. I will not be renting with Avis again.
10.0 Excellent2017 Feb 27
Fast , eficient and friendly service.Pros: Good value for money.Cons: Nothing
8.0 Excellent2017 Feb 02
Pros: It was a good car for the category I have selected.Cons: The car had some noise in the wheels during the whole renting days, which I could not identify. I believe that if the car has gone through some check before being delivered, this slight problem could be fixed.
10.0 Excellent2017 Jan 04
Another great experience at Avis-OR TamboPros: Prompt, efficient pick-up and drop-off, kind service, well-maintained, clean vehicle.Cons: It was hard to find the fuel station at OR Tambo Airport to refuel, and since I was running against the clock, I couldn't. But the Avis staff assured me that they'd handle it.
10.0 Excellent2016 Dec 26
Great experience at Avis JNB AirportPros: Fantastic pick up experience.Cons: Everything was fine - no complaints at all.
4.4 Okay2016 Dec 12
Long lines and staff with serious attitudeCons: Lengthy wait. Staff too busy chatting with each other to assist. No air conditioning in the premises.
8.0 Excellent2016 Nov 04
Professional-looking but service can be improvedPros: The car was clean. When we rented the car, the ladies at the counter took time to explain where we were not insured (we only got PAI and CAD), which we appreciated, since we would probably spend more if we didn't have the extra insurance they promoted at the counter.Cons: We weren't too happy with the car selection. We reserved a Hyundai Accent (or similar), and the car we ended up with had really slow acceleration (VW Vito), which I don't think is at part with the Accent's. When we returned the car, the guys who received it said we would get our invoice within 5 working days, despite us insisting for our invoice. We had to wait for it from the man at the counter.